Flow Honda of Charlottesville

I've been a happy and satisfied customer for 25 years due primarily to service manager, David Sloan! I trust him with my vehicle implicitly, because he treats it like it was his own. primarily to service manager, David Sloan! I trust him with my vehicle implicitly, because he treats it like it was his own. More

Steve Young was wonderful. He was most helpful in explaining my options in choosing a model while still remaining low pressure. He took a very long (and patient) time showing the numerous features of explaining my options in choosing a model while still remaining low pressure. He took a very long (and patient) time showing the numerous features of my new car. If this is indicative of the service I can expect here, I anticipate a long happy relationship at Umansky. More

Two days were wasted thanks to Umansky Honda. In their rudeness and lack of basic training in customer service, they vowed never to do business with the company again. I booked Umansky online for a tire rudeness and lack of basic training in customer service, they vowed never to do business with the company again. I booked Umansky online for a tire change and left it two days ago, but only two hours later I said I had no tires in stock and asked him to come back the next day. The next day I went back to Umansky Honda and left the car, and three hours later, the news I received was as follows. Now the wrong tire came and I had to wait for another day. I was so angry that I told the staff that I wanted to talk to the manager. I got a call from the manager. But they're just going to give me a rental car for the day they wait without considering my two-day-long wasted time. The problem is that they wasted my precious time and caused inconvenience to customers because they couldn't handle things properly, only to hear the absurd response that they didn't do it on purpose. To be able to operate with just this level of service is to look down on customers and will be of no help to customers using this company. More

My wait time for an oil change was minimal and the staff were pleasant and didn't push me to do other services. I will continue to use there services. were pleasant and didn't push me to do other services. I will continue to use there services. More

Superior leadership and product knowledge (Kim Cross), a true asset to the entire operation. Professional mannerisms and kind words that provided a wise purchase event. true asset to the entire operation. Professional mannerisms and kind words that provided a wise purchase event. More

I had an outstanding experience with Michael Barbour in the sales department when buying my used car! He was willing to come in on his day off for my second look at the cars and was a no pressure salesman the sales department when buying my used car! He was willing to come in on his day off for my second look at the cars and was a no pressure salesman which I really appreciated! He also arranged to have some touch up paint done for me and had everything ready for me as promised. Highly recommend both him and this dealership. More

Coming from out of town, I appreciated the ability to get and an appointment when I wanted it. On arrival, I found that I could wait in an almost empty waiting room with one other person. After a reasonabl and an appointment when I wanted it. On arrival, I found that I could wait in an almost empty waiting room with one other person. After a reasonable time period Frank came in to advise me that the Service was almost complete and only my air filter needed replacement. He returned a short time later to inform me my car was ready. Before leaving Frank did advise of a possible future problem with my tires. (I liked the heads up) More

I have a positive experience. My car needs new valve spurge and battery. The employees were polite, efficient, and practiced social distancing/wore masks. Dave did a good job of updating me about my car spurge and battery. The employees were polite, efficient, and practiced social distancing/wore masks. Dave did a good job of updating me about my car. More

Excellent service. They needed to check my air filters and could have replaced them (and charged me) without checking but they went out of their way to check them first - and to show them to me (then were and could have replaced them (and charged me) without checking but they went out of their way to check them first - and to show them to me (then were very dirty indeed); so I felt they were doing all that was needed - and not too much. Service was quick and excellent. Thank you. More

My battery was dying and they provided a new one for me to purchase. Total time was @30 minutes on what seemed to be a very busy day. to purchase. Total time was @30 minutes on what seemed to be a very busy day. More