Folsom Lake Hyundai

I'll reserve review of Shaffer pending my request for I'll reserve review of Shaffer pending my request for him to call me..... Dealership - service STBO (sucks the big one in case you're not familiar I'll reserve review of Shaffer pending my request for him to call me..... Dealership - service STBO (sucks the big one in case you're not familiar with the term) - they can't do anything without checking with mommy first; even say we can't work on it without outside technicians to advise us (just say we don't hire experienced mechanics). Always an excuse; never their problem or issue, "I'm sorry you were promised roadside assistance, loaner cars, valet service, but we can't help you with that-we're not set-up for that & the dealership can't support the commitments sold with the cars". GET OUT OF THE BUSINESS IF YOU CAN'T SERVICE WHAT YOU SELL GET OUT OF THE BUSINESS IF YOUR COMMITMENTS ARE NOTHING BUT ELEPHANT DUNG Felt sorry for the person who has to keep telling me these things, listening to my complaints & not being able to pass me off to the "unavailable service advisors". Will give her a little advise next time, like go back to LEXUS. I know I am. Great Lexus cars, great service, honored commitments, good people want you to stay with them AND YOU KNOW IT BECAUSE THEY SHOW IT! LEXUS PERFORMS - YOU DON'T More

Great service - we appreciated the help that we got from Langston and appreciated that he and the finance guy that we worked with wore their masks the whole time!! Langston and appreciated that he and the finance guy that we worked with wore their masks the whole time!! More

I took my new 2020 car in for a 3 month checkup and oil change. Bottom line the mechanic made a huge mistake and all the oil came out of the car. Service manager stated 100% their fault and I needed a new change. Bottom line the mechanic made a huge mistake and all the oil came out of the car. Service manager stated 100% their fault and I needed a new engine. But no new engine is available as a part so don’t know when car will be repaired. Met with Jimmy Groberski, general manager, the rudest man we have met with. No customer service for that man! They had talked about exchanging my car for another but Jimmy was not going to have it. He would give me fair less of what my car is worth and charge me more for a new car like mine. He told me that I am being inpatient for not waiting until my car is fixed, which I am still making car payments on and don’t know if it will be right after the engine is put in. That man needs to learn about respect and accommodating the customer to make them happy. More

Langston was really helpful and we really appreciate how thorough he was worth everything. I would recommend this dealership to others looking for a vehicle. thorough he was worth everything. I would recommend this dealership to others looking for a vehicle. More

Langston did a great job with our questions. He was a good liaison with the sales manager. The experience was positive. He was knowledgeable about the car. good liaison with the sales manager. The experience was positive. He was knowledgeable about the car. More

Excellent service. Very happy with everyone there. Would send all my friends to Langston Came in on his day off and spent 4 hours with us. Top shelf baby send all my friends to Langston Came in on his day off and spent 4 hours with us. Top shelf baby More

Langston was awesome. Would definitely recommend. A little issue with the hyundai dealers. Even though under same ownership, conflicting info and pricing. Pricing could've been better but still happy o little issue with the hyundai dealers. Even though under same ownership, conflicting info and pricing. Pricing could've been better but still happy overall. More

Langston was awesome!!! He was so informative about my new sonata. He is an asset to Hyundai and it was a pleasure working with him. Thank you new sonata. He is an asset to Hyundai and it was a pleasure working with him. Thank you More

Langston was amazing, very nice guy very informative and went above and beyond to make sure all my needs were met. Tough market right now though good luck to anyone looking to buy went above and beyond to make sure all my needs were met. Tough market right now though good luck to anyone looking to buy More

I am thoroughly impressed with how well I was taken care of when I traded in my 2013 Veloster for a 2020 Santa Fe. I didn't realize that a Santa Fe was what I would drive off the lot with that day, my plan of when I traded in my 2013 Veloster for a 2020 Santa Fe. I didn't realize that a Santa Fe was what I would drive off the lot with that day, my plan was to trade in my beloved Veloster for a vehicle that can take my family on outdoor adventures that my previous vehicle could not. Mission accomplished, this Santa Fe is going to take us on many adventures! Folsom Lake Hyundai is always a pleasure to work with, I absolutely love the staff. The team is nothing but good people! More