Flow Honda of Charlottesville

during ownership change it appears I was not told what to do I returned the 2014 civic early [leased] and purchased 2017 acord. the plates were changed to the 2017. then late in 2017 I was billed by honda fina I returned the 2014 civic early [leased] and purchased 2017 acord. the plates were changed to the 2017. then late in 2017 I was billed by honda finance for the second half of 2017 personal property taxes. I was also billed for part of 2018 for the 2014 civic!! honda finance said someone must advise albermarle tax dept of the 7/17 date l returned the civce in order to get my "LATE TAX;payments refunded. I attempted to talk to the business manager at Umansky in order to get some order to this confusing issue. He walked away from me mumbling something he cant do anything for me!!! I am still pondering how to get my incorrectly paid tax??? money back More

Umansky hooked us up Harris at Honda Umansky really helped us get into the Honda Pilot we wanted quickly and at the right price. Ours was a tricky one to find because of t Harris at Honda Umansky really helped us get into the Honda Pilot we wanted quickly and at the right price. Ours was a tricky one to find because of the color and specs. Harris was able to find us the exact configuration we wanted and had it delivered within 24 hours. More

Awesome experience!! Harris was knowledgeable and patient with me as a first time new Car buyer! He helped to educate me about the process during the time I spent with him Harris was knowledgeable and patient with me as a first time new Car buyer! He helped to educate me about the process during the time I spent with him. Thank you for making the experience a positive one. I love my new car!! More

Great Buying experience We had an absolutely painless experience in purchasing our new Honda HRV. I walked into the dealership not really knowing what I wanted, but knew what We had an absolutely painless experience in purchasing our new Honda HRV. I walked into the dealership not really knowing what I wanted, but knew what I didn't want. Harris D. came to my rescue by suggesting the ideal car for my needs. The Honda HRV! Who know I could love this car? Harris patiently explained all the features and we never felt rushed or pressured. He was a pleasure to work with and I expect the same from the service department in the future. More

Very nice salesperson We just got a new Honda Civic from Umansky Honda( used to be Brown’s Honda) and the salesperson Harris Durrani was extremely helpful. I went in there We just got a new Honda Civic from Umansky Honda( used to be Brown’s Honda) and the salesperson Harris Durrani was extremely helpful. I went in there several times before reaching a decision and Harris was very patient about explaining the various options to me and helping me narrow down choices. After the sales he carefully went through the settings of the new car with us which was very useful. Thank you Harris. More

All Around Great Experience! Highly Recommend! Our experience with Umansky Honda was excellent. Harris in sales, GM Russ and Brandon in finance were knowledgeable, attentive, and took great care of Our experience with Umansky Honda was excellent. Harris in sales, GM Russ and Brandon in finance were knowledgeable, attentive, and took great care of us. More

Customer service is lacking Took my 2017 to get the oil changed for the first time. When you walk into the service center they are extremely rude not very welcoming. I stood the Took my 2017 to get the oil changed for the first time. When you walk into the service center they are extremely rude not very welcoming. I stood there like a deer in headlights not knowing what to do. I was eventually waited on only to be told that they were running an hour to hour and half behind due to being down a mechanic. Ok no problem. As I'm sitting in the waiting room watching them come and get people to inform them that their vehicles are done. I'm sitting watching tv and my phone rings, its the cashier calling to tell me my car is ready! I go check out and immediately notice a grease stain on my driver's side door! Then upon further inspection they had put greasy fingerprints on my visor!! When I took it back to show them what they did all I got was from the shop manger is " I keep telling those guys to wear gloves". So clearly they dont care how they treat your car. More

Cheating and rob you I would give them minus star if I could. They cheat all the time. They damage your car and force you to repair. Do not trust them !!! Do not let the I would give them minus star if I could. They cheat all the time. They damage your car and force you to repair. Do not trust them !!! Do not let them rob you!!!!A couple of months ago, I just came in for oil change, but they forced me to do more unnecessary services and end up charging me $400 plus. Today I came in for state inspection, they cheated and forced me to fix drive belt for $200 and water pump for another $745. 5 days later i took my car to another dealership and nothing need to be fixed. The service supervisor even threaten me that he will called the police if i did not fix my car. What a scam!!!stay away from Umansky Honda, located at 960 Hilton Heights Rd, Charlottesville, VA 22901 More

Decent service, but overpriced The service was okay, but after a little research, found that they had charged me nearly double for the work I had done. Shame on me for not doing my The service was okay, but after a little research, found that they had charged me nearly double for the work I had done. Shame on me for not doing my research ahead of time. Unless you have no other options or don't feel like finding better options to save yourself money, avoid service here. More

Outstanding personal and technical service. Both David Sloan and Billie Huckstep provided their outstanding personal service. The car inspection and reset of radio/clock were accomplished by the Both David Sloan and Billie Huckstep provided their outstanding personal service. The car inspection and reset of radio/clock were accomplished by the automotive technicians quickly and professionally. I hold the staff of Brown Honda in high regard and will definitely continue to take advantage of the fine service provided for many years. More