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Folsom Lake Hyundai

Folsom, CA

4.5
770 Reviews
New & Improved! New Management & New Team Members! Our goal at Folsom Lake Hyundai is to exceed your expectations whenever possible. Since our beginning in 2011, hundreds of vehicles have been purchased and found homes with some of the greatest people ever, our customers. Our store is the top ranked Certified Pre-Owned store in the region. Most of our associates have been in the industry ...
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Today: 9:00 AM - 7:00 PM Closed Now
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12530 Auto Mall Cir

Folsom, CA

95630

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Showing 770 reviews

November 28, 2024

The experience from the beginning was nice and the ending except in tbe middle when we started signing off paperworks. The clerk who signed the contract with us was a little rude when we declined the insuran More

by leyannmolina
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The guy who offers insurance and sign paperworks in the end
Dec 05, 2024 -

Folsom Lake Hyundai responded

I apologize for the unprofessional behavior you encountered during your visit. It's great to hear that other aspects of your experience were positive, but we certainly don't condone any rudeness from our team members. If you'd like to discuss this further or have any concerns addressed, please feel free to reach out. Thank you, Drew Taylor - General Sales Manager - (916) 293-4760

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November 22, 2024

The hours are convenient and I can state with confidence that all of the staff are friendly. Mark, in the service department, was very helpful. More

by mborba61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Flores
Nov 25, 2024 -

Folsom Lake Hyundai responded

We're delighted to hear that our convenient hours and friendly staff made a positive impression on you at Folsom Lake Hyundai. It's great to know Mark was helpful during your visit! Thanks for sharing your experience with us.

November 20, 2024

The dealer facility was very clean and had nice amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. More

by JoMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria
Nov 20, 2024 -

Folsom Lake Hyundai responded

We're delighted to hear that Maria and the team at Folsom Lake Hyundai provided you with a great experience. Thanks for highlighting our clean facility and attentive service!

November 08, 2024

Customer service is very good. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. More

by eanthony1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Folsom Lake Hyundai responded

Anthony, we're delighted to hear you're satisfied with the service at Folsom Lake Hyundai and that your car is running smoothly. Thank you for sharing your experience!

November 07, 2024

I bought my Santa Fe at this dealership and I am very much like to come back all the time for service and the service personnel doing their job very professionally. I would recommend this dealership for More

by genediamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Folsom Lake Hyundai responded

Thank you for your recommendation! We're delighted to hear that you're pleased with both your Santa Fe and the service at Folsom Lake Hyundai. We look forward to seeing you again soon!

October 29, 2024

Very friendly and knowledgeable. Nick was fantastic and worked with us all the way. Oz very concerned that we get the car that was just what we needed! Made leasing a car from the More

by diann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Oz" Oswald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Folsom Lake Hyundai responded

Thank you for sharing your experience with us, Diann! We're delighted to hear that Nick and Oz made leasing a car from Folsom Lake Hyundai such a positive experience. Enjoy your new ride, and feel free to reach out if you need anything else!

October 29, 2024

Excellent and caring salesman and lots of inventory. No pressure and very knowledgeable about all models More

by diann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Oz" Oswald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Folsom Lake Hyundai responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Folsom Lake Hyundai provided a knowledgeable and pressure-free experience. Enjoy exploring all those options, and let us know if there's anything else we can do for you!

October 25, 2024

I had an outstanding experience at Folsom Lake Hyundai and I couldn’t be more pleased with the level of service and support I received. From the moment I walked into Dealership I was greeted with warm an More

by Majid/ Sayyed Sadat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Mahmoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Folsom Lake Hyundai responded

Majid, we're delighted to hear about your outstanding experience with Mr. Luke and the team at Folsom Lake Hyundai! It's fantastic that you found a Santa Fe Calligraphy 2025 Hybrid AWD that fits your lifestyle perfectly. Thank you for recommending us; we appreciate it greatly!

October 25, 2024

Glad to see they have more inventory. All the staff was friendly and helpful. We would recommend to family and friends. More

by carolwillard823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Folsom Lake Hyundai responded

Carol, we're delighted to hear that you had a positive experience with our team at Folsom Lake Hyundai and appreciated the increased inventory. Thank you for recommending us to your family and friends!

October 23, 2024

1:30 apoint for ABS fuze recall, car didn't goo into service bay until 2:45 didn't get car til 3:35. Lousy Service for 20 minute repair More

by craigpac
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Oct 24, 2024 -

Folsom Lake Hyundai responded

I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's disappointing to hear we fell short in this instance. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

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