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Folsom Lake Hyundai

Folsom, CA

4.5
760 Reviews
New & Improved! New Management & New Team Members! Our goal at Folsom Lake Hyundai is to exceed your expectations whenever possible. Since our beginning in 2011, hundreds of vehicles have been purchased and found homes with some of the greatest people ever, our customers. Our store is the top ranked Certified Pre-Owned store in the region. Most of our associates have been in the industry for over 10 years. We are proud to have all three Hyundai dealers in the greater Sacramento area ranging from right here in Stockton to Folsom & Roseville. We look forward to continuing to grow to allow us to provide the very best in sales and service. Whether you are an existing customer or just searching for a great deal, Folsom Lake Hyundai wants to be your automobile dealer. We are committed to providing the best possible customer service and treating every customer with the appreciation and respect they deserve. Our goal is to do our best and to be the best for you, our customer. So introduce your family to our family so we can show you why we want to earn your business and how we will earn your trust. Come see what thousands of satisfied customers already know here at Folsom Lake Hyundai. Folsom Lake Hyundai has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. We are California's price leader. We have over 500 cars in inventory on over six acres. The largest selection anywhere in California. We have an award winning management team and Service department. We invite you in to visit our beautiful showroom, meet our friendly staff and take advantage of the lowest price on the hottest car on the market today. Our commitment
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12530 Auto Mall Cir

Folsom, CA

95630

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Showing 760 reviews

March 16, 2024

I was sold a car that started malfunctioning less than 20 hours after leaving the lot. I was told it would be picked up and a loaner delivered, then there was no loaner available and I needed to drop off the More

by Habaragani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff "Oz" Oswald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Folsom Lake Hyundai responded

Habaragani, I'm sincerely sorry to read about the issues you encountered post-purchase. It's important that our customers feel confident in their vehicles, and we'd like the opportunity to discuss this further to see how we can work toward improving your experience. Please reach out at your earliest convenience - I am here to help. Thank you, Drew Taylor - General Sales Manager - (916) 293-4760

Mar 18, 2024 -

Habaragani responded

This just keeps getting better. The dealership had my certified pre-owned car for 5 weeks. I requested another car as I have no confidence in the one I was sold. I was told about their check list and how the cars are cleared. However they cleared a car that had obvious issues. The general sales manager said no. I’m went to pick up my car Saturday. The paperwork and keys could not be found. Oz in sales called “service” to find out where thy were. After spending about 30 minutes waiting I was told that they didn’t know i was coming. I had spoken with the “service” rep and told him I’m coming tomorrow and he said see you tomorrow and that was it. Oz asked me to bring the car back on Monday, I said that will not work. It’s about an hours drive to the dealership from my job. Oz said they could drop off my car and pick up the loaner, I said fine. Today was get a call from “service” threatening me with a daily usage fee if I don’t bring it back. In addition, he lied to me and said I told you the service hours, he didn’t. Literally this has been the worst car buying experience I have ever had. My brother went to car max bought a truck and discovered an issue. They took it back immediately and let him pick something else off the lot. In addition, they didn’t give him a hard time about his loaner. I sold my car to them and had a good experience, I will be shopping there next time. If the dealership could just have said, we made errors and are sorry how can we make this right, I would feel differently. But each department blames the other as if they are two different companies. They are not, and there is no reason not to have clear policies that are clear to everyone. Do yourself a favor and shop elsewhere and as I have been told by the employees at the dealership- you m just the messenger!

Mar 18, 2024 -

Habaragani responded

Latest: The “service” team called to let me know that the service manager said they are going to charge me a daily fee for the loaner, but they can pick up the loaner but won’t bring my car to me. This arrangement was suggested by a dealership manager, and they are reneging for the second time. Again, Folsom lake Hyundai shows they are providing unbeatable service- unfortunately it’s unbeatably bad.

March 11, 2024

Adrian was very personable and friendly. A very good representative for the team and very informative and knowledgeable More

by karamel.jett1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian in Sales. AJ in financing
Mar 12, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Adrian provided you with a friendly and informative experience at Folsom Lake Hyundai. Thanks for sharing your positive feedback!

March 05, 2024

This review is for our sales associate, Bogar. He was extremely helpful to us in picking the Hyundai that best suited our needs. He has continued to be very helpful with the questions we have; a More

by mahan8749
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff "Oz" Oswald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bogar Mora Torres - Sales Consultant -Excellent
Mar 06, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Bogar was able to assist you in finding the perfect Hyundai for your needs at Folsom Lake Hyundai. It's great hearing how patient and respectful he has been throughout this process, especially as you navigate through our electronic world. We appreciate your kind words!

February 25, 2024

Jett provide excellent customer service and even called an uber to take me home and back to pick my car up More

by Cjays7611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Jett provided excellent service and made your experience at Folsom Lake Hyundai a convenient one. Thanks for sharing this positive feedback!

February 23, 2024

It's amazing people, the sales guys it's super accommodating. This is my first car ever and I am so thankful and highly recommend Folsom Lake Hyundai... Thank you Rufino more sales coming... See y More

by mdis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rufino
Feb 23, 2024 -

Folsom Lake Hyundai responded

We're delighted to know that our team at Folsom Lake Hyundai made your first car purchase a memorable one! Thanks for the high recommendation and we look forward to seeing you again when it's time for your next vehicle.

February 13, 2024

They have always done what is needed and offer future problems without feeling pressured. Friendly service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Valenica /5010
Feb 14, 2024 -

Folsom Lake Hyundai responded

Bill, we're glad to know you've found our service at Folsom Lake Hyundai friendly and pressure-free. We always aim for transparency with potential issues. Thanks for the review!

January 30, 2024

I took my two cars for recall and they convense me to do alignments on my two cars, they promised me in three hours the service will be done an my cars will be ready. After 3 hours none of my cars is ready. More

by je
Recommend Dealer
No
Employees Worked With
John Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Folsom Lake Hyundai responded

I'm sorry to learn about your recent experience with us. We aim for efficient and trustworthy service, so it's disappointing to know we fell short this time. I'd like the opportunity to discuss this further and address any concerns you may have regarding the alignment of your vehicles. Please feel free to reach out at a convenient time for you. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

January 24, 2024

This review is of the service department. Especially Maria. Pleasure to work with and did the job in a timely manner. Thank you More

by skidflap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Langston Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria in service.
Jan 24, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Maria and the service team welcomed you to Folsom Lake Hyundai with a great experience! Thanks for your kind words — we look forward to serving you again!

January 23, 2024

Beautiful brand new dealership with incredible staff. And an extremely impressive delivery room to make the buying experience even better. More

by ml.carte34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Folsom Lake Hyundai responded

We're glad to know you enjoyed the experience and our new dealership at Folsom Lake Hyundai! We strive to make every purchase special. Thanks for your positive feedback and we hope you enjoy your new ride!

January 16, 2024

Friendly staff that is willing to help you to find the best car that fits your necessities. More

by Marcos Miranda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Folsom Lake Hyundai responded

Marcos, it was our pleasure to assist you. Thank you from all of us here at Folsom Lake Hyundai!

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