Flow Honda of Charlottesville

Terry was very knowledgeable, courteous, and patient with my wife and I during the sales transaction. We greatly appreciated the expeditious service we received from the staff at Brown Honda. Our only comp my wife and I during the sales transaction. We greatly appreciated the expeditious service we received from the staff at Brown Honda. Our only complaint was with the business office. Their representative in that area very nearly cost them a sale, and possibly a loyal customer. No means no so let it go! p.s. Terry was also quite knowledgeable about where to dine. GO BIG BLUE More

Because the sales individual was refreshingly non-stereotype and quite pleasant. The F&I gentleman was quick and thorough. I had better offers but stayed with Brown Honda non-stereotype and quite pleasant. The F&I gentleman was quick and thorough. I had better offers but stayed with Brown Honda More

I received a phone call to test drive a Honda Civic. I went and the person who called me was not there. Shawn O'connell came out. I did the test drive. I liked the car. He kept telling how much refund I went and the person who called me was not there. Shawn O'connell came out. I did the test drive. I liked the car. He kept telling how much refund I would get and lower monthly payments. I was not told a word about upside down and the bank I ws getting my new car loan through does not do refinancing. I lost my job two months after getting the car. I have tried every means possible to get a lower monthly payment. I cannot afford my car. I lost my health insurance. I was told "sorry" we cannot help you. I don't want this to happen to anyone else. Inform customers before all the paper- work is done. I was told oh, the information on being upside down is in your paperwork. Too LATE!!!! Also I was not told what I was loosing from my last car. Oh, you will have lower monthly payments. I am hurt and disappointed. Is business always done like this? I had to get a loan because of this. I had no choice. More

Watch out for their pricing! When I asked Scott and Lewis, their Sales Manager, to cut straight to their very best "Internet" price on a new Odyssey, they quoted $2000 above other dealers in VA. Disapp Lewis, their Sales Manager, to cut straight to their very best "Internet" price on a new Odyssey, they quoted $2000 above other dealers in VA. Disappointing, considering I was a past customer who had puchased two cars from them. Rather than waste my time dickering, I took my business over to Valley Honda in Staunton where they worked with me in straight-up way and we hammered out a GREAT deal ($4000 under MSRP). I won't be going back to Brown. More

I would like to thank Salesman Joey LockHart for his I would like to thank Salesman Joey LockHart for his knowledge, time, and patience he always gives me. He always gives me a very pleasant and fun e I would like to thank Salesman Joey LockHart for his knowledge, time, and patience he always gives me. He always gives me a very pleasant and fun experience purchasing a new car. Mr LockHart and the staff are always very welcoming and I appreciate your friendliness and professionalism. I will always recommend you and Brown Auto Honda to my family and friends. Many thanks to you (Joey) and the staff of Brown Honda! :) More

GREAT project knowledge! Easy to talk with. EXTREMELY accomodating during new car delivery. Took a grat deal of time to make sure we understood everything, demonstrated the computer system, helped us le accomodating during new car delivery. Took a grat deal of time to make sure we understood everything, demonstrated the computer system, helped us learn to sync our phone and set the radio presets. A graet experience! More

Gave over $2000 off new vehicle, got 1.9% financing for up to 60 months when credit union offered me 7.9%, handled up front with complete price total before i even got to dealership, my initial online inqu up to 60 months when credit union offered me 7.9%, handled up front with complete price total before i even got to dealership, my initial online inquiry from home to driving away in new car was less than 3 hours! Perfect service! Extremely low pressure! More

Michael was a very easy and kind salesperson to work with. He allowed us to take our time making decisions and took the time to really understand what we were looking for. I would recommend him for anyo with. He allowed us to take our time making decisions and took the time to really understand what we were looking for. I would recommend him for anyone looking for a patient salesperson. More

Mike Shields and his Manager Lewis were very thorough and pleasant. Mike never made me feel as if the dozens of calls I made to him were bothersome. I spent a lot of time researching and discussing options pleasant. Mike never made me feel as if the dozens of calls I made to him were bothersome. I spent a lot of time researching and discussing options as I wasn't in any hurry to purchase a vehicle. It was the customer service that drew me back to Browns Honda as I looked at other Honda dealerships. Also, I wanted to give back to my local community. More

Michael was a very easy salesman to work with. Polite, courteous and allowed us to take our time making decisions. I would recommend him for anyone looking for a patient non "pushy" salesman. courteous and allowed us to take our time making decisions. I would recommend him for anyone looking for a patient non "pushy" salesman. More