Folsom Lake Hyundai

Bought a car, everyone was great. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. 2 hours later I notice a crack in the windshield. No reasonable offer to even evaluate the window. “Why you so mad” from Ivan. $500 deductible. I was rushed through the process since it was the last day of the month. Terrible service after the sale. Avoid this dealership and especially Ivan. More

John Crooks, Phil Hasley, and the staff at Folsom Lake Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experien Hyundai are the most professional, knowledgeable, and helpful people in this industry. Thank you all for making our auto purchase a pleasant experience. More

Well, I knew better. I thought they were different- boy was I wrong. Not only had the experience of having ONE BAD SEED,BUT I GOT TWO. IVAN AND PHILIP(managers) I went I thought they were different- boy was I wrong. Not only had the experience of having ONE BAD SEED,BUT I GOT TWO. IVAN AND PHILIP(managers) I went in test drive a 2016 used car. ......sharing I had limited time,because I work nights and also had a meeting scheduled. I allowed IVAN to convince me he would start the process with his promises of keeping monthly payment under $300,and 55 days until first payment due,as well as finding a good rate,adding 3 year warranty in price and low Jack was free. ....he advised it normally is a 6 hour process to buy a car,but if I filled out credit app,he could work on it and I would be able to go to leasing office and sign papers....and he even offered to deliver car to me at work!! I filled out credit app,excited and nervous but grateful id be done with rentals. I I received text and voicemail from IVAN telling me he locked in and got approval for an even lower rate. Voicemail asking if i wanted him to deliver the car to me or pick it up. I was working and texted back, I'll come tomorrow. I do go back, being told IVAN is off for 4 days and the car was sold!!!!! This man ran my credit,and basically acted like it was mine!! Never once did he suggest or SHARE things had somehow changed!! He did me dirty..!!! Then they try to up sell a car way over my budget to me. THEN PHIL TAKES OVER,SAYS WHAT DID I EXPECT,WHY WAS I SO MAD????? PHIL, I AM MAD BECAUSE MY CREDIT WAS CHECKED AND BANKS CONTACTED, I AM MAD BECAUSE I GOT A CALL FROM IVAN ASKING HOW I WANTED THE TO GET THE CAR DELIVERED OR PICK UP,, I AM MAD BECAUSE I RECEIVED A TEXT FROM IVAN CONFIRMING A LOW INTEREST RATE- I AM MAD BECAUSE HE NEVER INFORMED ME THE CAR WAS SOLD RIGHT FROM UNDERNEATH ME!! PHIL HAD THE NERVE TO DEFEND THIS SHADY INTERACTION I HAD, TELING ME NOT SHADY AT ALL!!! MY ADVICE, LISTEN TO YOUR GUT, AND YES, THIS PROVES CAR SALESMAN HAVE EARNED THE BAD REPUTATION FROM ONES LIKE THESE 2!!! More

Great buying experience from all involved. Buying a car that doesn’t hit the lot due to demand like a Palisade can be stressful. They made the process easy and enjoyable. Buying a car that doesn’t hit the lot due to demand like a Palisade can be stressful. They made the process easy and enjoyable. More

Best service ever. Corey, the service rep was very helpful. Got all the work done in 2-3 hours. Outstanding! Corey, the service rep was very helpful. Got all the work done in 2-3 hours. Outstanding! More

Andrew and Nicholas were attentive and arranged a dufficult dealer trade to obtain out car. Nic was very good in explaining the technology if the car. dufficult dealer trade to obtain out car. Nic was very good in explaining the technology if the car. More

This is a very poorly run operation with horrible customer service. They show no care for their customers. The staff attitude is arrogant and show little to no respect for the customer, Even after customer service. They show no care for their customers. The staff attitude is arrogant and show little to no respect for the customer, Even after completing out purchase they are difficult to deal with. More

Bogar was very helpful during my recent visit to purchase an Ioniq 5. I got into I I The finance dept paperwork process went very smoothly. Bogar had my car nice and clean and ready to go. He explained th an Ioniq 5. I got into I I The finance dept paperwork process went very smoothly. Bogar had my car nice and clean and ready to go. He explained the car's features and answered my questions. He delivered the new car to my home saving me an Uber trip. Kudos to Bogar. alan h More

It was a nasty windy rainy day with the Hyundai dealership and the staff got my car done an excellent time very helpful people. dealership and the staff got my car done an excellent time very helpful people. More

Jett welcomed me. Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me o Responded to my questions. Told me where to meet at his desk. Listened to my needs. Gave me a time range for completing service. Came to inform me of completion. An More