Florida Fine Cars Miami - Service Center

Customer service #1 I shopped for 2 yrs for this unique car. Found it at Florida Fine cars visited the dealership a couple times trying to make a deal better than what I shopped for 2 yrs for this unique car. Found it at Florida Fine cars visited the dealership a couple times trying to make a deal better than what was listed on web site, waited till car price was reduced. Went back in dealt with Marcial he was awesome the customer service he provided was top notch. His sales manager Mikey also 1st class. We purchased on a Sunday and the service shop was closed, Sales manager called on Monday to have appointment set to bring car in for few issues we noted in test drive. Christina in service was so helpful. After having the car now going unto week 2 We are very happy with the customer service and professionalism we received from the above mentioned associates at Florida fine cars. More

Reel you in They were prompt to call when I was looking for a car but the day we bought it the shocks had an issue. Manager would not return calls. Unreasonable. They were prompt to call when I was looking for a car but the day we bought it the shocks had an issue. Manager would not return calls. Unreasonable. We still don't have title and paid cash that night. They feel you on and cut the line. Do not buy from them! It took 4 hours to get the paperwork and we had no financing. Ridiculous. Javier the manager sat around and did not help the sales people at all. More

Great Experience I brought my car here at Florida Fine Cars, the dealership is spotless full of friendly professional helpful car salesman. After purchasing my car it I brought my car here at Florida Fine Cars, the dealership is spotless full of friendly professional helpful car salesman. After purchasing my car it was cleaned and delivered to me at my home. Perfect condition, runs smooth, works perfect. I wont lie I had one minor issues such as the horn stop working but no worries, Frank Diaz , Jorge Beltre, and the manager resolved this issue stat without delay whatsoever, perfect car, I love it! Thank You Florida Fine Cars!!! More

Best Service Advisor Ever!!! Kevin was not only professional but very persistent with keeping me up to date with the status of my car service. He ordered the parts needed to repai Kevin was not only professional but very persistent with keeping me up to date with the status of my car service. He ordered the parts needed to repair my vehicle which arrived the very next day! Very professional, he treated me with care and showed that Florida Fine Cars Customers matter. With my 3rd vehicle purchase and second service I am very satisfied and happy to be a customers. Cudos to Mr. McCoy!!!! More

Customer Service was Fanatasic!!!!!!!!!!!!!!!!! Today I went to get my car wash at Florida Fine Cars and Franky Diaz Service Agent was a livesaver he knows what the customers needs and their quality Today I went to get my car wash at Florida Fine Cars and Franky Diaz Service Agent was a livesaver he knows what the customers needs and their quality services. He is the real deal. If anyone who is looking for a car, car wash, and tune-up Franky is your guy. you won't regret it. Thank me later!!!!!!!!!!!!!!!!! More

The service was excellent! Frank Diaz was very helpful, friendly and knowledgeable about the car. I definitely will recommend to my friends and my family to service there cars Frank Diaz was very helpful, friendly and knowledgeable about the car. I definitely will recommend to my friends and my family to service there cars at Florida Fine Auto . I'm very happy with the customer service. In fact I wouldn't never take my car any where else. Thank you for excellent customer service Your satisfied customer, Jorge Bello Rodriguez More

When out of his way to help me out ! Casually when in one morning to get my detailed done on my car, explained him about a small issue that my car had and i told them if he was able to fi Casually when in one morning to get my detailed done on my car, explained him about a small issue that my car had and i told them if he was able to fix it, please do so. I was not expecting it to get done, as the service area is always on high demand, however he came in clutch and fixed the small issue my car had at no extra cost. Overall pleased with his professional interpersonal skills and did not sugar coat anything he just plain delivered what he promised. More

Bad service. Ok I did a review when I got the car. Everything was great, until the car start giving problems and the service center estar giving problems. Even cre Ok I did a review when I got the car. Everything was great, until the car start giving problems and the service center estar giving problems. Even creat problems on the car that had it to be fix and then again. The car didn't even have 30 days out of the dealer and I was even charge the first time they "fixed it" the last time I took it in I have to get mad and make complaints big complaints so someone in this places do the job. (It is sad when you have a good client but because of bad customer service a client has to be impolite to get attention it is indeed sad ) but if I hadn't I would be getting charge I DON'T know how much for nothing. 1. This car dealer has good prices. That is true! and they will help you get the car you want. 2. As soon you sign the paper n get approved by the bank and give them I great review on this website (which they ask for it) They forgot about you. 3. They have no respect for women. I felt like an ignorant just because I don't know about cars. Even the common things everybody knows and I knew I was told and explain the wrong way just to them do whatever and over charge me. This was at the service area. They try but they try wrong. I was a good client I make my first month payment before due day, I told them how happy I was with the car. Give them excellent review at the moment I bought it... This wasn't supposed to be like this. Had the car there for 2 days they didnt even give me a car to go to work, they promes call to let me know about the car for the next day and didn't. I miss time at work. Yet they really didn't care at all. After phone calls and an email with no answer. Until today after waiting 20 min on the phone for Alexis, he told me he didnt get the email or phone calls. Then when I told him I was waiting for the phone call he told me he never promes call... (which he did because I told him twice I need it the car before 3 because work...) again when I got really mad he told me he just got the email. An email that was send a day ago... Really disappointed. If you come to this place you have been aware. Just check out the reviews on yelp! More

Honest and Friendly, great experience!! I was recommended to Florida Fine Cars Service Dept. after a not so good experience elsewhere. I was told I needed close to $900 worth of work done o I was recommended to Florida Fine Cars Service Dept. after a not so good experience elsewhere. I was told I needed close to $900 worth of work done on my car. So upset, I took my friends recommendation and went to Florida Fine Cars. There I was assured that my car indeed did NOT need any of the work the "other place" said I needed and walked away with only a $16.55 bill for a small part needed. I was so impressed with the honesty of the gentlemen I dealt with. They checked over my car and assured me my safety and let me know what was actually needed. They set great expectations for me for the future also, so when I come back to Florida Fine Cars in Miami for my next service, I know exactly what to expect regarding issues that could/may arise. I have already told about 5 friends of the courteous/honest service I received and highly recommended Florida Fine Cars Service and will be to everyone I know!! They truly made my day!! More

Tires changed I had a great experience. The workers were friendly. I enjoyed the customer service. Mr. Kevin McCoy was a great advisor. The entire Staff was great. I had a great experience. The workers were friendly. I enjoyed the customer service. Mr. Kevin McCoy was a great advisor. The entire Staff was great. More