Flow Volkswagen of Wilmington

friendly, professional, accommodating They took me in without an appointment for a battery change. The service guy, as always, remembered me, made sure I had everything I needed -- I alway They took me in without an appointment for a battery change. The service guy, as always, remembered me, made sure I had everything I needed -- I always work when I'm waiting there -- coffee and water free, clean toilets, very useful device-charging hub. And the job done faster than expected. Great experience. More

Outstanding service visit. Brought in my daughter’s 2014 Tiguan for service. They were fast, efficient and extremely cost effective. I typically change the synthetic oil myself Brought in my daughter’s 2014 Tiguan for service. They were fast, efficient and extremely cost effective. I typically change the synthetic oil myself but the great price was impossible to beat. Fast and a happy customer. Even wash the car. Good job. More

Will not buy anywhere else Made my 4th purchase from Flow this week. I absolutely love dealing with Emil W. He is an amazing salesperson! He lets the product sell itself and nev Made my 4th purchase from Flow this week. I absolutely love dealing with Emil W. He is an amazing salesperson! He lets the product sell itself and never puts on any pressure to buy. Chris Holland in Finance also does a great job. This dealership is the only place I will go. I went in at 2 and left at 4. Where else can you buy that quickly? Amazing buying experience. Very fair prices. More

My first time and it was just ok. My service advisor was just ok. He wasn't nice, but he was not rude. When my car was ready he was no where to be found. After waiting about 5 min, I w My service advisor was just ok. He wasn't nice, but he was not rude. When my car was ready he was no where to be found. After waiting about 5 min, I went to the other advisor who got me checked out and got my car run through the car wash. While I was sitting waiting on my car to be serviced, I observed whom I think was the service manger offering great service to another customer. He offered him beverages and a loaner car. The service manager didn't even speak to me, let alone offer me the great service he offered the other gentleman customer. Overall, I probably will not be back after my next service, which I had already purchased. That was a disappointing experience after I had such a great experience at Paramount VW in Hickory, NC. More

Service A knowledgeable and courteous service team, Mike took great care of us. On time, fair with pricing for this particular service, nice facility, great c A knowledgeable and courteous service team, Mike took great care of us. On time, fair with pricing for this particular service, nice facility, great communication. More

Best Car Buying Experience Ever! The purchase of my VW from Flow was the best car buying experience I have ever experiences. It was the fastest I have ever purchased a vehicle. Ever The purchase of my VW from Flow was the best car buying experience I have ever experiences. It was the fastest I have ever purchased a vehicle. Every thing was straight forward and up front. No hidden fees or trying to get me into something else. I WILL purchase another vehicle from VW Wilmington and can't thank them enough for the pleasure of working with them. More

Short and sweet Flow offered a fine experience as a buyer. Selection of product was excellent. Price was fair. The no haggle process was different and easy. My sa Flow offered a fine experience as a buyer. Selection of product was excellent. Price was fair. The no haggle process was different and easy. My salesman was a nice, young man. As with all dealers the finance office was uncomfortable, too many products with rich pricing. The buying process was pretty quick and pleasant. The dealership was clean, bright and modern. They detailed my car and treated me like they appreciated my business. More

Best dealership I have ever used This dealership went above and beyond all expectations- they took the time to look up my service records and found an extended warranty I was unaware This dealership went above and beyond all expectations- they took the time to look up my service records and found an extended warranty I was unaware of and continued to follow through until my issue was resolved- I am forever grateful for all they did to help me More

Untrustworthy dealer We were from out of town and had an issue with our car, they originally said they could fix quickly and then an hour later came back and said it would We were from out of town and had an issue with our car, they originally said they could fix quickly and then an hour later came back and said it would cost $1500 or more. We went to a local mechanic who fixed the issue for $300 and had excellent service. They also told us it could cost thousands and then asked they would take our car as a trade in as is because they knew the ix was less than they said. We have a lot of friends in Wilmington and will not recommend the dealership to anymore. More

Excellent buying experience We recently leased a new Passat from Flow VW in Wilmington and Emil was our salesman. He was very friendly and professional. We recommend him highly We recently leased a new Passat from Flow VW in Wilmington and Emil was our salesman. He was very friendly and professional. We recommend him highly. More