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Foley Motorsports

Shrewsbury, MA

Overview
Employees
Reviews
Vehicles
5.0
2,213 Reviews
Pre Owned - High End Luxury Vehicles. All Makes and Models. Award Winning Service Service Department. Proud to be named 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 CarGurus TOP Dealer Award Winner... 2015, 2016, 2017, 2018 and 2019, 2020, 2021, 2022 DealerRater Consumer Satisfaction Award Winner... 2016 and 2017 DealerRater DEALER of the YEAR in the used vehicle category for Massachusetts. RJ Foley Owner 508-414-2666. Over 30 Years of Sales and Service Excellence! Gino Catalina GM/WS 508-344-9900. A+ BBB Rating. Dale Nordman, Internet Sales and Web Development. Cheryl Catalina Business Office, Titles. Cheryl Marrero A/R. Jon Joseph, Sales and Finance. Kevin Gemelli, Service Manager. 894 Boston Turnpike Shrewsbury Massachusetts 01545
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894 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,213 reviews

December 08, 2015

Several tire issues within a month of the ownership Our sales professional Zee was very nice and professional, however I would not buy a car from here ever again. I bought a used 2013 BMW X5. When I More

by CarOops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Gemelli
Jon Joseph
Zee Avakian
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Dec 12, 2015 -

Foley Motorsports responded

This is in response to Alison and Greg's unsatisfactory review of Foley Motorsports pertaining to the purchase of their 2013 BMW X5 35i xDrive Sport Utility. Foley Motorsports takes pride in that our sales and service team make every effort possible to provide the best customer service we can in a business that comes with its everyday challenges to do so. We hope that our on-line reviews speak for themselves and separate us from other pre-owned dealers and are a testament to RJ and his team always try and do what is right and right for repeat business and customer loyalty. We reached out after the review was published to try to make amends (including a free full reconditioning due to the wrappers being missed in the seat back pockets) but an agreement could not be reached… Mr. and Mrs. Dery are accurate in regards to replacement of 3 tires at delivery , right front & both rear tires. Prior to deliver the reason Foley Motorsports only replaced 3 tires was due to the drivers front tire already having been replaced by the previous owner and measured at 9/32 of an inch. They are correct that all tire treads should match. To clarify the new Bridgestone Dueler Run Flat tires that we installed had a tread depth of 9/32 and this is the reason for only replacing 3 (the 3 Tires replaced perfectly matched the existing tire) The customer did contact us in regards to a leaking tire valve and informed us that they had it repaired. The customer was not able to fully describe the cause of the leak however it sounded as though it was a loose valve core, again it had been repaired prior to Foley Motorsports being able to evaluate the failure. One month after the customer had taken delivery of the vehicle the Foley Service team was informed of one of the tires having a bubble in the sidewall. At this point Foley executed pick up of the vehicle and delivery of substitute transportation to the owner’s home in Roslindale Ma from Shrewsbury. Upon evaluation of the vehicle it was quickly determined that the tire had suffered impact damage to the extent of leaving a rubber line on the alloy wheel showing where the rubber had folded up over the edge. This impact caused catastrophic damage to the steel belts inside the tire in turn causing the bubble. Foley without questioning the customer replaced the tire as a gesture of goodwill in consideration of the vehicle having only being one month old and having been originally handed to the customer not thoroughly cleaned. Once the tire had been replaced again Foley inspected all of the valve stems, performed a re-cleaning of the vehicle and delivered it once again to the owner home. Two days after having the vehicle back the customer contacted Foley Service again and informed us that there was a problem with another tire. The customer told us that air was leaking out and did not want to bring the vehicle back. Foley Service authorized the customer to have the tire evaluated by a tire repair facility of their choice and to have them inform us of the reason for the failure but at no time agreeing to pay for the repairs until the cause of the failure was determined. After the tire repair facility informed the Foley Service Department that the tire had been punctured and was not defective, Foley Service opted out of paying for the replacement of yet another tire. We do understand the customer is dissatisfied with this decision. Foley Service was not able to duplicate customer’s report of black smoke from the exhaust system. The vehicle did not have a check engine light or any faults stored in memory during the multi point delivery inspection. The vehicle is still currently covered under its full factory warranty. We believe that an honest effort was made to resolve the problems with Alison and Greg's tire issue professionally and in a timely manner. Foley Motorsports will continue to hold customer service as our most important responsibility which was certainly put to the test with this X5 and it's tires.

Helpful
December 04, 2015

Very Pleased I went to Foley looking to buy my first luxury car. I dealt with Zee who I had previously talked to via email, he responded very promptly. When I was More

by spilat928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino Catalina
Jon Joseph
Zee Avakian
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December 04, 2015

Great experience Sales Associate Zee was knowledgeable and easy to deal with. Vehicle was delivered on time and looked great. I would recommend Zee and Foley Mo More

by L Villani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Joseph
Zee Avakian
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Helpful
December 04, 2015

Got a lexus RX350 from the dealer Got a lexus rx 350 from Foley Motorsports. White car in good condition . Very smooth people to do business. Zee is good and pretty well explained f More

by arun doc84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zee Avakian
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Helpful
December 03, 2015

"The gentleman are great, they are very helpful" I was looking for a decent car based on my needs and Jon was able to help me find the perfect car, haig also helped me in the process. Thank you! Mar More

by Morellana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Joseph
Zee Avakian
Other Employees : Haig Avakian
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December 03, 2015

Mazada The service was very helpful, professional, and fast. They had the type of car that I was looking for any worked with me to find the right price More

by dddt89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Ostrander
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December 02, 2015

great people, great car !! this is definitely best people that i ever deal with. i ended up brought the car same day that i went to see it. the entire process was easy. i would More

by nicholasng11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.D. Delisle, Greg Ostrander
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December 01, 2015

Great people. Large selection of late model cars. Friendly sales staff and finance people. The entire process was relatively quick and easy. I would recommend them More

by Rcdelauder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanana Decelles, J.D. Delisle
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November 30, 2015

These guys rule!!! It couldn't have been any easier. I called to inquire about a car I saw online for my wife and they drove it to my house to show her the car. They ga More

by Jz123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gino Catalina
Other Employees : J.D. Delisle
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November 30, 2015

Great customer service during and after sale ; great cars This is a five star dealership with customer service being a top priority. I had a great Salesperson, Zee, who was very patient and listened very well More

by Lakeqwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zee Avakian
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Helpful
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