Flow Volkswagen of Asheville

The licks just keep coming My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon one Monday. We live about 90 minutes away and we both work, so it was around 6 when we arrived. The test drive went fine and I was happy with the car. After the typical haggling, we settled on a fair price and began the process. The "finance guy" was basically a new hire and was very unprofessional and very slow. The first problem was that he ran the wrong credit (mine, instead of my wife's) - which resulted in a hard hit to my credit (despite NOT signing any authorization). The next strike was that because this guy was clueless, he kept yelling across the dealership to our salesman to come help him. The process took literally three hours. The dealership was all but deserted aside from us. We eventually made it out after the business manager had to take over - which he then proceeded to continue to try and upsell us at nearly 9:30 at night. All seemed ok after that... until a few days later a letter showed up in the mail from the bank denying the funding. The finance guy had originally put in a value some $10,000 over selling price in the loan which kicked a rejection the first time (hence some of the stupid long delay). Next up, we get a call three weeks later from the dealership that they screwed up the title paperwork and they need us to fill out new forms. This means that with less than a week left on the temporary tag, we found out the title/tag process had not even begun yet. This failure was blamed on another new hire. London Richardson was a fantastic salesman. The other two guys were some of the most unprofessional people I've probably ever dealt with. When we called (prior to the title mess) to complain, Nate Nunn apologized profusely and even promised to mail us some complementary tickets to the Biltmore - that was a couple weeks ago now and still no sign of those. My take - stay away from these guys. The team there has some diamonds and they have some junk. Our experience was 90% junk with London being the only bright spot. Maybe we just had a perfect storm, but it just keeps rolling on us. We're not even mad anymore, we're just embarrassed for these guys. More

Excellent service This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate wh This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate when dealing with the financial staff. He also explained not only the car’s features but also the limitations to those features. Information that could possibly save my life. I appreciate the respectful, honest approach at VW of Asheville. They have a solid product and let the vehicles sell themselves without the pressure. More

VW Atlas Stopped in here on the way home to TN. We had been looking at the Atlas but weren’t really ready to buy. Zack greeted us and we were immediately impr Stopped in here on the way home to TN. We had been looking at the Atlas but weren’t really ready to buy. Zack greeted us and we were immediately impressed with him and with the loans feel of the dealership. It’s s very well appointed and maintained place. Long story short, thanks to Zack, we drove our new Atlas home to TN that evening. The staff stayed overtime to clean up the car and make the deal. This is s great place and I recommend you stop in and see Zack. He’s top-notch. More

Great Experience! I had a great experience working with the sales department. Song was very friendly, professional and helpful. Thanks for the great service!! Highly re I had a great experience working with the sales department. Song was very friendly, professional and helpful. Thanks for the great service!! Highly recommend this dealership. More

Great buying experience extremely impressed Very pleased with the whole experience the sales associate, London Richardson, did very professional job of presenting the Golf R. The after purchase Very pleased with the whole experience the sales associate, London Richardson, did very professional job of presenting the Golf R. The after purchase explanation of the Car’s features was done very well and the email follow up was quick More

Great dealership Great people to work with. They are quick and efficient and go out of their way fo customer service. This was my first purchase from Harmony. Great people to work with. They are quick and efficient and go out of their way fo customer service. This was my first purchase from Harmony. More

It went well treated very good Everything was great from the time we arrived till we left could not ask for any better . Zach and Tim were very helpful in making this deal happen ve Everything was great from the time we arrived till we left could not ask for any better . Zach and Tim were very helpful in making this deal happen very happy with it. More

2014 Volkswagen Jetta I am a diificult buyer. Jenny and Charlie handled all my concerns with poise and grace ! I would definitely recommend Harmony Motors for the purchase I am a diificult buyer. Jenny and Charlie handled all my concerns with poise and grace ! I would definitely recommend Harmony Motors for the purchase of a new or used car. Fantastic experience ! More

Good people found me the right deal The team at Harmony VW worked well to resolve my questions around lease or purchase of a new Golf R. Thanks to all involved and I drove away feeling I The team at Harmony VW worked well to resolve my questions around lease or purchase of a new Golf R. Thanks to all involved and I drove away feeling I had been treated fairly by friendly staff. More

VW Golf We visited several car dealers in our area before opting to give VW of Asheville a try. We were treated very professionally by Mr Ben Brendell. We cho We visited several car dealers in our area before opting to give VW of Asheville a try. We were treated very professionally by Mr Ben Brendell. We chose to buy from Mr Brendell as he offered us an exceptional total value experience in our acquisition of our Golf. The details and intricacies of our deal required a bit of time, patience and mutual trust and I am proud of recommend both BW of Asheville and Ben Brendell to anyone. More