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Folsom Lake Hyundai

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.5
765 Reviews
New & Improved! New Management & New Team Members! Our goal at Folsom Lake Hyundai is to exceed your expectations whenever possible. Since our beginning in 2011, hundreds of vehicles have been purchased and found homes with some of the greatest people ever, our customers. Our store is the top ranked Certified Pre-Owned store in the region. Most of our associates have been in the industry for over 10 years. We are proud to have all three Hyundai dealers in the greater Sacramento area ranging from right here in Stockton to Folsom & Roseville. We look forward to continuing to grow to allow us to provide the very best in sales and service. Whether you are an existing customer or just searching for a great deal, Folsom Lake Hyundai wants to be your automobile dealer. We are committed to providing the best possible customer service and treating every customer with the appreciation and respect they deserve. Our goal is to do our best and to be the best for you, our customer. So introduce your family to our family so we can show you why we want to earn your business and how we will earn your trust. Come see what thousands of satisfied customers already know here at Folsom Lake Hyundai. Folsom Lake Hyundai has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. We are California's price leader. We have over 500 cars in inventory on over six acres. The largest selection anywhere in California. We have an award winning management team and Service department. We invite you in to visit our beautiful showroom, meet our friendly staff and take advantage of the lowest price on the hottest car on the market today. Our commitment
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12530 Auto Mall Cir

Folsom, CA

95630

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Showing 765 reviews

April 20, 2023

Andrew and Nicholas were attentive and arranged a dufficult dealer trade to obtain out car. Nic was very good in explaining the technology if the car. More

by Efandcf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Folsom Lake Hyundai responded

We are so happy to hear that Andrew and Nicholas delivered such an outstanding experience. Drive safely, and we hope to see you back again at Folsom Lake Hyundai!

April 13, 2023

This is a very poorly run operation with horrible customer service. They show no care for their customers. The staff attitude is arrogant and show little to no respect for the customer, Even after More

by michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
WE did not work with any of the above. We have dealt with Andrew, Fernando and Drew.
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Apr 18, 2023 -

Folsom Lake Hyundai responded

Michael, we're disappointed to hear that you had such a negative experience working with our team. We pride ourselves on providing top-notch service and it is disappointing to see that we fell short. I would like to speak with you further about your concerns and see what we can do to improve your experience moving forward. Please contact me directly. Thank you, Drew Taylor - General Sales Manager - (916) 293-4760

Apr 19, 2023 -

michael responded

It is not a surprise to me that when I called the above number and asked for Cash Zimmerman, I was told he is no longer with the company. If the owner of the dealership wants to call, he can reach me at 916-580-8919.

April 04, 2023

Bogar was very helpful during my recent visit to purchase an Ioniq 5. I got into I I The finance dept paperwork process went very smoothly. Bogar had my car nice and clean and ready to go. He explained th More

by alanehart01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bogar - Sales
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Apr 04, 2023 -

Folsom Lake Hyundai responded

Alan–Thank you for this wonderful review of Folsom Lake Hyundai We appreciate your shoutout to our amazing team and wish you safe travels in your Hyundai IONIQ 5!

March 31, 2023

It was a nasty windy rainy day with the Hyundai dealership and the staff got my car done an excellent time very helpful people. More

by Rooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Folsom Lake Hyundai responded

We're thrilled you enjoyed working with our team at Folsom Lake Hyundai! Thanks for the support.

March 29, 2023

Jett welcomed me. Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me o More

by DANIEL DUNNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jett
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Mar 29, 2023 -

Folsom Lake Hyundai responded

Thank you so much for your 5-star review, Daniel! It is wonderful to see that Jett and the team are going above and beyond to wow our valued guests with amazing experiences. Thank you for your support of Folsom Lake Hyundai!

March 28, 2023

Folsom Lake Hyundai has performed well above average for the nearly 4 yrs. that I have owned this vehicle..from purchase to all of my service needs! More

by Janeth Tillotson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jettarine Veulvilavong
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Mar 28, 2023 -

Folsom Lake Hyundai responded

Janeth, we are lucky to have you as a customer! Thank you for your years of business and five stars. See you next time!

Mar 28, 2023 -

Janeth Tillotson responded

My pleasure! See you next time!

March 24, 2023

I generally come to this dealership for routine maintenance on my Tucson because of the friendly service at check in (Elena is fantastic)and the thorough work by the technicians. More

by No1dayturns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena Leon (5 stars)
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Mar 24, 2023 -

Folsom Lake Hyundai responded

Thanks for the great review of Folsom Lake Hyundai. Elena and the team are glad to have you as a loyal client.

March 22, 2023

We were very happy with our experience purchasing a car at this dealership. Jawad in particular was very helpful. More

by ericwyss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jawad Sultani 5 stars
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Mar 23, 2023 -

Folsom Lake Hyundai responded

Thank you so much for stopping by to review Folsom Lake Hyundai! We will pass along your feedback to Jawad and the team. Safe travels in your new ride!

March 22, 2023

Awesome customer service and has a knowledge on cars and professional. He makes a deal easy to buy cars. More

by Mjmanuel_5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Vanzant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Langston Dennis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Folsom Lake Hyundai responded

We're so glad to hear our team's industry knowledge and quality customer service made your visit such a success! We appreciate your business and hope to see you again at Folsom Lake Hyundai! Enjoy that new purchase!

March 21, 2023

Misleading information and false updates on vehicle delivery. I contact the Sales Manager within 30 days of purchase to expkain that the new tires they installed would not stay alligned and were at m More

by Dragonflyyardworks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arthur in Sales was great
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Mar 23, 2023 -

Folsom Lake Hyundai responded

Your review is disappointing to read. It's never our intention to mislead or misinform our customers, and I'm very sorry for any mix-up on our end. We do our best to offer thorough assistance so I'd like to discuss your experience with you directly. I won't be able to locate your contact information without a full name, so please reach out to me at your convenience. Thank you, Cash Zimmerman - General Sales Manager - (916) 293-4760

May 11, 2023 -

Dragonflyyardworks responded

Still encountering problems with the tires installed prior to the vehicles delivery which is effecting front end allignment. Now Schefuled Maintinence light is on prematurely at 144k. I would just like to have it looked at and get a few questions answered. I understand that a significant number of employees in both service and sales departments have left this dealership, including Mr.Zimmerman. I will attempt to email his replacement Drew Taylor and hope to preserve the value of my purchase with his cooperation. Will update

May 17, 2023 -

Folsom Lake Hyundai responded

I am sorry to hear that you are still having trouble with your tires. I would be happy to speak with you to see what more I can do to assist with your situation and help fix things. Please give me a call at your earliest convenience so that I may help. Best, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

Jun 09, 2023 -

Dragonflyyardworks responded

Mr. Espinosa- I have called several times and left messages. I have not received a call back. I will contine to try to reach you by phone. Heidi W.

Jun 22, 2023 -

Dragonflyyardworks responded

Service Manager did call me back and would not schedule a time with me to look at my vehicle or addresd the issues with the tires/front end allignment or the mis wiring of after market KC lights which never functioned properly. Refered me to speek with General Manager. Left several messages. No call back. The mis wiring of has subsecuently shorted out several electrical functions of the vehicle and was wired in an 'unsafe manner' causing several relays to arch. The lights never worked after they rewired them and now I have had to have them disconnected to prevent catching fire. Seems like I will need to make a trip down to this dealership and demand to have the tire and electrical problems resolved. I better pack a lunch cause Im not going anywhere til they are. I have been given the run around for months now.

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