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Folsom Lake Hyundai - Service Center

Folsom, CA

4.3
68 Reviews

68 Reviews of Folsom Lake Hyundai - Service Center

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May 20, 2024

Very good in technical recommendations. Honest and accommodating to every questions related to vehicle concerns. Excellent service advisor. More

by gods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Folsom Lake Hyundai responded

We're glad to know you found our technical recommendations helpful and appreciated the honesty of our service advisors at Folsom Lake Hyundai. We strive to be accommodating and answer all vehicle-related questions thoroughly. Thanks for your review!

April 29, 2024

Chase was very helpful in notifying me about the timing of my motor replacement. Though it took a little longer than expected, it was done well. When I arrived home, the battery was dead and I had to call More

by jeans174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Apr 29, 2024 -

Folsom Lake Hyundai responded

We appreciate your patience and understanding during the motor replacement process at Folsom Lake Hyundai. We're sorry to learn about the battery issue upon your arrival home, but we're glad you found our service helpful overall. Thanks for sharing!

April 25, 2024

Wonderful attention from Jettarine well informed all time. At the dealer an out of the dealer. More

by eliasgoldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jettarine service dept.
Apr 26, 2024 -

Folsom Lake Hyundai responded

Thank you for reviewing Folsom Lake Hyundai! Jettarine will appreciate your kind feedback. Safe travels!

April 21, 2024

Maria was awesome. She provided additional information to get my car covered with my extended warranty. Thanks again Maria! More

by tomglensor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Apr 22, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that Maria was able to assist you with your extended warranty at Folsom Lake Hyundai. We appreciate the positive feedback and we'll make sure she gets your thanks!

April 18, 2024

Their service department was super slow and didn't communicate well about status updates. Another costumer had the same issue but they had their car for a week and didn't relay simple things like an a More

by ss
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria
Apr 19, 2024 -

Folsom Lake Hyundai responded

I'm sorry to read about your experience with our service department. We strive for efficient and clear communication, so it's disappointing to see we've missed the mark here. Your feedback is valuable in helping us improve, and I'd like the opportunity to discuss this further if you're willing. Please reach out at your earliest convenience - thank you! Pedro Espinoza - Service Manager - (916) 365-8000 X 139

April 14, 2024

I went over to Folsom Hyundai for service and Mark was the one who helped me. He was very polite and helpful and answered my questions. I also needed help figuring out some things about my brand new car a More

by Mahdis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 15, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that our team, especially Mark, was able to assist you with your new car and answer all of your questions at Folsom Lake Hyundai. It's great hearing that you always leave us happy!

March 31, 2024

Maria is friendly, very helpful, and competent. She helped me getting to the bottom of my concerns More

by Pavlisan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Folsom Lake Hyundai responded

The team at Folsom Lake Hyundai loves seeing great reviews! Thank you!

February 25, 2024

Jett provide excellent customer service and even called an uber to take me home and back to pick my car up More

by Cjays7611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Jett provided excellent service and made your experience at Folsom Lake Hyundai a convenient one. Thanks for sharing this positive feedback!

February 13, 2024

They have always done what is needed and offer future problems without feeling pressured. Friendly service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Valenica /5010
Feb 14, 2024 -

Folsom Lake Hyundai responded

Bill, we're glad to know you've found our service at Folsom Lake Hyundai friendly and pressure-free. We always aim for transparency with potential issues. Thanks for the review!

January 30, 2024

I took my two cars for recall and they convense me to do alignments on my two cars, they promised me in three hours the service will be done an my cars will be ready. After 3 hours none of my cars is ready. More

by je
Recommend Dealer
No
Employees Worked With
John Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Folsom Lake Hyundai responded

I'm sorry to learn about your recent experience with us. We aim for efficient and trustworthy service, so it's disappointing to know we fell short this time. I'd like the opportunity to discuss this further and address any concerns you may have regarding the alignment of your vehicles. Please feel free to reach out at a convenient time for you. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

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