Flow Honda of Charlottesville

Great buying experience We were shopping for a 2017 CR-V as long time Honda vehicle owners in two states, we know their safety and reliability. This was our 3rd dealership in We were shopping for a 2017 CR-V as long time Honda vehicle owners in two states, we know their safety and reliability. This was our 3rd dealership in our shopping experience looking for the best price and service. Kim the salesperson was professional and made the experience a pleasure as shopping for cars is akin to root canal. Mike the sales manager also spent quality time with us to make sure we were happy. Needless to say we are proud new owners of a 2017 CR-V and recommend you stop at Browns one more time to make the deal. More

Avoid service center at all cost Unfortunately, we were forced to take our Honda Pilot into this pathetic excuse for a service center to have a recall repair performed on the passenge Unfortunately, we were forced to take our Honda Pilot into this pathetic excuse for a service center to have a recall repair performed on the passenger airbag. Their technicians damaged the dash panels by forcing a tool between the seams to pry open the compartments so they could access the airbag. They also did not reinstall the dash panels or the radio deck display trim panels correctly, leaving us with gouge marks and uneven dash lines. The service manager denied any wrongdoing basically before I could even deliver details about the damages, as I mistakenly said "driver's side" panels. She was combative during the entire conversation and then did not respond to my email with photos of the damage. I contacted Honda of America and filed a complaint. They assigned me a case manager who immediately went to bat for me, the customer. The next day, the service manager from Brown Honda called to tell me they would replace the damaged panels. Essentially, HOA's case manager forced Brown Honda's hand to make it right. Honda of America stands by their customers. However, Brown Honda of Charlottesville apparently does not. More

Excellent Nice and Friendly atmosphere and the service was great. Clean facility, helpful, smiley faces, and a overall wonderful experience. Brown Honda is the Nice and Friendly atmosphere and the service was great. Clean facility, helpful, smiley faces, and a overall wonderful experience. Brown Honda is the place to be. More

THEY SCAM YOU BEWARE all of these reviews emphasize how great they are for purchasing cars... That may be true, but brown Honda is notorious for scamming you for all you'r all of these reviews emphasize how great they are for purchasing cars... That may be true, but brown Honda is notorious for scamming you for all you're worth on service. My battery was dead but my car was fine and somehow half of the stuff under my hood was "corroded" after I left it with them. They are known by dealers across the country as being huge scammers... DO NOT BUY OR SERVICE YOUR CAR AT THIS DEALER. More

should be illegal I was having problems with the car idling properly . I was surprised when they called me and told me the car needed a new timing belt after all i did I was having problems with the car idling properly . I was surprised when they called me and told me the car needed a new timing belt after all i did drive it there. More

Best Automobile Purchase Experience Ever We asked Honda Pilot owner friends to refer us to a dealer, and we were steered - with strong recommendations - to Brown Honda in general and Steve Yo We asked Honda Pilot owner friends to refer us to a dealer, and we were steered - with strong recommendations - to Brown Honda in general and Steve Young, in particular. We were not disappointed in either one. Steve expertly assessed our needs and led us through the process of selecting what we thought we wanted. Test drives, information about a couple of models, and several sit-downs where we discussed alternatives all went toward helping us find exactly what we wanted. Pricing was a friendly, non-confrontive process, as was the trade-in of an older car. We now are proud new Pilot EXL owners and feeling good about it! Shane in the business office was very professional, informative and flexible. We were not his easiest customers, but he was an excellent adjunct to Steve, they made an awesome team! Thank you, Steve and Shane, for ushering us through a painless process to the happy ending. And thank you, Brown Honda, for a refreshingly updated view to matching selling with buyers' needs. The philosophy works! More

Excellent Purchase Experience We purchased our new 2014 Honda CR-V from Brown's Honda after receiving Internet pricing information from Robert Fones. We took a test drive with Terr We purchased our new 2014 Honda CR-V from Brown's Honda after receiving Internet pricing information from Robert Fones. We took a test drive with Terry Gibbons and decided on the spot to purchase. The price was as quoted and Brown's just happened to be having a sale on accessories, so we were able to pick up some items at a discount. Their finance person, Shane, was pleasant and we appreciated his no-pressure style and his knowledge of extended warranty options. We highly recommend purchasing from this dealership. Our only regret is that we didn't know about Brown's Honda sooner! More

I had never purchased a Honda before, so I had a ton of questions. Mike was incredibly knowledgable and helped me pick the CR-V that was perfect for me and my family. He showed me all of the available fe questions. Mike was incredibly knowledgable and helped me pick the CR-V that was perfect for me and my family. He showed me all of the available features. Once we decided on the one we wanted, Mike went over all of the features and sat in the car with me to walk me through setting up blue tooth, programming stations, etc. so that everything was all set when I left the dealership. Overall, it was a great experience. I would highly recommend Mike and Brown Honda! More

I visited the dealership at least 3 times over the past year while contemplating the purchase of a new car. I finally made the decision to purchase after receiving an excellent internet quote from Robert year while contemplating the purchase of a new car. I finally made the decision to purchase after receiving an excellent internet quote from Robert Fones. I worked with sales representative Mike Shields who was very informative, efficient and professional. He definitely made the whole process worthwhile. Jason Rosales in the Finance Dept. was wonderful to work with and understood my financial situation and helped me to work out a reasonable financial plan that was within my budget. It was a great display of team work and I recommend this dealership to others! More

We took our car in for grinding breaks. Two times we were told it was after market breaks. It wasn't! Our rotors were destroyed. told it was after market breaks. It wasn't! Our rotors were destroyed. More