Folsom Lake Hyundai

Jett is a great Service Advisor. I had a lot of work that needed to be done and he coordinated it well, and kept in touch with updates. I had a lot of work that needed to be done and he coordinated it well, and kept in touch with updates. More

I've had a great experience with the service department. Easy to schedule appointment, friendly technicians and reasonable service time. Easy to schedule appointment, friendly technicians and reasonable service time. More

My experience was very good. I was able to get through the whole thing very fast and was kept updated about it all by lance. He did a very good job of keeping me in the know abou I was able to get through the whole thing very fast and was kept updated about it all by lance. He did a very good job of keeping me in the know about my paper work and answered any questions I had. The financing stage was surprisingly fast which was very good. More

I never complain about service ANYWHERE even if someone had such a bad day or bad customer that I got the brunt of it....but this time I cannot hold back. Ryleigh H. below may have a point about being disc had such a bad day or bad customer that I got the brunt of it....but this time I cannot hold back. Ryleigh H. below may have a point about being discriminated but I am not sure if it really stems down to gender. First, WHY in the world is it the customer responsibility to pay for a deposit on a rental for a WARRANTY issue that KEEPS HAPPENING?? I have had my engine replaced twice - all pistons have been changed and I have been waiting for a transmission for over a month (mind you I had to wait a month for my appointment to even turn my car in). All this from my 2016 Sonata. I have has issues with it since I bought it and when going to Roseville Hyundai for ALL my other warranty issues I never am asked to pay a deposit on any rental they provide. But now since taking it to Folsom Lake Hyundai because Roseville was under construction it has been a nightmare. My account has been accessed without my authority a couple times now BUT THEY SAY IT'S MY RESPONISIBILITY to fight the bank when they keep charging ("holding funds"). Per Pedro the service manager, "It's going to keep happening, you have to call the bank and dispute it" WHHHATTTT????? No reassurance that he would even try to find out why it happens, "Well ma'am, that's the way it works" Horrible - nasty way to let a customer know their money does not mean anything. "Holds" affect people Pedro - it IS A BIG DEAL - you would not like anyone messing with your money when you have to pay bills!!! I am literally disgusted on how Pedro handled this - I know I was irate and lost my cool but a manager should not be nonchalant and arrogant, "I am trying to help" was not good enough when you are accusing the customer of not understanding the policy before even hearing them out. You drew your own conclusion before the conversation started. Good job Elena for ALWAYS WORKING HARD. Pedro should go to a seminar on being a better manager. More

It was my first visit to a Hyundai dealership and I’m glad I did. Although I had done a little bit of research on hybrid vs electric (meaning I goggled…lol) I was happy at the great customer service/kno glad I did. Although I had done a little bit of research on hybrid vs electric (meaning I goggled…lol) I was happy at the great customer service/knowledgeable salesman Longston Dennis. I’ll be recommending the dealership, electric vehicle and our salesman. More

The representative Neil was very helpful and professional and very funny too. He greeted us right as we walked through the door and assisted with us buying a car. Exceptional wonderful person. Also Omar, had and very funny too. He greeted us right as we walked through the door and assisted with us buying a car. Exceptional wonderful person. Also Omar, had not had a challenge like that in years, overall experience was wonderful. Walked in with a 2018 that was totaled, walked out with a brand new 2023 More

Excellent service I I I I I I I I I I o I I i More

Fast friendly fair. Efficient knowledge did exactly what they said they would do. Ivan and Ed are great Efficient knowledge did exactly what they said they would do. Ivan and Ed are great More

Pleasant staff. Nice open waiting room. I don't have 15 words to say here. Nice open waiting room. I don't have 15 words to say here. More

Very nice dealership. Everyone we dealt with was very knowledgeable and helpful without being pushy. Everyone we dealt with was very knowledgeable and helpful without being pushy. More