Folsom Chevrolet

Service rip off Flashing engine light came on my 2003 Silverado ( babied garaged 65k ) took it to multiple mechanics for a diagnostic. No one could peg the problem- Flashing engine light came on my 2003 Silverado ( babied garaged 65k ) took it to multiple mechanics for a diagnostic. No one could peg the problem- then thought i'll go to the dealership they have to be able to solve the mystery . They said i had a bad coil and needed a major tuneup at the price of 1200 bucks. Changed out the coil myself -no change engine light still flashing. So i started to change the spark plugs one at a time. After changing #1 plug truck ran perfect. In the end i spent 500 dollars on diagnostics from 3 different shops but ended up fixing the problem myself with one spark plug. Bad lasting taste in my mouth from Folsom Chevy service dept. More

Overall good experience We went in to look at one car but ended up purchasing another. All in all it was a good experience however the paperwork experience was a little bit l We went in to look at one car but ended up purchasing another. All in all it was a good experience however the paperwork experience was a little bit lengthy and there seem to be some confusion but we got through it. Jerry the sales manager knew exactly what we were and were not willing to pay and worked hard to make the numbers where we needed them to be. Blake was the sales guy and although he was very young he was also knowledgeable and very polite and customer focused! More

Lying dealerships I went to buy a vehicle and was very specific with the salesman as I have dealt with multiple hard inquiries before. I told the salesman to run only 1 I went to buy a vehicle and was very specific with the salesman as I have dealt with multiple hard inquiries before. I told the salesman to run only 1 credit inquiry, as our representative he should have listened, he represents the buyer. Just found out They did three hard inquiries even though I was willing to pay cash or put whatever amount down that they wanted. They had a rebate if you finance a portion, so I put more than 50 percent down. Thanks for your dishonest. I will never purchase from you again. You really dont care that my credit is now down 59 points as a result of your incapacity to give a crap. Maybe pay attention to the customer I know, its only about making money. More

Stellar dealership I have purchased a lot of vehicles from dealerships in 64 years. They have all left me feeling abused and badly in need of a shower. Having now pur I have purchased a lot of vehicles from dealerships in 64 years. They have all left me feeling abused and badly in need of a shower. Having now purchased 2 (two) used vehicles from them, Folsom Chevrolet, (aka Folsom Chevy), has changed my mind about auto dealerships. My first purchase was after my Volkswagen was totaled by a hit and run driver. Up to that point I had not owned an American made vehicle in over 30 years. I was looking through their online inventory for another Mercedes or VW and I spotted this beautiful BLUE 2012 Chevy Cruze LTZ. The color of the last 4 vehicles I have owned was the deciding factor in my decision to buy. EVERYONE has a white, black, grey or silver car. This one was BLUE! After a relatively painless negotiation with Danny and signing EVERY piece of paper in Bear's finance office, ( I think he pulled stuff out of the trash for me to sign), it was MY blue 2012 Chevy Cruze LTZ. I had purchased a 15,000 warranty for the vehicle. As it was approaching the end of the warranty period the check engine light came on. I brought it to Folsom Chevy's service team and after diagnosing the issue they determined the repairs were covered under warranty for the $200 deductible. I then went and spoke to Erin (sp) in Sales about extending the warranty. The warranty I needed combined with the car payment was too cost prohibitive for my budget. While I was waiting for the repair diagnosis I was walking the lot and saw a 2015 Chevy Cruse LTZ RS...and it was this remarkable emerald GREEN!!!! AND it was an RS...whatever THAT was. I made the joke to Erin that we could just trade keys and call it a day. By the end of the day that had happened. I had a fantastic upgrade within my budget with a CPO warranty and a total down payment less than what I was looking at spending for the deductible and the extended warranty down payment. A joke has become reality. I came in for repairs and left with a newer upgraded vehicle with a CPO warranty. Did I mention it was this aMAZing emerald GREEN? Even though it took several hours to get the financing arranged, and then a few more to get all of the approvals needed, this was by far the least painful purchase of any previous. They even managed to lower my interest rate by 9%. My luck with tires hasn't been that great lately so I have had to work with The Service department twice now just for tires. Someone in my neighborhood is apparently not happy with me. Most of my interactions, including this last adventure, have been with Tifny (yes spelled like that) as my adviser. She is simply an amazing person with an absolutely incredible sense of humor. The rest of The Service department is stellar and have had me in and out rapidly every time. I am and will continue to be, as long as I continue getting the same treatment, a repeat customer. I have never been a "fan" of anything...except The SF Giants...until I came to Folsom Chevrolet. Now I am a fan of theirs. I suspect I am not their first. More