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Flood Mazda - Service Center

Wakefield, RI

4.7
775 Reviews
Call Service Center (401) 284-4700

775 Reviews of Flood Mazda - Service Center

Sort by
October 01, 2023

Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 01, 2023

Always confident that they will recommend what is necessary and price fairly. Totally happy with the team at Flood! More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justis Noka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
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Oct 03, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for the 5-Star review and the positive comment about our service department. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 28, 2023

I was very happy with the service I received. The staff was helpful and friendly. The service was completed ahead of schedule. More

by eft122099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
Report | Print
Oct 02, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for taking the time to review our dealership and giving us a 5-Star review. Here at Flood Mazda, we stand by our service in excellence. We are always here and ready to help. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 23, 2023

Friendly courteous and worked in a tlmely fashion . Did what I asked to be done and completed work on time More

by scttnelson654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Report | Print
Sep 25, 2023 -

Flood Mazda responded

Good Morning, Thank you for the positive feedback. We strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad you received that from our service department. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 22, 2023

Been coming here for service for many years. Last few times here have been disappointing. Presently my car has been in for service for 4 days for an inspection and exhaust leak and I still don't More

by HOLBROOKSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Hanson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Flood Mazda responded

Dear Steve, We are sorry you were disappointed with the service you have received. The service we just performed on the Nissan Sentra took so long because we had to wait for the exhaust pipe. If the communication between my adviser Frank was poor, I apologize he is new with us. We strive to make every customer happy and keep them as loyal customer's. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 22, 2023

The service staff is friendly, efficient and finishes the work in the time they promised. More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Flood Mazda responded

Hi Steve, Thank you for taking the time to review our dealership, our goal is 100% customer satisfaction. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again.! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 16, 2023

They called me back with updates which I appreciated. Frank and Steven were kind and great to work with. More

by Samantha.comparone
Recommend Dealer
Yes
Employees Worked With
Frank and Steven
Report | Print
Sep 19, 2023 -

Flood Mazda responded

Good Morning Samantha, Thank you for the 5-Star review! We appreciate your business and value our customers here at Flood Mazda. We stand by our service in excellence. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 16, 2023

Waited 6 weeks for car to be delivered, upon receiving car had temporary plates that expired before receiving permanent plates. More

by TDESLAURIERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Cary
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
September 15, 2023

Good service department. I have been bringing my Miata here for several years. I have never been disappointed. More

by WCMACIEJEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Flood Mazda responded

Good Morning! Thank you for taking the time to review our dealership and express how great our service department is. We truly value our customers and appreciate your business. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
September 15, 2023

Very satisfied with the service and they even washed my car. I’ll definitely go there for service More

by Doloresl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathie Babbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Flood Mazda responded

Dolores, Thank you for taking the time to review our dealership. We appreciate the 5-Star review and value our customers. Sometimes its the little things that make it all worthwhile. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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