Flow Honda in Winston-Salem

Service department is horrible since Andrew left. I bought tires and was lied to about everything. This is the most greedy service department in Winston Salem. Get some real help to work in the servi I bought tires and was lied to about everything. This is the most greedy service department in Winston Salem. Get some real help to work in the service department. More

Korban was AWESOME! !!!!helped us get our new 2023 civic sport had the paperwork done fast made it simple and an easy experience. Had the xar gased up cleaned and even d !!!!helped us get our new 2023 civic sport had the paperwork done fast made it simple and an easy experience. Had the xar gased up cleaned and even delivered to me. You can't beat that!!! Korban was AWESOME!!!!! So happy 😊 thank you Korban!!! You rock!!!! More

Purchased a 2022 Honda Civic as an out of state buyer in September. The process started out great, they were upfront with pricing and availability. When I returned home, I realized that I did not have a fro September. The process started out great, they were upfront with pricing and availability. When I returned home, I realized that I did not have a front plate bracket. I reached out to Flow and they said it may take some time to get but they would mail a front plate bracket to me. I received the front plate bracket sooner than expected only to realize there was no hardware to attach the bracket or the license plate. I reached out to Flow regarding the missing hardware. Flow said that it would take some time to get the hardware but I could go to a local Honda dealer and ask them to provide me with the hardware. I kindly declined going to a local dealer to ask them to provide the hardware and asked Flow to send the hardware to me, which they did. Fast forward and my temporary tag is now expired. I reached out to Flow to inquire about the status of my permanent tags. I was advised that there had been a delay with Beacon but the tags have been mailed and I should receive them soon. When I expressed my concern about the temporary tag being expired and not being able to drive the car legally, they said that if I received a ticket they would reimburse me. What a nice gesture?!…who wants to deal with that inconvenience. It would have been nice if someone had reached out to me to tell me there had been a delay with Beacon and I may not receive my permanent license plates prior to the expiration of the temp tag. When I purchased the car I had the expectation of managing the registration and tags myself since I was an out of state buyer but Flow told me they could manage it. If I had done it myself, I would have my permanent tags. I definitely DO NOT RECOMMEND Flow Honda, if you will be an out of state buyer. More

Where do I start. This place caught my car on fire and didn't tell me. Had my car for 30 days with no communication. Asked for a loaner they claim they didn't have one This place caught my car on fire and didn't tell me. Had my car for 30 days with no communication. Asked for a loaner they claim they didn't have one. And they will put me on the list to get one and NEVER got a call back. They called me to pick up my car, car still not fixed. Leaking oil still, when I turn the wheel it is rubbing up against something and everyone is avoiding my calls. No call backs like as promised and they probably told them not to answer any of my calls. I have NEVER had problems with them, but they are the WORSE dealership to deal with when wanting work done to your vehicle. More

Korban was a great sales representative who responded to our questions no matter how often we contacted him. I would definitely recommend him to others. our questions no matter how often we contacted him. I would definitely recommend him to others. More

I have worked with Flow Honda Service for years and have always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutr always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutral and shutting down while at a stop sign or intersection. They serviced the car and said it needed system updates and now it was fine. However, the problem continued and after researching it seems this is a known issue with the auto shutdown when stopped. I called Honda back and asked for them to keep the car until they could duplicate the issue and resolve, but since this is a factory problem I need a loaner vehicle. They suggested I rent a car as they didn't currently have a loaner - even though this is a Honda issue. I requested to speak to the service manager and was assured that Jason would call me by end of business. When I hadn't heard from Jason by 6pm I called again and was told he was with a customer but would call before leaving. Nothing. I was in work meetings the next morning, so my husband called and left another message. Now 5 business days later, still nothing. Very disappointing Jason. We have contacted another local dealership and they were aware of the issue and resolution, worked me into the schedule and had my car repaired within a few hours. I have purchased 3 Hondas in the last several years - all from other dealerships as Flow didn't negotiate. I was still happy to have my cars serviced there; however, after this experience and complete lack of customer service I will no longer be a customer of Flow Honda. More

We were able to reserve the car to test drive since we were out of town. were out of town. More

Matt Swipe helped us lease a 2023 HR- V. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. More