Flow Hyundai of Statesville

Was traveling from Ohio to Georgia when my check engine light came on. Called then at 4:50pm and was able to get a 7:40am appointment for the next morning. 3.5 hours later three parts were installed and I light came on. Called then at 4:50pm and was able to get a 7:40am appointment for the next morning. 3.5 hours later three parts were installed and I was on my way. Very grateful to them. More

They helped me find the palisade I was searching for. Jordyn was great. No pressuring you and made you feel like a friend. He had a trainee shadowing him named Andrew and he was also nice and answered an Jordyn was great. No pressuring you and made you feel like a friend. He had a trainee shadowing him named Andrew and he was also nice and answered any questions asked. Briattani was great also. Very nice people to deal with. Go see Jordyn and tell him I sent you. You won't be disappointed. More

They have a habit of a baking switch the dealer lied about the cost of the vehicle that I wanted to purchase and then when the paperwork was drawn up they were all kinds of additions and the finance cha about the cost of the vehicle that I wanted to purchase and then when the paperwork was drawn up they were all kinds of additions and the finance charge was double the average financing. The manager and Brett were very pushy and liars More

I developed serious trust issues with this dealership and sales team when the dealer work sheet was found to be considerably higher than the amounts to which we had verbally agreed. When questioned on the d sales team when the dealer work sheet was found to be considerably higher than the amounts to which we had verbally agreed. When questioned on the difference It was told the amounts were close, (when in fact they were off by over a thousand). Will not return to this or any other Flow dealership. Wasted a great deal of my time More

Avoid at all cost! Service people are condescending and patronizing. My experience started out with service advisor telling me I needed to pay for my oil change then t Service people are condescending and patronizing. My experience started out with service advisor telling me I needed to pay for my oil change then they wanted 145 to diagnose an issue with my seat my car is less then a year old with only 13800 miles. So disappointing More

We had another great experience with Flow Hyundai! Nicole EXCELLENT,EXCELLENT SERVICE. I will be back for #3. Nicole EXCELLENT,EXCELLENT SERVICE. I will be back for #3. More

We had another great experience with Flow Hyundai! Nicole EXCELLENT, EXCELLENT SERVICE. I will be back for #3. Nicole EXCELLENT, EXCELLENT SERVICE. I will be back for #3. More

We had another great experience with Flow Hyundai! Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehi Brittani and the team provided excellent, no pressure service and really make you feel comfortable with the entire process. I have purchased two vehicles from Brittani, one new and one used, and both experiences were excellent. I would highly recommend her and the Flow Hyundai team to anyone looking for a new Hyundai or a used Flow car! More

If you take your vehicle in for routine service at Flow Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Hyundai of Statesville, you may find that is returned damaged to you at pickup. After the delership has damaged your vehicle the General Manager, Sean Donnelly, will refuse to return your phone calls & emails for over a week, until you contact his immediate supervisor. When you ask if you can review the surveillance footage, from when your vehicle was on the dealership property, you will be told there are no surveillance cameras. When you ask to see the photos taken, before & after your vehicle was serviced, (a standard procedure at most car dealerships) you will be told that photos were only taken of your vehicle before it was serviced. You will then be invited to return to the dealership, one week later, “to physically find a place on our lot where the damage could have occurred.” When you point out a metal electrical box, on a wall, where the service cars are parked, that exactly matches the height of the damage on your vehicle, & also appears damaged, you will be lied to & told that is impossible because “____ Electrical just installed that today.” When you contact _____ Electrical, & speak to the electrician who was on site, he advises that metal box was preexisting, & “has been there for years.” The electrician also advised he repaired a different plastic receptacle that had been damaged. *** Electrical company name redacted because they have been nothing but helpful & had no part in these events other than providing a statement that confirms the dealership lied. *** You will also be able to find readily available pictures of the dealership service area, online, that are 9 years old, showing the metal electrical box, in that location, in spite of the fact you were told it was “just installed.” When you demonstrate clear evidence of being lied to by the dealership, to management, the lie will be completely ignored, & they will attempt to deflect by saying they believe other parts of the vehicle would’ve been damaged if the damage was caused by the metal box. You will be told this damage must have occurred somewhere else, even though the only other stop was at a grocery store, where you have reviewed surveillance foootage to confirm it was not damaged there. You will be told that it could’ve happened in traffic, or involved a car, even though the damage in no way suggest that is the case, & has been measured & assessed by a law enforcement officer who routinely investigates traffic accidents. This is the type of customer service & lack of integrity demonstrated by Flow Hyundai of Statesville, even if your family has bought two vehicles from their dealership in the last 2 years. This is the type of customer service provided to veterans & public safety employees. This is the world that General Manager Sean Donnelly lives in, where the default position is to not accept responsibility, to deny everything, & make counter accusations. I strongly recommend against ever doing business with Flow Hyundai of Statesville, for any reason. They are morally bankrupt & have no interest in simply doing the right thing. More

I had been looking or a Hyundai Palisade on either SEL Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, it's a bit of a norm in all dealershi Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, it's a bit of a norm in all dealerships I have inquired within 150 mile radius. What stands out with this dealership, through the professionalism of Mr. Richard BerryHill is that, they are not just keen on selling cars, but also, they ensure that they have established a relationship with their potential clients. With all the dealers I have communicated to regarding my search, it was only Richard who had accommodated me in a way that looked into my needs/requirements and focus on that. As the specific vehicle is not on their lot, he went out of his way to look for that vehicle and eventually I ended getting the exact vehicle that I have been looking for. It was a smooth and straightforward transaction and I can highly recommend Richard to those who are looking to buy a vehicle. I already informed my friends and they are keen to explore Flow Hyundai Statesille. . . . . More