Folsom Lake Hyundai

Had an appointment Monday at 10:15 car was there was looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two days. An appointment is a commitment if it was for two days, they should’ve notified me Monday night. More

GREAT! OTHER THAN NOT GETTING THE WIND SHIELD WASHER I ASKED FOR. NICE PEOPLE, GOOD SERVICE!. OTHER THAN NOT GETTING THE WIND SHIELD WASHER I ASKED FOR. NICE PEOPLE, GOOD SERVICE!. More

Jimmy was very helpful. He took care of my needs - from setting up the appointment up to the time all repair work was finished. He took care of my needs - from setting up the appointment up to the time all repair work was finished. More

Very pleased with the service I received as usual. I have never had any problems with the service dept. and will continue to bring my car here for service. I have never had any problems with the service dept. and will continue to bring my car here for service. More

Folsom Lake Hyundai has always been friendly and helpful. We have been doing business with them for at least 10 years. Our last two vehicles have been Hyundais. We have had no problems with them at all and We have been doing business with them for at least 10 years. Our last two vehicles have been Hyundais. We have had no problems with them at all and certainly no problem with the personnel being on top of keeping our vehicles in top shape. More

Excellent and knowledgeable staff. Our sales person Francisco was great. Was not pushy and allowed us the time to decide. Our sales person Francisco was great. Was not pushy and allowed us the time to decide. More

Nicolas offered me his outgoing personality, fun/funny character, and he was open to answering any questions I had about the vehicle, pricing, etc. He took every opportunity he could to ensure I fun/funny character, and he was open to answering any questions I had about the vehicle, pricing, etc. He took every opportunity he could to ensure I would leave the dealership fully content with the purchase and knowledge of the vehicle. He even took the time past closing hours to detail my vehicle. Originally, I was informed I would have to come back the next day because it had to be detailed the next morning. It was apparent to him I was pretty bummed out about it, but I understood the situation so I was ready to leave without my new vehicle. However, Nicolas came to me a couple minutes after and told me he was willing to get my vehicle as clean as possible the night of so I would be able to leave the dealership with it. He spent time PAST CLOSING to ensure my vehicle was in fairly tip-top shape for the night. After cleaning, he even ran me through a crash course of the vehicle's features so I was familiar with it enough to drive it for the night. Again, this is still well past closing. I was instructed to bring it in the next day so that he could complete the rest of the detailing which didn't take long at all. I would like to note that he was NOT even scheduled to work the next day, but he committed himself to sacrifice his free time to ensure my vehicle was in satisfactory condition. After detailing he also sat with me for about an hour going very in-depth all of the features of the vehicle even if it were features he already explained to me. In doing this, I was able to leave the dealership even more confident than I did the previous night. I was also working with Oz who was truly willing to work with me into getting a VERY good deal for my vehicle and trade-in. I am forever grateful for his support for veterans and thankful for his service as much he is of mine! He too maintained professionalism all throughout the deal as well as his humorous personality. Nicolas and Oz made me feel IMPORTANT, for I felt they truly went out of the their way to ensure I left the dealership content with my choice and purchase. I do not believe I would have been able to strike the gold of this deal if I went anywhere else. Overall, Nicolas offered services which were ABOVE and BEYOND my expectations of ANY dealer thus far. He maintained such a positive energy all throughout my time at the dealership. He is highly knowledgeable and is a true master of his craft. He truly understands the meaning of "service before self" and if it were my decision, I would offer this gentleman a raise and/or promotion! Oz presented me with and maintained his open-mindedness and empathy all throughout the negotation and overall closing process of the deal. I am 100% CERTAIN I will be recommending Folsom Lake Hyundai to any of my friends and family who are ever interested in purchasing a new vehicle. I have already told people about the deal as well as these two gentlemen I have presented. THANK YOU NICOLAS AND OZ OF FOLSOM LAKE HYUNDAI! More

Service was completed as expected. Was not greeted when arriving for service. Only one service person working when I came in and he did not greet me. Waited for 5 minutes before anothe Was not greeted when arriving for service. Only one service person working when I came in and he did not greet me. Waited for 5 minutes before another service came in and asked if I’d been helped. More

Jim , Service employee provided professional service and useful information. Professional, friendly and helpful. Well done . useful information. Professional, friendly and helpful. Well done . More