Folsom Lake Hyundai

I was contacted by Adrian Buda from my online inquiry. We played a little phone tag initially (I was at Costco). I was pressed for time as I had to go to a birthday at 3pm so I decided to walk-in at 1:30p We played a little phone tag initially (I was at Costco). I was pressed for time as I had to go to a birthday at 3pm so I decided to walk-in at 1:30pm at the dealership. I asked for Adrian and met him at the door. He was a very personable sales rep. He didn’t try to sell me the car I was already looking at. He let me test drive it immediately. I liked it a lot. Then there was the matter of the financing. I told him my target payment and he did his best along with Jeff "Oz" Oswald, the sales manager to get me as close to that number as possible. I told them I have to leave no later than 3:30pm. The whole process took 2 hours from test drive to final paperwork. I left the dealership and 2 hours later Adrian delivered the vehicle to me at my brother-in-laws birthday party. I got to show my family the new car. Shout out to Adrian and Oz for being sincere and understanding of my budget. The next day Adrian followed-up with me and installed my roof rack personally and showed me how to use some of the features of my car I didn’t know about. I would recommend working with both of these gentlemen. 10/10 customer service! More

Amazing First-Time Car Buying Experience! As a first-time car buyer, I was a little nervous about the process, but Folsom Lake Hyundai made it absolutely seamless! From the moment I walked i As a first-time car buyer, I was a little nervous about the process, but Folsom Lake Hyundai made it absolutely seamless! From the moment I walked in, Brian was friendly, patient, and incredibly knowledgeable. They took the time to understand what I was looking for and helped me find the perfect car without any pressure. The finance team, especially David Funderburk, was just as amazing! They explained everything in detail, answered all my questions, and made sure I got a financing plan that worked for me. I truly appreciated their honesty and transparency—it made me feel confident in my decision. I couldn’t have asked for a better experience! If you’re a first-time buyer (or just looking for a dealership that truly cares about its customers), I highly recommend Folsom Lake Hyundai.. Thank you to the entire team for making this such a positive and exciting experience! More

The first time in the new service center. i had my car there for its 7,500 miles, oil change and tire rotation, etc. Your service advisor Chris, was top notch, and kept me informed the whole i had my car there for its 7,500 miles, oil change and tire rotation, etc. Your service advisor Chris, was top notch, and kept me informed the whole time my car was being serviced. The waiting area was comfortable, free wi fi while waiting, free coffee, water and snacks were a nice touch also. The lady, sorry did not catch her name that checked me out at the counter when my car was ready was real friendly and helpful as well and let me know when my car had been brought around. In all, your Service department made my wait and experience there more enjoyable. Thank you. More

I ended up leaving without the work done because I was told it would take 30 minutes up to an hour and after 3 1/2 hours of continuously being told it would be another 15 or 20 minutes I just asked for my told it would take 30 minutes up to an hour and after 3 1/2 hours of continuously being told it would be another 15 or 20 minutes I just asked for my car back. The waiting room was full of angry people, most were just there for an oil change and it was over four hours! Poor Management of the Appointments I guess. More

Thank You Jesse for making the Sales process easy and smooth. Your explanation of the features of Hyundai Tucson was very helpful in making the buying decision. smooth. Your explanation of the features of Hyundai Tucson was very helpful in making the buying decision. More

Jimmie and Jeremy were both amazing. The transition was quick and painless. Fun, attentive. and positive people and environment. The transition was quick and painless. Fun, attentive. and positive people and environment. More

I had called days earlier and made a 10:00am appointment for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and aske for a routine oil change and tire rotation. I waited for the service to be done at the dealership. At 11:30 I went to the service advisor and asked when my car would be ready. They said it was still being worked on or it was still in line to be. I asked them to go talk to the technician(s) and find me a time. She came back and said another 30 to 35 minutes. I explained my displeasure with that timeline, saying at other dealerships it only took 1 to 1 1/2 hours. She was not concerned with my complaint. I asked to see the service manager and was told he was out, not in his office. Thirty minutes later he was back. I had asked that he come get me in the waiting room, but I had to go see of he was back myself. I explained that when I have an appointment, I expect there to be technicians waiting for me and my vehicle to start the service. If I had just driven to the dealership with no appointment then I would expect a large waiting time. Ig you Google how long an oil change and tire rotation should take the answer is typically around one hour! An oil Change 20 - 45 minutes, tire rotation 15 -45 minutes. Giving them each the 45 minute time is 1 1/2 hour. The service manager Pedro, stated it was the holiday season with employees out sick and on vacation. I said they needed better time management and maybe not schedule so many vehicles that customers get upset with the wait time. A "time management and work hours study" is a research investigation that analyzes how individuals manage their time within their work schedule, often examining factors like the number of hours worked, task prioritization, breaks taken, distractions encountered, and the impact on overall productivity and well-being, with the goal of identifying areas for improvement in work practices and time management strategies. Finally my car was ready at 12:28pm for a total of 2 1/2 hours. I will not be using Folsom Lake Hyundai Service again. When I called for my appointment, if they knew they were overwhelmed by services, they should have told me or asked if I could wait another week or two for this routine maintenance. Yes I expect a NASCAR type pit crew standing by when I have a scheduled appointment! Anything less is unacceptable! More

All staff are accommodating. Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! Mark always assist me during my car service. He was nice. My car done on estimated time. Thank you! More

The experience from the beginning was nice and the ending except in tbe middle when we started signing off paperworks. The clerk who signed the contract with us was a little rude when we declined the insuran except in tbe middle when we started signing off paperworks. The clerk who signed the contract with us was a little rude when we declined the insurance part that he was offering. He said that we are rich and we have a lot of money, in a sarcastic tone. Very unprofessional. The manager was nice, our dealer guy was nice. That’s all!!! More

The hours are convenient and I can state with confidence that all of the staff are friendly. Mark, in the service department, was very helpful. that all of the staff are friendly. Mark, in the service department, was very helpful. More