Folsom Lake Hyundai

Worst experience of my life. Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i s Was told it would take upto 2 hrs for recall fix. I was there for 4 plus hours. Also Mark was rude and i quote, told me if i wasn't happy then i should go elsewhere. There is more to it, but better said in person. More

This dealer was basically dishonest by lying by omission since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the loun since the day we bought the car. Every time we had to bring it in for work they either deceived or overcharged us. They were unorganized and the lounge was unkept. I can go on for a long time with a number of complaints of problems but I can just do a comparison with this dealership with the VW dealership which has gone out of business because of their horrible business practices. I regret buying from this dealer. More

We were treated with respect and all of our questions were answered. Most importantly, we set the timeline of our purchase and did not have to endure high pressure sales! were answered. Most importantly, we set the timeline of our purchase and did not have to endure high pressure sales! More

Non aggressive salesmen very friendly and informative the entire sales team took care of me amazing experience entire sales team took care of me amazing experience More

I went for a oil change. And they also took care of two recall. that was really helpful. And they also took care of two recall. that was really helpful. More

Jawad did a wonderful work understanding my needs and being flexible in order to meet them, going above in explaining the car functions and making sure we understood the features. being flexible in order to meet them, going above in explaining the car functions and making sure we understood the features. More

Chase was very helpful and very pleasant to work with. 10/10 recommend seeing chase for service!! 10/10 recommend seeing chase for service!! More

Bought a car, everyone was great. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. I was rushed through the process since it was the last day of the month. Terrible service after the sale. Avoid this dealership and especially Ivan. More

John Crooks, Phil Hasley, and the staff at Folsom Lake Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experien Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experience. More

Well, I knew better. I thought they were different- boy was I wrong. Not only had the experience of having ONE BAD SEED,BUT I GOT TWO. IVAN AND PHILIP(managers) I went I thought they were different- boy was I wrong. Not only had the experience of having ONE BAD SEED,BUT I GOT TWO. IVAN AND PHILIP(managers) I went in test drive a 2016 used car. ......sharing I had limited time,because I work nights and also had a meeting scheduled. I allowed IVAN to convince me he would start the process with his promises of keeping monthly payment under $300,and 55 days until first payment due,as well as finding a good rate,adding 3 year warranty in price and low Jack was free. ....he advised it normally is a 6 hour process to buy a car,but if I filled out credit app,he could work on it and I would be able to go to leasing office and sign papers....and he even offered to deliver car to me at work!! I filled out credit app,excited and nervous but grateful id be done with rentals. I I received text and voicemail from IVAN telling me he locked in and got approval for an even lower rate. Voicemail asking if i wanted him to deliver the car to me or pick it up. I was working and texted back, I'll come tomorrow. I do go back, being told IVAN is off for 4 days and the car was sold!!!!! This man ran my credit,and basically acted like it was mine!! Never once did he suggest or SHARE things had somehow changed!! He did me dirty..!!! Then they try to up sell a car way over my budget to me. THEN PHIL TAKES OVER,SAYS WHAT DID I EXPECT,WHY WAS I SO MAD????? PHIL, I AM MAD BECAUSE MY CREDIT WAS CHECKED AND BANKS CONTACTED, I AM MAD BECAUSE I GOT A CALL FROM IVAN ASKING HOW I WANTED THE TO GET THE CAR DELIVERED OR PICK UP,, I AM MAD BECAUSE I RECEIVED A TEXT FROM IVAN CONFIRMING A LOW INTEREST RATE- I AM MAD BECAUSE HE NEVER INFORMED ME THE CAR WAS SOLD RIGHT FROM UNDERNEATH ME!! PHIL HAD THE NERVE TO DEFEND THIS SHADY INTERACTION I HAD, TELING ME NOT SHADY AT ALL!!! MY ADVICE, LISTEN TO YOUR GUT, AND YES, THIS PROVES CAR SALESMAN HAVE EARNED THE BAD REPUTATION FROM ONES LIKE THESE 2!!! More