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926 Reviews of Flood Mazda - Service Center
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January 21, 2019
Flood Mazda Service As always, outstanding customer service from Alyssa and Steven. Could not have gone any better!! I look forward to the newly renovated building and c As always, outstanding customer service from Alyssa and Steven. Could not have gone any better!! I look forward to the newly renovated building and conducting business at Flood on a regular basis, which is to say regular service only because everyone knows Mazda’s are the most reliable cars in the world More
by Cadrian Wilks
Verified Customer
January 18, 2019
Battery problems. The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not the service department's fault) and I had to call for updates three times over the day and a half period instead of the service department proactively keeping me informed. More
by RONJOHANNA
January 15, 2019
Great experience from purchase to service I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteou I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteous, friendly, and professional staff. This has all continued with the employees in the service department. Any concerns that I've had with my vehicle were addressed promptly, thoroughly, and without question. It has been a pleasure dealing with the folks at Flood and I would gladly reccomend them for anyone considering purchasing a new or used vehicle. More
by NPU1124
January 15, 2019
Always satisfied with service and service time Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell, too! More
by MESCOBAR220
January 14, 2019
Good service - friendly people - good price Brought car in for oil change and "the works" - in at 9:00, the time of my scheduled appointment - car was ready at 11:30. Brought car in for oil change and "the works" - in at 9:00, the time of my scheduled appointment - car was ready at 11:30. More
by dewey4
Employees Worked With
Alyssa Hagerty
January 14, 2019
Easy and quick. Flood made my first oil change easy and free! Had a hot fresh coffee and watched tv while a waited. Great group of friendly people. Flood made my first oil change easy and free! Had a hot fresh coffee and watched tv while a waited. Great group of friendly people. More
by Chris p.
Employees Worked With
Alyssa Hagerty, Zach Albanese
January 14, 2019
oil change and tire rotation as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was washed as well!! More
by DCMSOX2004
January 11, 2019
Average I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of the service. I specifically asked for a car wash and stated that I was not worried about the cold weather(37 degrees) because the vehicle is garaged. I left the vehicle and asked if it would be ready at lunch time and was told yes. At 11:00 I received a call and was told me vehicle had been serviced and was ready to be picked up. I was given a few recommendations for future service which was good to know. I arrived to pick the vehicle up at 1:00pm. The vehicle was pulled around front and not washed. I was told that it wasn’t washed because of the cold weather. Due to the fact that “washing the car” always seems to be an issue here. Whether I arrive after being told the vehicle was ready and then they start to wash it when I get there or the vehicle was just finished being washed and not dryed. Normally I wouldn’t mind waiting but I always tell them at drop off that I’m picking up on my lunch break and I’m limited on time. Frustration set in as I left the service department and saw two other vehicles that had been serviced with puddles of water under them. Clearly had just been washed. Anyway, besides the car wash frustration the service is fine. More
by mnlmastin
Employees Worked With
January 09, 2019
Customers are number 1 for Flood Mazda! The entire team at Flood Mazda are friendly, knowledgeable, willing to help with any question and keep you in the loop on progress they are making. W The entire team at Flood Mazda are friendly, knowledgeable, willing to help with any question and keep you in the loop on progress they are making. Whether they reach out to tell you they are still on the hunt for the exact car you asked for with all the specifications, or reaching out to let you know a time for your car to be ready, they are informative and helpful. I have purchased many cars in my life, and this dealership was by far the nicest experience! Not pushy, Not evasive. They are honestly working to help you get the car you want. More
by MFCBEACH
Employees Worked With
Alyssa Hagerty
January 09, 2019
Air bag inflator recall Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less ti Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less time than quoted. Did an interior and exterior inspection as a courtesy. Would reccomend this dealership to anyone. More
by RMSULL58
Employees Worked With
