Folsom Chevrolet

TOTALLY MISLED!!! I paid cash for a 2008 Mercury Mariner Hybrid from Folsom Chevrolet in December 2013. Roger Kan was the person that did the closing of the deal. Non I paid cash for a 2008 Mercury Mariner Hybrid from Folsom Chevrolet in December 2013. Roger Kan was the person that did the closing of the deal. None of my purchase was financed, yet a credit report was obtained. I purchased a "select" service plan (24000 miles or 24 months) for a purchase price of $2416, after Roger told me that it would cover anything that went wrong with the car outside of normal wear and tear, with $100 deductible. He said that the select plan would cover the hybrid system. LIES!!! The hybrid batteries are not covered, nor is anything electrical, according to Vehicle One. The dealership also refused to replace my side windows when I discovered serious etching on all of the windows after I washed the car for the first time. I brought it back in to them within 30 days of purchasing the car, and was told that there is no way that I could not have seen the etching before I purchased it, and they would not do anything about it. They said that the etching had to be there for quite a while to be as bad as it was. As with any used car that is purchased from a dealer, my car was detailed when I bought it. I discovered the reason why I did not see the etching was because car wax was applied to the windows to cover the etching up. I have been lied to and ripped off and am pissed. Buyer beware with this dealership! More

My recent experience at Folsom Chevrolet was AMAZING to say the least. The staff was professional, friendly, and I left feeling like I had been truly taken care of. The entire staff listened to my requests say the least. The staff was professional, friendly, and I left feeling like I had been truly taken care of. The entire staff listened to my requests, helped me find the car I was looking for, and they had me in and out as quick as possible. I have already since referred 3 colleagues/friends to this dealership and they will have my business as long as I am in the area! I can not say enough wonderful things about this team! More

Friendly, great price. They took the time to go over everything. Walked me around the place, thanked me for the business. Great overall experience. Timothy Clay was an excellent salesman to work with everything. Walked me around the place, thanked me for the business. Great overall experience. Timothy Clay was an excellent salesman to work with. Very nice and friendly guy to work with. I recommend him and he has knowledge in his product. More

I am very satisfied with the sales and service that I have received so far at this dealership. A friend group of people and love the follow up that I received from the sales team. I am very pleased w have received so far at this dealership. A friend group of people and love the follow up that I received from the sales team. I am very pleased with my vehicle and would and have recommend the dealership to my friends. More

Wow, I was amazed with the friendliness and professionalism these guys showed. Buying a car never seemed so easy. It was fast and painless. The last time I bought a car in 2004 it was a painful professionalism these guys showed. Buying a car never seemed so easy. It was fast and painless. The last time I bought a car in 2004 it was a painful, long and unpleasant. I was not at this dealership. I was afraid of coming to Folsom Chevrolet but was glad I came! Thank you Folsom Chevrolet. Thank you Butch Kelly and Charles Russo! More

Juan helped make buying a new car a fun time. He was helpful at answering the questions I had, looking things up when needed. The best part was he gave me a chance to full in love with the car with out helpful at answering the questions I had, looking things up when needed. The best part was he gave me a chance to full in love with the car with out talking it up too much. I have already told one of my friends to come see Juan when they are ready to buy. Thank you, Keely Hersh More

I spent the better part of 6-months dealing with Volkswagen and an attorney on my 2012 Passat, trying to get it taken back based on the lemon law. I came into Folsom Chevrolet and test drove a used Volkswagen and an attorney on my 2012 Passat, trying to get it taken back based on the lemon law. I came into Folsom Chevrolet and test drove a used 2010 Camaro SS with Juan and told him my situation. He was humble and easy to deal with and understood what I was looking for and wasn't trying to push my timeline up to better suit HIS needs. I told him exactly what I was looking for in a Camaro and requested that he contact me when one matching my specs came into stock, which he did and continued to do so (at my request) in the following months. Finally, Volkswagen agreed to repurchase my Passat and my attorney advised me that now was the time to buy a new car if theone I wanted was there, so I did! Charles did a great job working the numbers and getting me a price I was comfortable with, Juan did a great job in facilitating the deal and Roger was an absolute STUD on the paperwork...I've never seen a finance guy shuffle paper like that, very impressive (and this is my 5th new car purchase, from 4 different dealerships) - he even tried to help us decide which local restaurant would be best, since my wife and I were starving when the deal was done. Overall, I had a great experience and would absolutely feel comfortable recommending all three of the guys that helped put my purchase together! More

I knew exactly what I wanted and was willing to pay. Juan did a great job with not pressuring me in to my purchase. He worked with me on getting the payments that I wanted and made the whole experience painl did a great job with not pressuring me in to my purchase. He worked with me on getting the payments that I wanted and made the whole experience painless and enjoyable. I would definitely purchase from Folsom Chevy again. More

If you are looking for a dealership, with an employee who will go the extra mile to assist you with buying your new car, Folsom Chevrolet is the dealership. Rene Schoonbrood is the employee. I contacted Fol will go the extra mile to assist you with buying your new car, Folsom Chevrolet is the dealership. Rene Schoonbrood is the employee. I contacted Folsom Chevrolet in search of a Spark EV. Rene assisted me in my search and purchase every step of the way. I look forward to contacting the service department at Folsom Chevrolet for more great service. Thank you, Frances More

Overall our visit was good. We weren't intending to purchase that day but decided to when we were told (repeatedly by more than 1 person) there was a 3 day/150mile return policy. When we were signing purchase that day but decided to when we were told (repeatedly by more than 1 person) there was a 3 day/150mile return policy. When we were signing papers however, we were told that the return policy was really an exchange policy and I ALMOST stopped there and walked out. Ultimately I wanted the car, but I did not like being misled. Had I been given the correct information, I might have taken a night to make my decision and would have avoided the last week of panic attacks. This is the reason I did not give a "great" rating for "Overall Experience". More