Flood Mazda - Service Center

They treat you like royalty! The customer service people are great. They literally teat you like royalty! The work is done right the first time and they keep you informed. The customer service people are great. They literally teat you like royalty! The work is done right the first time and they keep you informed. More

Maintenance Took my Mazda 3 in for scheduled maintenance. Was informed of car issues that needed immediate attention and were completed while I waited. Also given Took my Mazda 3 in for scheduled maintenance. Was informed of car issues that needed immediate attention and were completed while I waited. Also given report of future repairs that will be needed. More

Service appointment problems I made an appointment to have the recall fixed on my Mazda3 at Flood Mazda. I got a text confirming that I have an appointment on that Saturday. I dri I made an appointment to have the recall fixed on my Mazda3 at Flood Mazda. I got a text confirming that I have an appointment on that Saturday. I drive from Newport to my appointment and the service bay is all torn apart and under construction. The nice Salesman told us to give him our email and they will come pick up our car at our house and leave a loaner car for us. Well, that never happened it has been almost a month and Flood Mazda still hasn't contacted me. I still have not fixed my recall and need to find another dealer. Hopefully I won't have to drive too far. I can't believe Flood Mazda let me drive all the way there knowing full well that they won't be able to do the service recall. What a waste of time and gas. Will Kite More

Satisfied I continue to make the long drive from Pawtucket because the other Mazda dealers that are closer tp me do not offer the quality of customer service. I continue to make the long drive from Pawtucket because the other Mazda dealers that are closer tp me do not offer the quality of customer service. More

The best Service Center in Town! I always receive the highest quality of service at Flood Mazda. My entire family now goes there. Alyssa and Steve are exceptional employees and always I always receive the highest quality of service at Flood Mazda. My entire family now goes there. Alyssa and Steve are exceptional employees and always make me feel very welcomed. They always explain everything to me and I really appreciate that. I would not go anywhere else! More

Alyssa is great. I’m happy with the service. It did take a bit long however just to change my oil and do the multi-point. I think it took 1.5-2hrs. Not a big deal and I’m happy with the service. It did take a bit long however just to change my oil and do the multi-point. I think it took 1.5-2hrs. Not a big deal and I like how the car is vacuumed and such. Alyssa is very easy to talk to and pleasant. More

Good car inspection I brought my 2017 MX-5 in for its first RI inspection. Everything went smoothly. My one complaint is that it took more than 100 minutes. I'd suggest: I brought my 2017 MX-5 in for its first RI inspection. Everything went smoothly. My one complaint is that it took more than 100 minutes. I'd suggest: 1. Try to cut this down to no more than 30-45 minutes. 2. When they make the appointment, forewarn customers how long it will take and suggest they may choose to do something else while the inspection is taking place. 3. When they bring the car in, forewarn them again of the time. 4. While they are waiting, update them on the status of the work. Do this perhaps every 30 min. More

Why make an appointment I do love the customer service at Mazda. Steven Furtado & Alyssa are always fantastic. This has nothing to do with Alyssa who took care of me, she is I do love the customer service at Mazda. Steven Furtado & Alyssa are always fantastic. This has nothing to do with Alyssa who took care of me, she is always more than gracious. However, I did make an appt/ for oil change on 7-01-19 for 8:15 am.. My question: What is the point of Making an appointment when I had to wait 2 HOURS. My appt. was for 8:15 am.. I got out EXACTLY at 10:17 AM. I also thought Car wash & vacuum was part of customer service.. I have never received it since I have had oil changed. It is just a perk that would be nice to get when I am there. ( I happened to have day off, so went home and did it myself) I do not have a problem with waiting , but it seemed a bit odd. Still a happy customer Lorana Reposa DeMedeiros More

Scheduled maintenance e Excellent service, friendly atmosphere and awesome employees will definitely return for inspection,services, and parts when needed. Construction movi Excellent service, friendly atmosphere and awesome employees will definitely return for inspection,services, and parts when needed. Construction moving along nicely can’T wait for it to be completed More

Respectful, professional, and enviable!!!Emplo Employees,-- from the maintenance man to the technicians and service personnel--project a respect for time and project an enviable and polite attitude Employees,-- from the maintenance man to the technicians and service personnel--project a respect for time and project an enviable and polite attitude toward each other and customers. More