Flow Cadillac of Wilmington

Poor mechanic service and terrible customer service. Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. J Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. Jason Hampton was service guy always seems to be on vacation. If you have Cadillac Problems you should find another dealer I will. More

I purchased a Toyota Highlander on line from Rippy Cadillac. Being from New York this was something very unusual. However, the more I dealt with Ben the more comfortable I became. Ben answered all my Cadillac. Being from New York this was something very unusual. However, the more I dealt with Ben the more comfortable I became. Ben answered all my questions and if he didn’t have the immediate answer he took the time to get me the information. Ben was friendly, knowledgeable and efficient. The transaction was completed without a hitch. The vehicle was as described and do not disappoint me in any way! Thanks Ben More

Ben was extremely helpful from beginning to end of our purchase. Very friendly and took care of our needs while having to take care of another customer purchase. Very friendly and took care of our needs while having to take care of another customer More

It was an amazing ordeal fast and friendly service I was there on vacation and stopped by and found what I was looking for didn't go to by but the chance to get a good deal was there and I took it so glad I there on vacation and stopped by and found what I was looking for didn't go to by but the chance to get a good deal was there and I took it so glad I did! I love my dream car!!! had a great visit with Doug very friendly and accommodating I am very pleased with my purchase Doug is very professional and extremely kind made the 3 hour trip worth it!! More

My wife and I had a great visit at Tippy Cadillac our Salesman Doug was outstanding helped is out in everyway we were very pleased Salesman Doug was outstanding helped is out in everyway we were very pleased More

My experience with Doug was amazing. He was extremely professional and a pleasure to work with. Two things that I did not like was the lack of knowledge for out of state buyers. My state requires a vehic professional and a pleasure to work with. Two things that I did not like was the lack of knowledge for out of state buyers. My state requires a vehicle to have two license plates, which is not required in North Carolina. So I had to pay out of pocket to have a front license bracket installed. The second thing was the unprofessionalism of Sheca Furlow. She is unresponsive, do not return emails. Customers pay dealer fees, which is already stupid. Why are customers paying the dealership to do tasks they were already hired to do? But in these dealership fees, it should cover handing the required paperwork for my vehicle transfer and registration. Sheca sent me an incomprehensible voice-mail message. I called her back to see what she needed. She said she could not complete the transfer until I had the vehicle inspected in my state. I immediately drove 2 hours back home to have the vehicle inspected and sent her a copy of the paperwork and ask for confirmation she recieved the email. No response. I emaoled her again asking if she received the paperwork and if she needed anything else. She said she sent the package overnight to my DMV. It has been over a week and I have yet to receive my vehicle registration. I email her again to inquire on the status, and what do you guess no response. It is her job to ensure that all paperwork is handled smoothly, not mines. This is why cusomers pay dealership fees correct? As much as I need to contact her, only to receive no response, at this point she owes me money back from the dealer fee paid. Unprofessional and 1 star at best. I would recommend this dealership if you live in North Carolina. If you live in another State and need to transfer your vehicle and deal with Sheca I would never recommend this dealer. More

I recently bought a 2018 Cadillac XT5 from Rippy Cadillac. Ben Howell was my sales consultant and was absolutely wonderful throughout the entire process, as was the entire staff at Rippy Cadillac. Cadillac. Ben Howell was my sales consultant and was absolutely wonderful throughout the entire process, as was the entire staff at Rippy Cadillac. I truly appreciated their expertise, friendliness and attention to detail. I highly recommend the entire team to handle anyone's needs with regards to purchasing a vehicle. . More

From the time we called to ask about a car until we left there, the sales staff and management were very friendly and accommodating. Ben Howell, our salesperson, was personable and went over and beyond for there, the sales staff and management were very friendly and accommodating. Ben Howell, our salesperson, was personable and went over and beyond for us. It was a wonderful experience. More

I knew exactly what SUV I wanted and I did all of my shopping online because of the lovely COVID. Out of everyone I sent inquiries to, Ben was on top of his game and provided a quote within minutes. shopping online because of the lovely COVID. Out of everyone I sent inquiries to, Ben was on top of his game and provided a quote within minutes. I wasn’t ready when I first contacted them because I was waiting on my insurance since my car was stolen. They kept in touch via email without driving me nuts like the others. The best and easiest car buying experience in my 50 years. I live in Charlotte and they even met me 1/2 way at Enterprise return my rental car. Thank you! More

Painless purchase experience that exceeded our expectations! My wife and I recently bought a certified pre-owned vehicle from Rippy Cadillac and were treated with the most professional and respectful attention e My wife and I recently bought a certified pre-owned vehicle from Rippy Cadillac and were treated with the most professional and respectful attention ever experienced at a dealership. I generally enter into a negotiating car buying process with much skepticism and it usually ends on a less than positive note. This time was very different. The whole experience was very positive and our expectations were more than met. We were extremely pleased with the buying experience and the quality of the purchased vehicle. Thank you Rippy!! More