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Flow Volkswagen of Asheville
Asheville, NC
352 Reviews
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352 Reviews of Flow Volkswagen of Asheville
September 09, 2024
THESE positive reviews are completely FAKE. Here is why! My husband and I bought 2 TAOS back in 2022. Mine is the 2022 (aka lemon to the max) and his is the second Lemon with brake issues often Here is why! My husband and I bought 2 TAOS back in 2022. Mine is the 2022 (aka lemon to the max) and his is the second Lemon with brake issues often. My 2022 Taos has engine lights that continue to light up without reason, then, the rearview mirror is the new comedic insanity. The thing pops out, they fix it and yet I have to go back tmoro again. I have been to this dealership since 2022 for 15 visits, each time it is "you had bad gas" (nooo, there is a fuel line issue and this was a new tao model in 2022 that had glitches but cute how service kept using that line til I got sick of it and somehow now it is more about "Oh, we updated the system, oh, we fixed a cap on it, all xx, acc to my advisor on these issues" Next, don't speak with Tiffany in service, the woman has gotten annoyed with me, and then with my husband, and needs classes on how to remain level when customers have to go to your dealership over 5 times in a year. She is clueless. It is odd. PLEASE, go on their website, all you will see in used cars are the 2022 being sold and the 2024 being sold. It is insane. Actually, notice how they don't even have many 2022s. Nobody wants to hang onto the 2022 and I can't get rid of it with months left on my financing, so I go in under 6k. And, then, I tried to sell it back to VW and they went on and on "you're under, unfortunately we can only put you into a bare bones 24 Taos" Why the xxxx would I want this car again?! or they tried to sell me on a smaller JEtta? This is customer service? They are insane. The car is horrible. I am trying to get out of the whole thing. This family (husband had to have brakes changed 3 times due to their issue with it grinding on the 23 Taos, so he can't wait to get out of this car, too) we won't ever be a VW family again. Should have stayed with KIA, I regret that greatly. Poor service, poor care, poor car. More
by T3health
Employees Worked With
Tyler Elkins
June 15, 2024
Accommodating and great customer service. I had a flat tire and the spare also is running low on air. I brought my car to Flow Volkswagen service and even without an appointment they took me I had a flat tire and the spare also is running low on air. I brought my car to Flow Volkswagen service and even without an appointment they took me in on a Saturday lunch time. Tiffany is going to order the tire replacement as I’ll need a tire replacement and Andrew filled up my spare tire. Another lady whom I don’t know the name has been very helpful and got me the help I needed as I arrived during lunch time on a Saturday. Thanks you all… and the beverage and snack station is great too. More
by elle
Employees Worked With
Tiffany, Andrew
June 08, 2024
I would give 10 stars if possible. Eva Portillo is a dream sales person. I found a used vehicle in their inventory on-line and showed up when they opened on Monday morning to see it, Eva Portillo is a dream sales person. I found a used vehicle in their inventory on-line and showed up when they opened on Monday morning to see it, and test drive. Low and behold, it was exactly what I had been looking for. We went ahead and made the purchase. They worked with us through the finance department and made it a great experience. The vehicle had not been cleaned and prepared to sell yet and we were not prepared to take possession of it that day anyway. They did a serious deep clean and made it look as close to brand new as possible. Sadly when I went to pick it up, the A/C wasn't working. Eva took it straight to the service dept.and they couldn't get it in to be checked out immediately. So I was given a loaner car to go home. ( I had my 17month old granddaughter with me on both the purchase and service days). They repaired the A/C before mid day the flowing morning. Tiffany was my service advisor and absolutely loved her. My whole experience was fabulous!!! ( side note: I worked in the automotive service industry for over 30 years. So I have a good knowledge of how things work at dealerships) so , major cudos to Flow Volkswagen!! More
by angelasnyder1313
Employees Worked With
Eva Portillo , Brittany Courtney
May 28, 2024
What a wonderful browsing experience at Flow VW of Asheville! Both Eva Portillo (Sales) and Jordan Patton (Manager) were attentive, helpful and full of info on the products and inventory of the dealer Asheville! Both Eva Portillo (Sales) and Jordan Patton (Manager) were attentive, helpful and full of info on the products and inventory of the dealership. Both accommodated questions over a 3-day period while hunting for a new vehicle after 3-years of not having one. Their patience's paid off as I decided on a 3-year lease of 2024 VW Taos! Thank you to them both for an easy shopping experience. Rose C Fletcher, NC More
by dontbotherme88
Employees Worked With
Eva Portilla, Jordan Patton
April 29, 2024
Had a horrible experience years ago when it was Harmony. Returned recently and was so pleasantly blown away. Worked with Erika and Jordan to find the exact car we wanted and get a deal we were happy with. T Returned recently and was so pleasantly blown away. Worked with Erika and Jordan to find the exact car we wanted and get a deal we were happy with. These two are awesome and low pressure to work with. Highly recommend. More
by Wdkk
Employees Worked With
Erika, Jordan
March 28, 2024
I posted a lengthy review yesterday in response to a request from VW and this dealer. My review was submitted successfully but is now not visible to on the reviews page for this dealer. I will check ag request from VW and this dealer. My review was submitted successfully but is now not visible to on the reviews page for this dealer. I will check again daily to see if it ever shows, but it appears they may be hiding it. It was a very costly and frustrating experience. I could never recommend purchasing a used car nor service from these people. What a shame that an authorized dealer would treat a customer this way. I will be publishing my thoughts on this experience on social media. Warning - do not purchase a used car from these people. Their inspection process and warranty is a sham! More
by zinkracer
Employees Worked With
Matthew Garren, Service Manager
January 25, 2024
I work, so I needed to drop my car off the evening before for transmission and engine service. The folks that worked with me were amazing, absolutely no complaints. Brooke was awesome. Tiffany went above and for transmission and engine service. The folks that worked with me were amazing, absolutely no complaints. Brooke was awesome. Tiffany went above and beyond , driving my car around to the front of the building, due to rain, so I wouldn't have to get wet. However, customers know that this dealership charges $45.00 to drop car overnight for service the next day. If you are good with the charge for parking in their parking lot, okay. I was not happy when I looked over invoice at home later. I could not get there by 5 15, as scheduled so I did checkout online to make it quicker for service advisors and folks wanting to leave for home, me included. I will check all invoices from now on due to this type business additions. I have called and asked for a service manager and no one answers, leave a message. It's mid morning service managers should be available to take calls. No need to refund the 45 dollars, if you did I would feel guilty about the unfortunate star I gave this dealership. Moral: don't leave your car it will cost you $45.00. More
by Kaylajwright87
Employees Worked With
Brooke and Tiffany were my only reason to return
October 18, 2023
If I could remove all the stars on this post I would. This is the worst dealership I have ever been to. The first time I went was for an oil charge and my front end assist light came on. They told me the This is the worst dealership I have ever been to. The first time I went was for an oil charge and my front end assist light came on. They told me the alignment was off and needed to be fixed. I was told it was not covered under my warranty. Only had 10,000 miles on my car at the time. Purchased the vehicle with 11 miles on it. Spent $369.95 to fix. Two days later the light came back on. Started a new job and couldn’t get the time off to fix it again. Second time was for another oil change. Asked them to look at the front end assist again. Schedule an appt at 2 pm Oct 13th. I checked in and was shown the lounge. I was told William will be right with me. 30 mins later he showed up with an iPad to show me a car that was not mine. He asked me if I was aware that my engine light was on. I told him that was not my car and couldn’t have gotten into my car since I still had my car keys. He stated he would fix the information and get back with me. 20 mins go by he told me it was in the shop and they are going to look at it. I was there until 5 pm. I waited 3 hours for a oil change. I was told they couldn’t fix the front end assist since it would take 4 hours to fix on a calibration machine. I scheduled an appt for Oct 10/18/23 at 7:30 am the first appt of the morning. I called 10/17/23 to verify the cost of the fix since it wasn't discussed at the visit. I spoke to a gentlemen named john who told me the information of the wrong vehicle was still under my name for my car. They had my car listed with 65000 miles on it instead of 19000 that was actually on it. I received a call by from William telling me he was sorry and had updated the information correctly. I was told my car was under warranty and it will be covered at 100%. The next day, I dropped my car off. I didn't hear back from the dealership. I called at 1 pm and left a vm. I receive a txt that my car may not be serviced that day even though it has been there since 730 am. I received a call at 2 pm that my car is now not under warranty and I will have to pay $660 to recalibrate my car. I asked him to speak with his service manager and get back with me. I didn’t not receive call back. I went to the dealership at 5 pm to be told that not only did he not speak to his manager that he can’t help me. I left a vm for a service manager and was not given the luxury of a call back. I will never use your dealership again. I will never purchase a vehicle from Volkswagen again. If I have issues with my car I will drive to Spartanburg SC or Kingsport TN then reuse your dealership. I will be filing a complaint with Volkswagen for the service I was awarded at your dealership. I have spoken to several people especially women who feel this dealership discriminate against them. Customer services doesn’t exist with your staff. More
by Amanda S
Employees Worked With
William
July 30, 2021
I've wanted a golf for as long as I can remember. I've watched as the golf has evolved and changed. I used to visit the dealership when it was in North asheville and test drive but never felt as comfortab watched as the golf has evolved and changed. I used to visit the dealership when it was in North asheville and test drive but never felt as comfortable as I did with Brendan Burgess who made the difference. Within an hour we had my car picked and details clear. He was open with all questions, even when I texted after hours. If you want a genuine person who will listen and be there with all questions you have go to Brendon. More
by darcie
Employees Worked With
Brendan Burgess
