Flow Mazda of Charlottesville
Charlottesville, VA
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14 Reviews of Flow Mazda of Charlottesville
I’m done with Flow for good. I will never buy another car there or let them touch any of my vehicles again. These people don’t just waste your time—they bleed you dry. Three hour I will never buy another car there or let them touch any of my vehicles again. These people don’t just waste your time—they bleed you dry. Three hours for an oil change at $160 is outright robbery. And before anyone says it was a one-time mistake, this has been the case the last three times I went in. They don’t respect your time, your money, or your business. Take your car somewhere else where you’re actually valued. More
I Purchased a used Mazda three from flow Mazda, that I found online and drove from New York to Virginia to pick up. I couldn’t be happier with the whole transaction. Sales person, Jeremy, and sales manage found online and drove from New York to Virginia to pick up. I couldn’t be happier with the whole transaction. Sales person, Jeremy, and sales manager, Todd, were outstanding. More
I had an headlight assembly replacement for my Mazda CX-7. This was an experience of getting this fixed! On 10/21/22, I had a scheduled appt. at 8 am and the part ordered was for the opposite side of CX-7. This was an experience of getting this fixed! On 10/21/22, I had a scheduled appt. at 8 am and the part ordered was for the opposite side of the car. Keep in mind, I took off work, drove an hour to have serviced, and waited over an hour to receive the news that they had the wrong part for the vehicle. I was quoted one price for the replacement and labor, $1083. Then, we rescheduled for an appt. when the part came in. The installation was to take 1,5 hrs, plus a discount was to be applied for my inconvenience the Friday before (wrong part was delivered to Mazda I was told), and totaled the same amount that I was quoted for the entire repair of $1091. I went to my car and shared with the service dept. my original quote of $1083, which didn’t have a discount applied. They were going to charge me today the same amount as originally quoted without the discount. With the proof of originally, they discounted the invoice. I had to bring this to their attention and if I hadn’t, my discount wouldn’t been applied. The discount was very low and should have been more with inconvenience, travel time, wait time for two mornings (missed work), and gas. I haven’t been pleased with the service that I have received at this location and wish other locations were available for Mazda. I also don’t think the employees are real happy here or that is the impression I was given. More
Very Poor After Sale Customer ExperienceI bought a Very Poor After Sale Customer Experience I bought a brand new 2021 Mazda CX-5 recently. During the sales process, the salesperson said that the onl Very Poor After Sale Customer Experience I bought a brand new 2021 Mazda CX-5 recently. During the sales process, the salesperson said that the only differences between the top trim line and the next one down was that the top trim line included the navigation system and had a 360-degree camera view. The price difference was a bit over $2000, and I could add navigation for about $500. Shame on me for not digging deeper to verify that. The only car they had for me to test drive at that point was the top trim line (the lower trim line vehicle was out of gas) and I liked it. I liked the price on the next one down, so I bought it. Withing a few days of the purchase, I found that there were quite a few more features that were missing from my new car. I had repeated conversations in person and by phone, with a service return to dealership for fixes that could not address and fix the problems. Ultimately, they stopped replying to my text questions so I contacted Mazda Corporate. They said they would contact the dealership and get back to me. They didn’t (at least get back to me). My frustrations mounted to the point where I no longer own the car and could never in good conscience return to that Mazda dealership. More
**Update** Dealership has made good on their mistake * Original Review * Sales experience was very good on new Mazda 6. Two years after purchase, I had a flat tire and went to change it. I was very * Original Review * Sales experience was very good on new Mazda 6. Two years after purchase, I had a flat tire and went to change it. I was very surprised to discover that there was no jack base in the cutout that was made for it, so I had to call AAA and the delay caused me to miss my appointment. I called Flow and explained the situation but the Sales Manager said they couldn't do anything for me since it had been two years. They offered to sell me a replacement part for nearly $200. Is that understandable? Maybe..... *** Update **** Flow Mazda called me back after I expressed discontent and offered to compensate me for the replacement part I'd bought on eBay. I'm very impressed. More
Excellent Experience I purchased a new CX-9 this week from Flow Mazda of Charlottesville. The entire experience was excellent. The sales representative, Mr. Stone was know I purchased a new CX-9 this week from Flow Mazda of Charlottesville. The entire experience was excellent. The sales representative, Mr. Stone was knowledgeable about the car. He did not apply high pressure sales techniques but still articulated well the positive features of the vehicle. Completing all of the necessary paperwork was made as painless as possible which I appreciated. All of this was accomplished while dealer staff were attentive to the pandemic by wearing masks at all times. Overall a very positive purchase experience. More
No Pressure I really appreciated the customer service given by Dillon Stone and Antonio Rodriguez. They were friendly, informative and I felt no pressure. I fel I really appreciated the customer service given by Dillon Stone and Antonio Rodriguez. They were friendly, informative and I felt no pressure. I felt like I had two new friends by the end of our first interaction. I know I will have a lot of questions about how everything on my new CX-5 works and I know Dillon is available with just a phone call or if I stop by the dealership. Antonio did an excellent job of explaining “the numbers” and all the optional ad ons without pressure. The only customer service improvement that could have been improved upon was a better detail by the service dept of my new vehicle. In my view, a newly purchased vehicle should be sparkling both inside and out. Windows needed cleaning and the dust on the interior should have been wiped off. Only the exterior was washed with a lot of dust still in the door jams and rear hatch. Dillon took it upon himself to wipe out the door jams and rear hatch. I only noticed the windows and dusty dashboard once out in the sunlight the next day. More
Great Test drive no problem. Price better than other dealers in my area. Salesman great, Mazda CX-5 is one of the best cars on the market. Thanks Flow Mazda Test drive no problem. Price better than other dealers in my area. Salesman great, Mazda CX-5 is one of the best cars on the market. Thanks Flow Mazda! More