Folsom Lake Hyundai - Service Center

I had called days earlier and made a 10:00am appointment for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and aske for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and asked when my car would be ready. They said it was still being worked on or it was still in line to be. I asked them to go talk to the technician(s) and find me a time. She came back and said another 30 to 35 minutes. I explained my displeasure with that timeline, saying at other dealerships it only took 1 to 1 1/2 hours. She was not concerned with my complaint. I asked to see the service manager and was told he was out, not in his office. Thirty minutes later he was back. I had asked that he come get me in the waiting room, but I had to go see of he was back myself. I explained that when I have an appointment, I expect there to be technicians waiting for me and my vehicle to start the service. If I had just driven to the dealership with no appointment then I would expect a large waiting time. Ig you Google how long an oil change and tire rotation should take the answer is typically around one hour! An oil Change 20 - 45 minutes, tire rotation 15 -45 minutes. Giving them each the 45 minute time is 1 1/2 hour. The service manager Pedro, stated it was the holiday season with employees out sick and on vacation. I said they needed better time management and maybe not schedule so many vehicles that customers get upset with the wait time. A "time management and work hours study" is a research investigation that analyzes how individuals manage their time within their work schedule, often examining factors like the number of hours worked, task prioritization, breaks taken, distractions encountered, and the impact on overall productivity and well-being, with the goal of identifying areas for improvement in work practices and time management strategies. Finally my car was ready at 12:28pm for a total of 2 1/2 hours. I will not be using Folsom Lake Hyundai Service again. When I called for my appointment, if they knew they were overwhelmed by services, they should have told me or asked if I could wait another week or two for this routine maintenance. Yes I expect a NASCAR type pit crew standing by when I have a scheduled appointment! Anything less is unacceptable! More

All staff are accommodating. Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! More

The hours are convenient and I can state with confidence that all of the staff are friendly. Mark, in the service department, was very helpful. that all of the staff are friendly. Mark, in the service department, was very helpful. More

The dealer facility was very clean and had nice amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. More

Customer service is very good. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. More

I bought my Santa Fe at this dealership and I am very much like to come back all the time for service and the service personnel doing their job very professionally. I would recommend this dealership for much like to come back all the time for service and the service personnel doing their job very professionally. I would recommend this dealership for all my friends and relatives to come and buy a car and do any services they need. More

Glad to see they have more inventory. All the staff was friendly and helpful. We would recommend to family and friends. All the staff was friendly and helpful. We would recommend to family and friends. More

1:30 apoint for ABS fuze recall, car didn't goo into service bay until 2:45 didn't get car til 3:35. Lousy Service for 20 minute repair service bay until 2:45 didn't get car til 3:35. Lousy Service for 20 minute repair More

Jim was incredibly helpful. He is an A plus with communication and support! I appreciate his help and always having an easy time with appointments and getting all the help I nee He is an A plus with communication and support! I appreciate his help and always having an easy time with appointments and getting all the help I need when I need it. More

Had an appointment Monday at 10:15 car was there was looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two days. An appointment is a commitment if it was for two days, they should’ve notified me Monday night. More