Folsom Lake Hyundai

I ended up leaving without the work done because I was told it would take 30 minutes up to an hour and after 3 1/2 hours of continuously being told it would be another 15 or 20 minutes I just asked for my told it would take 30 minutes up to an hour and after 3 1/2 hours of continuously being told it would be another 15 or 20 minutes I just asked for my car back. The waiting room was full of angry people, most were just there for an oil change and it was over four hours! Poor Management of the Appointments I guess. More

Thank You Jesse for making the Sales process easy and smooth. Your explanation of the features of Hyundai Tucson was very helpful in making the buying decision. smooth. Your explanation of the features of Hyundai Tucson was very helpful in making the buying decision. More

Jimmie and Jeremy were both amazing. The transition was quick and painless. Fun, attentive. and positive people and environment. The transition was quick and painless. Fun, attentive. and positive people and environment. More

I had called days earlier and made a 10:00am appointment for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and aske for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and asked when my car would be ready. They said it was still being worked on or it was still in line to be. I asked them to go talk to the technician(s) and find me a time. She came back and said another 30 to 35 minutes. I explained my displeasure with that timeline, saying at other dealerships it only took 1 to 1 1/2 hours. She was not concerned with my complaint. I asked to see the service manager and was told he was out, not in his office. Thirty minutes later he was back. I had asked that he come get me in the waiting room, but I had to go see of he was back myself. I explained that when I have an appointment, I expect there to be technicians waiting for me and my vehicle to start the service. If I had just driven to the dealership with no appointment then I would expect a large waiting time. Ig you Google how long an oil change and tire rotation should take the answer is typically around one hour! An oil Change 20 - 45 minutes, tire rotation 15 -45 minutes. Giving them each the 45 minute time is 1 1/2 hour. The service manager Pedro, stated it was the holiday season with employees out sick and on vacation. I said they needed better time management and maybe not schedule so many vehicles that customers get upset with the wait time. A "time management and work hours study" is a research investigation that analyzes how individuals manage their time within their work schedule, often examining factors like the number of hours worked, task prioritization, breaks taken, distractions encountered, and the impact on overall productivity and well-being, with the goal of identifying areas for improvement in work practices and time management strategies. Finally my car was ready at 12:28pm for a total of 2 1/2 hours. I will not be using Folsom Lake Hyundai Service again. When I called for my appointment, if they knew they were overwhelmed by services, they should have told me or asked if I could wait another week or two for this routine maintenance. Yes I expect a NASCAR type pit crew standing by when I have a scheduled appointment! Anything less is unacceptable! More

All staff are accommodating. Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! More

The experience from the beginning was nice and the ending except in tbe middle when we started signing off paperworks. The clerk who signed the contract with us was a little rude when we declined the insuran except in tbe middle when we started signing off paperworks. The clerk who signed the contract with us was a little rude when we declined the insurance part that he was offering. He said that we are rich and we have a lot of money, in a sarcastic tone. Very unprofessional. The manager was nice, our dealer guy was nice. That’s all!!! More

The hours are convenient and I can state with confidence that all of the staff are friendly. Mark, in the service department, was very helpful. that all of the staff are friendly. Mark, in the service department, was very helpful. More

The dealer facility was very clean and had nice amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. More

Customer service is very good. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. More