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Folsom Lake Hyundai - Service Center

Folsom, CA

4.3
72 Reviews

72 Reviews of Folsom Lake Hyundai - Service Center

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June 28, 2024

Excellent service! Appreciated the round-trip UBER ride instead of waiting at the facility. Thank you! More

by srodri1408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jett
Jun 28, 2024 -

Folsom Lake Hyundai responded

We're delighted to hear you appreciated the round-trip UBER ride and excellent service at Folsom Lake Hyundai. Thanks for sharing your positive experience!

June 20, 2024

Very friendly customer related dealership. . Great service and they have a nice waiting room while you wait for your vehicle. More

by terry.cooper69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Mark
Jun 21, 2024 -

Folsom Lake Hyundai responded

Thank you for the positive feedback, Terry! We're glad to hear that our team at Folsom Lake Hyundai provided great service and a comfortable waiting area. We appreciate your support!

June 11, 2024

Chase was awesome! He kept me informed the entire time and took great care of me! I will always keep coming back to Folsom hyundai because of the great treatment More

by Jody Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in the service department was wonderful
Jun 11, 2024 -

Folsom Lake Hyundai responded

Jody, we're delighted to hear that Chase provided such excellent service! Thanks for your loyalty and kind words about Folsom Lake Hyundai. See you next time!

May 30, 2024

Service was excellent as usual. My advisor Mark was professional and kept me informed as service progressed. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Folsom Lake Hyundai responded

Robert, we're glad to hear that Mark provided excellent service and kept you informed throughout your visit at Folsom Lake Hyundai. Thanks for the positive feedback!

May 20, 2024

Very good in technical recommendations. Honest and accommodating to every questions related to vehicle concerns. Excellent service advisor. More

by gods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Folsom Lake Hyundai responded

We're glad to know you found our technical recommendations helpful and appreciated the honesty of our service advisors at Folsom Lake Hyundai. We strive to be accommodating and answer all vehicle-related questions thoroughly. Thanks for your review!

April 29, 2024

Chase was very helpful in notifying me about the timing of my motor replacement. Though it took a little longer than expected, it was done well. When I arrived home, the battery was dead and I had to call More

by jeans174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Apr 29, 2024 -

Folsom Lake Hyundai responded

We appreciate your patience and understanding during the motor replacement process at Folsom Lake Hyundai. We're sorry to learn about the battery issue upon your arrival home, but we're glad you found our service helpful overall. Thanks for sharing!

April 25, 2024

Wonderful attention from Jettarine well informed all time. At the dealer an out of the dealer. More

by eliasgoldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jettarine service dept.
Apr 26, 2024 -

Folsom Lake Hyundai responded

Thank you for reviewing Folsom Lake Hyundai! Jettarine will appreciate your kind feedback. Safe travels!

April 21, 2024

Maria was awesome. She provided additional information to get my car covered with my extended warranty. Thanks again Maria! More

by tomglensor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Apr 22, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that Maria was able to assist you with your extended warranty at Folsom Lake Hyundai. We appreciate the positive feedback and we'll make sure she gets your thanks!

April 18, 2024

Their service department was super slow and didn't communicate well about status updates. Another costumer had the same issue but they had their car for a week and didn't relay simple things like an a More

by ss
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria
Apr 19, 2024 -

Folsom Lake Hyundai responded

I'm sorry to read about your experience with our service department. We strive for efficient and clear communication, so it's disappointing to see we've missed the mark here. Your feedback is valuable in helping us improve, and I'd like the opportunity to discuss this further if you're willing. Please reach out at your earliest convenience - thank you! Pedro Espinoza - Service Manager - (916) 365-8000 X 139

April 14, 2024

I went over to Folsom Hyundai for service and Mark was the one who helped me. He was very polite and helpful and answered my questions. I also needed help figuring out some things about my brand new car a More

by Mahdis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 15, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that our team, especially Mark, was able to assist you with your new car and answer all of your questions at Folsom Lake Hyundai. It's great hearing that you always leave us happy!

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