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Flood Mazda - Service Center

Wakefield, RI

4.8
874 Reviews

874 Reviews of Flood Mazda - Service Center

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October 03, 2018

Fantastic Team Accommodating team provides excellent service in a timely manner. I appreciate help with little things that need attention and employee's commitment t More

by MELODY.DRNACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The wonderful gentleman who was working 10/2 at 5:30 p.m. is awesome!!, Alyssa Hagerty
October 02, 2018

Tire pressure light came on I was happy to get an appointment right away.The technician was very helpful explaining why the light came in. It appears it could happen again due to More

by KTZMET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
October 01, 2018

Nice people and comfortable wait. Thank you for your delicious coffee, and service. I wish that you would've cleaned the inside of my car, like we talked about, especilly the windo More

by JR.ENERGYINMOTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
October 01, 2018

Flood Mazda Appt. I was pleased with the check-up for my car at 70,000. I was given the sheets to read, to see what was checked. Always pleased with car clean-up, washi More

by Mamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
October 01, 2018

Friendly Staff, informative & helpful Great staff, listened to my questions I had and they explained by having me do the task so I would know what to do. They also called me Barbara and n More

by BAHMALACHOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
September 27, 2018

Service rear brakes Great job, done rapidly. From Alyssa @ the front, to the crew that completes all of the work in the back. Thank You! I wish that Mazda would have lon More

by KRISPY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
September 26, 2018

Great service I have traveled to Flood Mazda in Wakefield to have all of my vehicle's oil changed and other service needs. The only time I did not was when I was aw More

by MCAME15RON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Furtado, Alyssa Hagerty
September 25, 2018

5,000/6,000-mile service It was for routine service--oil change, tire rotations, etc. The work was done quickly and efficiently. I waited in the waiting room while my care w More

by JTACKACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hagerty
September 25, 2018

Apple CarPlay installed Hey, they offered me apple CarPlay with a free install so took it and now it is working fine. Used apple maps today and worked great. More

by TOMHOGAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Barry, Alyssa Hagerty
September 25, 2018

Disappointed this time I have had all of my service done there for 2 years and am usually happy with the service dept, and make the trek from Cranston to go there, but this More

by Kdacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Hagerty
Oct 01, 2018 -

Flood Mazda responded

We are sorry to hear about how you felt about your experience while in service at our dealership. I took the time to inform our service manager Bill as well as our service representative Alyssa Hagerty. I asked them to review your situation as well as your perception of how things may have transpired. Given that our service department has a stellar reputation and the representative in question receives nothing but positive surveys praising her work and her excellent customer service skills, I found this review to be out of sync with the countless people who service with us monthly. My understanding of the situation is that Bill reviewed everything thoroughly with Alyssa and then authorized her to give you 50% of what you were charged back as a means of conveying that you are valuable to us as a customer and to communicate that we appreciate your continued patronage. We hope this has helped to resolve the matter at hand as well as made you feel better about how you feel about everything. We look forward to working with you in the future. Please feel free to contact me directly should you have any other concerns or need anything and I will be happy to speak with you personally. Best Regards, Jason J. Guilbault Director of Business Development Flood Mazda