Flow Honda of Charlottesville

Took my car in for an oil change and tire rotation. Mechanic observed dark fluid in the brake system and the power steering, both were changed with my permission at an additional charge. Hopefully, th Mechanic observed dark fluid in the brake system and the power steering, both were changed with my permission at an additional charge. Hopefully, their observations and preventive maintenance will save me future headaches. Everyone is extremely polite and helpful, and take time to explain the problems they find to my satisfaction. My car is 2010 Honda Accord Crosstour, which I do enjoy driving. Would recommend them with no hesitation... More

From the moment we walked in, Stephen Young was very professional. Mr. Richard Debutts, the internet Honda Representative, was the first person I came in contact with. He turned us over to Stephen Young professional. Mr. Richard Debutts, the internet Honda Representative, was the first person I came in contact with. He turned us over to Stephen Young who has been selling Hondas for 30 years if i am not mistaken. He explained all the manuals of the vehicle. He offered us the chance to buy accessories for the car. He also spent about 25 minutes showing us all the features inside and outside of the car. He asked us if we had any questions I got a call from Stephen Young four days after we bought the car. He asked how everything was going and if we had any questions. He said to call him anytime if we ever had a question or concern. I was very happy with the service and price that Mr. Stephen Young gave us.. More

Michael Barbour is very knowledgeable, friendly and professional in his dealing with the shopper. We had a very good experience and look forward to using him again. This was a new car purchase and Mich professional in his dealing with the shopper. We had a very good experience and look forward to using him again. This was a new car purchase and Michael made us comfortable during the entire experience. More

I have been bringing my cars back to the Brown dealership for years. Only rarely can I bring the car in for an oil change and not spend hundreds if not thousands of dollars to repair things I did not know we for years. Only rarely can I bring the car in for an oil change and not spend hundreds if not thousands of dollars to repair things I did not know were broken with our cars. The cars run fine, but whenever I bring in our Hondas, the service department always finding things that haven't broken yet, but that they recommend having replaced or re-done. Often I am told that Honda is recommening, through their computer, some repair or service, often based on the mileage. However, my one Honda has very low mileage based on how long I have owned it. I must have bought the two most defective Hondas in the world, cars that require thousands of dollars worth of preventive maintenance every year to keep running. I suspect that, given the costs of the dealership's fancy, new multi-million dollar building complex - probably a good idea to build during the go-go economy before 2008 - and the weak sales during the last five years of recession, the dealership is trying to make up for loss sales revenues in via the service department. This would also serve to push customers into buying new cars if they can convince them that the cars they currently own are on the verge of collapse. More

Steve was great to work with. He didn't pressure is and was extremely knowledgeable about the vehicles he sold. He also let us move the process along at our own pace by allowing us to test drive the ca and was extremely knowledgeable about the vehicles he sold. He also let us move the process along at our own pace by allowing us to test drive the car by ourself so we could be honest with one another and by letting us tell him how much we wanted him to show us the features once we purchased the car. We are in our mid-20s and a lot of dealers can be pretty condescending or assume we don't have the finances to purchase a new car, but Steve treated us with respect and if he had any assumptions about us, he never let them be known to us. More

It was with some hesitancy that I even considered Brown Honda. I had submitted a request to USAA and Brown was not one of the three dealers I was referred to, even though two of them were a greater distanc Honda. I had submitted a request to USAA and Brown was not one of the three dealers I was referred to, even though two of them were a greater distance from me than Brown. So I had to ponder why they had a falling out with USAA. Couple that with the fact that some of the reviews here are not exactly glowing... In any case, though I'm in a fringe listening area for Charlottesville, I frequently listen to a CHO radio station, so I've been exposed to many Brown commercials. After receiving the three quotes, I found the same vehicle online at Brown and requested the internet price, stating that I had three USAA price quotes. The response I received, while not the lowest, was competitive. At that point, due to some external factors, I had to park this for about three weeks. In the ensuing time, I received many communications from all four dealers. And I have to say that I was most impressed by the ones from Robert Fones. So when the dust settled around me and I was ready to proceed, I decided to start with Brown and give the 'local' company a chance. When I arrived at the dealer, I was greeted by Stephen Young. My antennae instantly sprung to red alert because I had not communicated at all with him. But it was explained that Mr. Fones did the internet solicitations, and then passed prospects onto sales. I thought that a bit odd. In any case, we got down to business. I knew this was not going to be an easy deal to consummate, because I was trading in a car for the first time in years (1984 to be exact, I normally pass on cars to my progenies or sell them). I had a 2012 Civic that I could not comfortably fit in & drive after a two-level ACDF - and I wasn't going to give away a new car to my children! Anyway, after some preliminary paperwork we went out to the Accord, while my Civic was 'inspected'. I was quite happy with the way the Accord drove (it was a coupe w/ manual transmission, so it was very much like my Civic only bigger). So the 'fun' started. As I predicted, it wasn't easy. But I have to say that I believe Mr. Young made it as bearable as possible without all the silly games that are sometimes played. Eventually we reached a deal, I signed some more paperwork and made arrangements to pick up the car the next day. The next day my car was ready & prepared exactly as promised by Mr. Young. He is definitely a detail-oriented person. I was passed onto Rachel Schley for the paperwork, something I always dread. Somehow, by keeping up a light banter, Ms. Schley managed to plow through all the paperwork without the process being onerous. Then It was back to Mr. Young, who took me out to the car & very patiently spent a significant amount of time running through all the features that were new to 2013. I'm very satisfied with my dealing with Brown Honda and their employees. I have no hesitancy in recommending them. I will certainly start with Brown Auto for future needs. More