Flow Honda of Charlottesville

We started our car search by going online and contacting several Honda dealers within about 150 miles of Charlottesville to gauge best pricing for the car that we wanted. Many of the dealers didn't respond several Honda dealers within about 150 miles of Charlottesville to gauge best pricing for the car that we wanted. Many of the dealers didn't respond to my inquiries and of those that did, there were three that responded immediatley with a price for exactly what I had asked for. Robert Fones from Brown's was awesome to work with via email and over the phone. He quoted me a very competetive internet price and was super responsive when I asked for him to send me the quote, in writing, via email. He even agreed to match an incentive that had been offered by another dealer. We went into the dealer that same day and were helped by Steve Young in the sales department. Steve was very nice and personable . We knew exactly what we wanted which made the process easier. Steve was no nonsense and answered all of our questions. I feel like we got a great deal based on all of my (very anal and extensive) research. even though we were there until almost 10 pm, Steve stayed at the dealership to make sure that we had a full tank of gas and that we understood how everything in the car worked. In the car buying process, my experiences have taught me that it pays to do your homework and to have a good idea of exactly what you want before you start talking with dealers. But once you know, Brown's is a great place to go. Our family has purchased now seven Hondas from Browns and we're consistently pleased. We'll be back :) More

We have always received excellent service. We have been dealing with Brown Honda/Toyota for at least 10 years and highly recommend them. Even though we live in Spotsylvania County, we continue to return to dealing with Brown Honda/Toyota for at least 10 years and highly recommend them. Even though we live in Spotsylvania County, we continue to return to Brown because of the service and pricing of new cars. We have bought at least 5 new cars from them and have been very, very pleased with the customer service and always use the service department. More

Salesman fully explained all warranties. We were shown how everything on the Honda CRV works. He even set up the bluetooth for my cell phone. how everything on the Honda CRV works. He even set up the bluetooth for my cell phone. More

Great car buying experience. Joey was friendly and helpful and easy to work with. The process was easy and efficient. I would definitely buy a new vehicle here again. helpful and easy to work with. The process was easy and efficient. I would definitely buy a new vehicle here again. More

Steve was very polite, professional, and laid back. He didn't pressure us to purchase the car, which we appreciated. When we first visited him, we weren't ready to make the purchase. When we were ready, didn't pressure us to purchase the car, which we appreciated. When we first visited him, we weren't ready to make the purchase. When we were ready, he made purchasing the vehicle very easy. We called late Friday afternoon and he had the car ready for us to pick up on Monday morning - in the color we wanted. He took his time going over all the electronics; we felt like he had all the time in the world. He was more concerned with helping us get on our way, as he knew we had a trip planned later Monday afternoon. Steve made buying this car such an enjoyable experience, we would definitely recommend him to anyone looking to purchase a Honda. More

Steve took the time to let us test drive all of the comporable vehicles in the class we were interested in. We were able to select the model car we were interested in, to include all the options we ne comporable vehicles in the class we were interested in. We were able to select the model car we were interested in, to include all the options we needed. He guided us through the sales process, answered all of our questions, and made it comfortable without any pressure. After the sale he showed us how the new technologies worked on the Honda we purchased. I would buy from him again, as well as recomend him to any one else buying a car in the Charlottesville area. More

Brown Honda provided me with high quality service and a smooth, stress-free purchasing experience. My salesperson, Steve Young, was very friendly, patient, qualified my new car needs and steered me toward smooth, stress-free purchasing experience. My salesperson, Steve Young, was very friendly, patient, qualified my new car needs and steered me towards the right vehicle for me. The price I was offered was competitive and they also gave me a reasonable trade-in for my used vehicle. When I found a slightly better internet price on the same vehicle from another area dealer they matched it. I am very satisfied with my new car purchase and look forward to having the dealer provide quality service and maintenance. More

Took car in for routine service & safety recall. Took car in for routine service & safety recall. When I picked the car up it would not start. I went inside to advise receptionist. She looked at m Took car in for routine service & safety recall. When I picked the car up it would not start. I went inside to advise receptionist. She looked at me like I was crazy-- finally went to get someone to assist. They too appeared incredulous that the car would not start and immediately asked if I had been having any trouble with starting before bringing it in. They tried to start it and it wouldn't start . Then they jump started it. As i was driving away I noticed that all of the cabin lights were on and assume that is what drained the battery. More

This was a pleasant and easy buying experience. We paid a fair price, and we got an excellent, safe car. Staff were friendly and professional. fair price, and we got an excellent, safe car. Staff were friendly and professional. More

Joey is friendly and helpful. He understood our needs and helped us get a better price. In fact, I also went to Brown Toyota to test drive 2013 Camry. I felt much better with Joey in Brown Honda. helped us get a better price. In fact, I also went to Brown Toyota to test drive 2013 Camry. I felt much better with Joey in Brown Honda. More