Flow Honda of Charlottesville

I just brought home my new 2012 Honda CRV after a thorough analysis of the CRV and 5 other small SUVs. Steve was very patient as I made my way through the process. When I finally decided on the CRV thorough analysis of the CRV and 5 other small SUVs. Steve was very patient as I made my way through the process. When I finally decided on the CRV, of course I wanted it right away. Steve and the dealer exchange staff worked very hard to find the exact vehicle I wanted and got it for me within a few days. The price was fair, he didn't recommend any useless options, and I got a good value on my trade-in. This is the second vehicle I bought from Steve (the third from Brown) and I would recommend him highly. I have had my vehicles serviced at Brown for over ten years and am very happy with their service also. More

Words cannot describe how satisfied I am with Brown Honda of Charlottesville!!! I received incredible customer service from Kim Cross, combined with a spectacular no haggle price. Not once did I ever feel as of Charlottesville!!! I received incredible customer service from Kim Cross, combined with a spectacular no haggle price. Not once did I ever feel as if I was being pressured to buy something I didn't want. In Brown Honda I found a dealership that was friendly, caring, and above all else HONEST!!! Believe me, I was skeptical after my prior encounters with other dealerships. I will absolutely be purchasing all of my future cars at Brown Honda, and I strongly recommend them to anyone looking for a car of their own!!! More

I bought my new 2011 CR-V in December of 2011 from Steve Young. Altogether, a very satisfying car buying experience. Steve's efforts were uniformly informed and attentive. Normally, I have hated the ca Young. Altogether, a very satisfying car buying experience. Steve's efforts were uniformly informed and attentive. Normally, I have hated the car buying experience and the high pressure sales tactics that often accompany purchasing a new vehicle, but my recent experience with Steve Young at Brown Honda in Charlottesville demonstrates that there are some salespeople that can properly assess a buyer's knowledge and needs, and make the transaction as efficient and no-nonsense as possible. In my case, I knew exactly what I wanted and at what price, and Steve showed me nothing but responsiveness, efficiency, friendliness and respect. (That's more than I can say for the dealership in Arlington where I bought my last Honda.) Matthew W. Rau Arlington, Virginia More

Working with Steve Young was a great experience ..This is the second time we used Steve..he is friendly experienced and extremely knowable Like is the past he was great to work with ..Both my husband and the second time we used Steve..he is friendly experienced and extremely knowable Like is the past he was great to work with ..Both my husband and I rate him a Ten More

We really enjoyed the experience at Brown Honda. Steve Young guided us through the process of buying a new mini-van so wonderfully. He really took his time to work with us and we appreciate all his hard w Young guided us through the process of buying a new mini-van so wonderfully. He really took his time to work with us and we appreciate all his hard work. More

Terry Gibbons was very helpful. He showed us vehicles that met our described needs, allowed us short test drives, and suggested a vehicle we hadn't even considered (new) which ended up a finalist. In the that met our described needs, allowed us short test drives, and suggested a vehicle we hadn't even considered (new) which ended up a finalist. In the end, we narrowed our search down to two vehicles (after visiting many dealerships and test driving many cars) one new and one used. On our return visit we took each for a one hour test drive in the rain on our own. This was invaluable in helping my wife and me make a decision on a very fine used vehicle which will serve us for many years. A couple of days later when I couldn't get my phone to sync with the Bluetooth, I went back, and Terry walked me through the process until it worked. In all, we had a great experience. More

Brown Honda was quick, complete and professional. Steve Young and Ned had anticipated all the requirements and questions in advance. The automobile had been prepped for us to drive away right after we com Young and Ned had anticipated all the requirements and questions in advance. The automobile had been prepped for us to drive away right after we completed the required documentation. More

I live in Springfield, VA and was going to make a trip to Charlottesville to visit my relatives. I had heard about Brown Honda and decided to look up their record on the internet. I was very pleased with t Charlottesville to visit my relatives. I had heard about Brown Honda and decided to look up their record on the internet. I was very pleased with the reviews which were outstanding. Almost all the customers were pleased with the sales personnel. I found an outstanding review for Shane Thackston. I decided that he was the person that I wanted to deal with. Initially, our conversations were via telephone. I looked over the Honda brochures online and decided to go with the Honda Accord. Shane was extremely helpful in helping me find an Accord that had the features that I wanted. I went to a local Honda dealer to test drive an Accord and was very pleased with how the car handled. I wasn't particularly interested in the navigation system but when I saw how the backup camera worked, I liked what I saw. However, that feature only came with the navigation system. The only flaw was that the color that I wanted was not available at Brown nor within 300 miles of the dealership. Shane made every effort to find what I wanted. A silver Honda with the features that I wanted was located in Virginia Beach, VA. The auto was driven to Charlottwville and was ready when I went to visit. I was given a briefing on how all the features worked. Everyone was very helpful and friendly. I drove out of there a very happy customer. More

I purchased my Toyota Land Cruiser in 2007, and have taken it in for service ever since. I am always extremely pleased with everyone's professionalism and pride in their job. If I had any complaint, it taken it in for service ever since. I am always extremely pleased with everyone's professionalism and pride in their job. If I had any complaint, it would be after I picked up my vehicle, the programmed radio stations were gone, and I had to reset them. Minor. More

Steve was vey friendly and knowledgeable and was low pressure in his approach. The price we received via our internet inquiry was also very competitive. We really wanted to stay and buy local and Brown pressure in his approach. The price we received via our internet inquiry was also very competitive. We really wanted to stay and buy local and Brown Honda helped us do that. More