Flood Mazda - Service Center

Top notch service Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly ca Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly call you to update you and make sure you understand everything. More

wonderful people to deal with Very efficient, thorough in their explanation of things. I feel confident that everything has been taken care of with maintenance and the car always l Very efficient, thorough in their explanation of things. I feel confident that everything has been taken care of with maintenance and the car always looks better than when I came in with it ! More

Awesome service Great service and always friendly and timely with the wait Car is always washed and clean when received back from service! Any details with ser Great service and always friendly and timely with the wait Car is always washed and clean when received back from service! Any details with service are fully explained too. More

CX9 Signature 15K Service I requested an appointment for a 15K mile Service check on extremely short notice, on New Year's Eve no less, and Flood Mazda immediately responded to I requested an appointment for a 15K mile Service check on extremely short notice, on New Year's Eve no less, and Flood Mazda immediately responded to and accommodated my request. Not only was my vehicle's service handled efficiently and professionally but the staff went above and beyond in meeting my expectations. Any and all interactions with the Service Department were courteous and professional!!! Alyssa was FANTASTIC!!!! More

Service appt . Waited 3 hrs for completion .Customers who came hour after me were finished first . When vehicle was brought to me they had neglected to vacuum. W Waited 3 hrs for completion .Customers who came hour after me were finished first . When vehicle was brought to me they had neglected to vacuum. Went to Russell to voice my concerns , he acted swiftly and was very apologetic . More

disappointed 2 hours for a scheduled oil change!! they used to vaccum your car and no longer do that, not sure what has changed but I was very disappointed 2 hours for a scheduled oil change!! they used to vaccum your car and no longer do that, not sure what has changed but I was very disappointed More

Good and friendly service I got basic oil change and tire rotation service. The service person asked whether I had any other concerns and was attentive to my needs, I got basic oil change and tire rotation service. The service person asked whether I had any other concerns and was attentive to my needs, More

Install Appl CarPlay/Android Auto: Friendly, professional Steve was very easy to work with and very professional. As far as I can tell, they did an excellent job installing the new USB terminals & software fo Steve was very easy to work with and very professional. As far as I can tell, they did an excellent job installing the new USB terminals & software for Apple Car Play/Android Auto. It was easy to make an appointment and to pick the car up. Also, because I was laying up the Miata for winter, I had to juggle cars, and there were no issues with me leaving cars there while I took the MX5 to its winter home. Only 4/5 stars for a few reasons. #1, I'm angry with Mazda for making it so expensive ($400) to retrofit a 2017 car with something it should included as standard equipment, as most other manufacturers did at the time. This is by far my biggest gripe. #2, It turns out that this setup is very sensitive to the quality of the USB cable used to connect the smart phone. I brought my own cable, but had to drive back to the dealership when I couldn't get Android Auto to work. Jason was very, very helpful diagnosing the problem as my USB cable. It seems to me that for a $400 installation of something that should have been included in the first place, Mazda and/or the dealership ought not be so cheap as to not include an 8-inch USB cable. At the very least, the service department should sell them at cost and encourage customers to try their own USB cables before leaving the dealership, so they can purchase a new one if necessary. #3, They knew I was laying up the car for winter. When I brought the car in, I didn't notice that there were leaf stains on it. When they checked it out, they could have noticed and then washed the car. They did, at my request, vacuum the car. But there still were leaves and debris in the frame of the trunk and in the convertible roof area. I had to take the car to a nearby car wash to get it completely ready to store for the winter. #4, the car wasn't quite ready when it was promised. More