Folsom Lake Hyundai

Great experience Shon was awesome... we highly recommend you seeShon when you visit Hyundai of Folsom. Please ask for him to get the best deal. I recommend these guys Shon was awesome... we highly recommend you seeShon when you visit Hyundai of Folsom. Please ask for him to get the best deal. I recommend these guys big time! More

2018 Hyundai Buying Jim and Oz helped us purchase a pre-owned 2018 Hyundai Elantra. Jim carefully explained all the features on the car we were interested in. No rush, no Jim and Oz helped us purchase a pre-owned 2018 Hyundai Elantra. Jim carefully explained all the features on the car we were interested in. No rush, no pressure, very friendly and answered all of our questions! Definitely a great car buying experience. Thank you for everything! More

Amazing service! We were looking for a very specific brand new car that was not any where in the area. Our salesman Jim T was not only very welcoming and friendly bu We were looking for a very specific brand new car that was not any where in the area. Our salesman Jim T was not only very welcoming and friendly but knowledgeable and passionate about Hyundai cars. Since our car was very hard to find Jim built a team of Hyundai team members to tirelessly find our car with weeks of keeping me updated knowing he and his team was going to find it for us and he did, literally as it got off the truck they snagged it for us. They didn’t price haggle us, it was very straight forward and a pleasant experience. I recommend this dealership, they know their product and encourage me to come back so I can learn even more about my car. Thank you Jim (James) Sam and Michael for an overall great experience! 5 star experience all the way! More

Great customer service Shon petee was very helpful and went beyond his duties to help us get what we were looking for. I'm not a fan of many cars salesman but he was differe Shon petee was very helpful and went beyond his duties to help us get what we were looking for. I'm not a fan of many cars salesman but he was different from other sales guys. Hope to use him in the future of car shopping. More

Keep Coming Back I bought my Elantra from this dealer in 2015. Unfortunately, I was recently rear ended and my car was deemed a total loss. They helped me get into a n I bought my Elantra from this dealer in 2015. Unfortunately, I was recently rear ended and my car was deemed a total loss. They helped me get into a new (used) Elantra at a reasonable price. Unlike other dealers, they didn’t try to upsell or ignore my budget and it was greatly appreciated. Always a good experience! More

Easy-no hassle I purchased a used car and they did not pressure me or hassle me to buy the car. I test drove it and they let me spend as long as I needed to make my I purchased a used car and they did not pressure me or hassle me to buy the car. I test drove it and they let me spend as long as I needed to make my decision. The four-star rating is only become I had to wait for the finance guy because there was only one person working at the end of the month. Otherwise everyone was easy to work with. More

Wahoo! Great service! Shon was great and very helpful. He was honest, funny, and a relatable guy. They made the process of buying a car easy and relatively q Great service! Shon was great and very helpful. He was honest, funny, and a relatable guy. They made the process of buying a car easy and relatively quick. More

Lacking Transparency Using Greasy Tactics Just picked up a used CR-V from this dealership and hoping to help some people out by posting the details of my experience here. I worked with James T Just picked up a used CR-V from this dealership and hoping to help some people out by posting the details of my experience here. I worked with James Trenner. He was helpful and friendly and the reason for the second star. But that is where the positive aspect of the experience ends.I made an offer (a little below NADA clean retail) and Jim came back with a number $300 higher, then $100 higher. As I justified my offer due to the car needing new tires soon, the sales manager (can't recall his name) began to quibble over $50 and suggested we split the $100 difference. This is when things got awkward. I've bought and sold A LOT of vehicles over the years and never had someone go after $50 so hard. I agreed, but remarked this was not a winning strategy on the survey sheet provided to me. No big deal. Then things got interesting. When they filled out the offer sheet, there were 2 fees listed that would determine the OTD price: $80 doc fee and ~$350 for REGISTRATION (I assumed it must not have been recently renewed). I thought this was all pretty straight forward, so I didn't look the numbers over closely, nor did the finance manager go over them specifically. When I was getting in the car, I realized the registration was good until August 2020. So I assumed that meant the registration fees would not have been charged - NOPE! Instead they chewed up that number with a $50 smog fee, $30 registration transfer fee, $15 registration transfer fee and $8.25 smog fee. What a sleazy tactic to weasel a few bucks out of your customers! I had come from a different dealership earlier (Kuni) and the difference in experience was night/day. I realize the vast majority of future customers will not see this review. But for those that do and still purchase a vehicle, don't let them add a bunch of bogus fees on your deal - hold them to what you agree to and don't let them get rid of the notes on the offer sheet! (I asked them for the notes and was told they are shredded every night for privacy reasons; in fact they wouldn't even give me a blank one to look over). For the dealership: I have to believe the goodwill generated by transparency has a higher value than your sleazy tactics to nickel and dime your customers. I regret not being more diligent when signing the final documents and wish I would have taken my business somewhere else. I did get a nice car, though. More

Process quick and easy The dealer was very helpful and made the lease process quick and painless. I am so happy with my new quick! Definitely would recommend them! The dealer was very helpful and made the lease process quick and painless. I am so happy with my new quick! Definitely would recommend them! More

We feel that with a differnet inwere treated fairly. We had a great experience with the Folsom Hyundai dealership. Our sale person James Trenner, was extremely knowledgeable and spent as much time as ne We had a great experience with the Folsom Hyundai dealership. Our sale person James Trenner, was extremely knowledgeable and spent as much time as needed to answer all of our questions. We bought this car from Folsom Hyundai directly from our experience with Jim, and will recommend others to contact him when they are looking for a positive note in buying a new car. Thank you Jim, Bob Kleinbrahm Terrie Houseman More