Flow Honda of Charlottesville

I always have a mixed reaction to this dealership. It seems as if they are always trying to blind side the customer and drive up their profits no matter what. Brandon was my salesperson and was very prof seems as if they are always trying to blind side the customer and drive up their profits no matter what. Brandon was my salesperson and was very professional throughout the whole exchange. It is the managers who keep holding out to see if they are going to get the offer that they are looking for. After test driving the insight, we sat down and discussed pricing. They appraised my CRV at $500 less than the people over at Carmax and when I brought this to their attention, they quickly matched the offer. However, they weren't willing to come down in their pricing offer on the insight. They were adamant about how for this one car, they had 15 prospective customers. It took my wife walking out the door and me on my way out before they agreed to a price that I offered. As much as I disliked the whole process I would recommend that you give Brown Honda a shot as they have a very small town feel and have almost every make/model. Just make sure you do your homework beforehand and show up knowledgeable. I also recommend that you deal with Brandon Snow. He will make sure that your needs are being met. More

I brought my honda fit in for some recall work on the VTEC engine. When I got the car back it was sluggish, ran rough at idle, and even stalled a couple of times. I brought it back to them and they did f VTEC engine. When I got the car back it was sluggish, ran rough at idle, and even stalled a couple of times. I brought it back to them and they did fix the problem. I don't expect anyone to get it 100% right 100% of the time, so consider this a positive review. They were willing to listen to what I said about the car not running correctly and they did fix the problem free of charge. More

This was the easiest transaction I have every encountered. Our salesman was knowledgeable, friendly and excellent to work with. In no time at all I traded in my leased Subaru for a Honda CRV an encountered. Our salesman was knowledgeable, friendly and excellent to work with. In no time at all I traded in my leased Subaru for a Honda CRV and I love it. Thank you Kim and staff for an excellent experience. More

Leslee Parsons was the sales rep that I worked with at Brown Honda and she was fantastic! I couldn't have asked for better service. Everyone at the dealership was extremely helpful. Leslee went over all t Brown Honda and she was fantastic! I couldn't have asked for better service. Everyone at the dealership was extremely helpful. Leslee went over all the details of my new vehicle and made everything go smoothly with the purchase. I would definitely buy another car from Leslee Parsons. This is my 3rd vehicle from Brown Honda. Thanks so much Leslee! More

Leslee did a tremendous job through the entire sales process. She helped us compare the Toyota Yaris and Honda Fit in a side-by-side manner, which made the buying process *much* simpler. Leslee did process. She helped us compare the Toyota Yaris and Honda Fit in a side-by-side manner, which made the buying process *much* simpler. Leslee did a great job finding us the exact car and options that we were looking for. She kept in contact with us at the various stages to give us status updates on the entire process. We would not hesitate to buy another car from her again and we will certainly recommend her to our friends. More

Mr. Kim Cross is a great sales person. If you buy a Brown Dealership car in the Charlottesville area, make sure you buy it from Mr. Kim Cross. It was a thoroughly enjoyable experience. I know I got th Brown Dealership car in the Charlottesville area, make sure you buy it from Mr. Kim Cross. It was a thoroughly enjoyable experience. I know I got the best price and customer service possible. Thanks Kim More

Everything went great except the length of time waiting. We were at the dealership for five hours. The sales person we delt with at the dealership was a great guy. Good attitude and very friendly. He did wh We were at the dealership for five hours. The sales person we delt with at the dealership was a great guy. Good attitude and very friendly. He did what he had to to get us into a Honda Accord. He showed us two different vehicles, let us drive them and make our decisions. We walked away with a new Honda Accord Lease. More

I had done my homework prior to going to dealer. Knew what I was interested in, a "FIT". I met Kim Cross and he showed me the car and then I test drove it. I had researched cost on internet and told Kim what I was interested in, a "FIT". I met Kim Cross and he showed me the car and then I test drove it. I had researched cost on internet and told Kim that was what I wanted to pay. Agreement took took two minutes. I had my deal and the car I wanted. No haggling. None! Good experience. More

I called to get my car in for regular service and to check it over for holiday travel. I was happy to get an appointment the next day. I talked to Jamie Morris when I checked in. I don't really know a w check it over for holiday travel. I was happy to get an appointment the next day. I talked to Jamie Morris when I checked in. I don't really know a whole lot about vehicle service maintenance, but she checked my previous maintenance records and helped me to figure out what I needed. Additionally, nothing extra was done without my consent. When I went to pay my bill, Jamie went through the services that were performed and the cost. Everything looked good. It actually cost less than the quoted price because not everything needed to be replaced. The whole experience really gave me confidence in Brown Honda. Brown Honda also has a nice shuttle service throughout the day which is extremely valuable when you have to get to work. More

I purchased a vehicle from Leslee Parsons, the most knowledgable and professional vehicle salesperson that I have ever encountered. Leslee listened carefully to my needs,then took me out to see the Toy knowledgable and professional vehicle salesperson that I have ever encountered. Leslee listened carefully to my needs,then took me out to see the Toyoto Sienna and explained all of the features. Leslee had me out test driving the vehicle within about 15 minutes of meeting with her. I told her of my interest in both the Odyssey and Sienna, and Leslee strongly encouraged me to test drive both vehicles back-to-back, so that I would have a clear feel and comparison for each vehicle. Leslee is located at the Brown Toyota dealership in Pantops, but is able to cross-sell other Brown vehicles. With her encouragement, I drove the Toyota over to the Honda dealership on Rt 29 and test drove both the 2010 and 2011 Odyssey, which had just arrived the day before. Leslee was so knowledgable about all aspects of all three of these cars. I was so impressed with the detailed knowledge from how the engine works... to how to set the customized driver features. She definitely takes her job seriously and spends time learning about the vehicles. She told me that she loves machines and it shows. I was especially impressed because she typically sells Toyota vehicles, but she knew more than any salesperson I have ever dealt with about all of the cars. I had already stopped at the Honda dealership the previous day and told the salesman that I was interested in looking at the Sienna as well. This particular salesman told me that I had to go across town to find out about the Toyota. The salesman proceeded to tell me that the Honda van was the one to get. He was not listening to my needs and letting me make up my own mind. Well, I later learned that this salesperson could have sold me a Toyota, but wasn't interested. When I originally left the Honda dealership, I was on the telephone dealing with Rule Honda in Staunton because I was not impressed with my initial visit. I had purchased my last vehicle at Rule because of the same type of impression when I made an initial visit. Fortunately, I ended up visiting Brown Toyota on Pantops and meeting Leslee who spent the better part of the next two days patiently, kindly, professionally,and knowledgably dealing with me on the sale. Leslee truly wanted me to make the right decision for me, and she was not opionated about either car...she just shared the facts and let me discover was suited me best. I am thrilled with my purchase and would HIGHLY, HIGHLY recommend Leslee Parsons for your Brown vehicle purchases. I have never felt the desire to recommend any vehicle salesperson that I have dealt with and I usually don't post on these forums, but this vehicle transaction was so remarkably different than any other car buying experience that I have had that I wanted to share this experience. More