Folsom Lake Hyundai

Poor service I purchased a brand new car; however, the exterior and interior was dirty for obvious reasons that it was out in the lot for show. I was told by sale I purchased a brand new car; however, the exterior and interior was dirty for obvious reasons that it was out in the lot for show. I was told by sales that upon purchase, he will have it detailed and ready. I took the car home late in the evening assuming that it was clean. When I checked out the car the next morning, the windows had water marks, car doors had water marks with soap, trunk had water spots. I called to complain and I was told by Tabitha to take it back for a detailed car wash. I took it back and this time they left SWIRL MARKS AND SPIDER MARKS THAT WILL NOT COME OFF. This is a brand new car and they essentially ruined the body paint of the car. This is horrible service! More

Got a great deal but also a bit of a run-around I got a great deal but was unhappy with my first salesperson, Ivan. I visited Sunday to drive the car and he couldn't tell me the difference between t I got a great deal but was unhappy with my first salesperson, Ivan. I visited Sunday to drive the car and he couldn't tell me the difference between the Sonata trim levels (he didn't even know what I meant when I said the term "trim levels") and he wouldn't give me a brochure about the vehicle because "these things change all the time" and he wasn't sure he could find the latest ones. He also said he didn't know what the current week's specials were because they change all the time as well. We were given a very, very low offer by the sales manager on duty that day and Ivan and the manager said they could honor the offer for no more than two days. When I returned two days later (Tuesday of the same week), Ivan was busy with another customer and he asked us to sit and wait while he found another salesperson for us. We waited for several minutes at a table in the front and no one checked in with us even though the dealership was empty. Ivan then introduced us to Oscar, who was more helpful and more knowledgeable than Ivan. He knew a lot more about the car than Ivan appeared to know. Art, a different sales manager, was on duty that day and he gave us a very different number than we were given on Sunday. When we explained that it had only been two days and we were told the offer would be honored for those two days, Art told us that the dealership is given a certain number of discount coupons and they'd used them all up in the previous two days, so we couldn't get the discount we wanted. Regardless, we continued negotiating with Art and I told him I simply couldn't do the numbers he was offering. He came down much closer to where I wanted to be on my monthly payment and I put a little more down than I'd planned to. Overall it's still a really good deal and every car gets a full tank of quality gas before it goes home with the new owner. Ed in financing was fantastic. He's the only finance manager I've ever experienced that didn't try to scare me into purchasing a bunch of upgrades. He took no as an answer and didn't give me a hard time. It was a fast and easy lease process. My advice is to be patient and persistent with the sales crew and you'll get a good deal. More

Great family-friendly, no-pressure new car buying experience This was a very positive new car buying experience. The salesman, Ivan Contreras, was extremely professional, patient, knowledgeable and informative This was a very positive new car buying experience. The salesman, Ivan Contreras, was extremely professional, patient, knowledgeable and informative, and most importantly, did not try to up-sell, rush, or pressure me in any way. Arthur ("Art") Robinson, and "Ed" in the finance department, were both very professional, helpful and informative as well. This was a very family-friendly, and efficient car buying experience. The Folsom Lake Hyundai dealership is very clean, and the entire staff was very accommodating when I brought along my extended family. This is my eighth new Hyundai purchase, and I will definitely do business with Folsom Lake Hyundai again, as well as refer my family, friends and co-workers to Ivan Contreras for sales. Buying/owning a Hyundai has always been a wise choice for me, but doing business with Folsom Lake Hyundai made the experience even better. This was a refreshingly positive, efficient and low key, new car buying experience. Thank you Ivan for making my purchase of a new Tucson such a pleasure! Major kudos to Folsom Lake Hyundai! More

new hyundai elantra 2016 We just bought our hyundai elantra two weeks ago and it has been great we paid less for our brand new elantra than our friends paid for there used 201 We just bought our hyundai elantra two weeks ago and it has been great we paid less for our brand new elantra than our friends paid for there used 2014. The staff was awsome Andrew our salesman went above and beyond what any other sales person from any other dealership we has done for us to get us the best price. Very friendly great customer sevice they did not pressure us in any way and we got the car we wanted without trying to talk us into added features and a week later when I decided I wanted to get my windows tinted gave me a very good deal far cheaper than any other normal tint places would charge. Thanks folsom lake hyundai More

It was good. The sales rep, Ivan, was personable and did a great job helping me find a car I liked. Aside from that, it was a fairly typical car buying experience, The sales rep, Ivan, was personable and did a great job helping me find a car I liked. Aside from that, it was a fairly typical car buying experience, and they were able to get me a great car at a great price. More

My Experience I recently flipped one lease for another and got a good deal but the length of time it took and the confusion between the dealership and Hyundai Motor I recently flipped one lease for another and got a good deal but the length of time it took and the confusion between the dealership and Hyundai Motor Finance got frustrating More

Very friendly and quick Good prices and helped us find the car we were looking for. Followed up with us the following day. We were not planning on buying a car that day they Good prices and helped us find the car we were looking for. Followed up with us the following day. We were not planning on buying a car that day they were so helpful one home that night. More

Very Helpful Was very happy with our shopping experience. Did not have to play the usual games to reach a deal. I was able to tell them what I wanted and they we Was very happy with our shopping experience. Did not have to play the usual games to reach a deal. I was able to tell them what I wanted and they were able to make it happen. More

Excellent Service This dealer is great the sales associate are very kind and care about our interests and concerns. Specifically Edwin Guadamuz was truly remarkable he This dealer is great the sales associate are very kind and care about our interests and concerns. Specifically Edwin Guadamuz was truly remarkable he solved my issues as they surfaced. More

Sales Review Great Dealership; extremely professional! No games, straight-forward. Put together a wonderful package for my trade-in. This is my fifth Hyundai/Ki Great Dealership; extremely professional! No games, straight-forward. Put together a wonderful package for my trade-in. This is my fifth Hyundai/Kia vehicle, and the best Hyundai dealership that I've had the pleasure of purchasing a new vehicle. More