Flood Mazda - Service Center

Great in person customer service. In person, the customer service was top notch. I was pleasantly surprised with this service, as the gentleman on the phone pushed the recall appointme In person, the customer service was top notch. I was pleasantly surprised with this service, as the gentleman on the phone pushed the recall appointment 2 weeks away, and didn't find it an issue that the car was stalling. Jean was great to work with. More

I am grateful that Steve Furtardo for his work. I had a light repair that would have cost a lot of money to replace, but Steve coordinated with Mazda and they agreed to absorb the cost. I had a light repair that would have cost a lot of money to replace, but Steve coordinated with Mazda and they agreed to absorb the cost. More

Airbag replacement service I kept putting off my airbag recall because I thought the process of bringing my car in for service would be complicated and time consuming. It turned I kept putting off my airbag recall because I thought the process of bringing my car in for service would be complicated and time consuming. It turned out to be significantly easier and more convenient than I imagined. More

GREAT dealership, GREAT service! I purchased my Mazda from Flood last year. My experience has been nothing short of "exceeds expectations"! From ownership to sales to service, this I purchased my Mazda from Flood last year. My experience has been nothing short of "exceeds expectations"! From ownership to sales to service, this is by far the best group of professionals I've ever dealt with in the business. More

people were very friendly and helpful. Made me feel welcome. Everyone made sure I was comfortable while waiting for my car to be serviced. Steve explained the service done on my car. Would highly recommend this Everyone made sure I was comfortable while waiting for my car to be serviced. Steve explained the service done on my car. Would highly recommend this place to family and friends. More

Best service department ever I've had 11 straight years of great service at Flood Mazda, and besides the Mazda 6 I bought new there, I have brought my wife's cars and my daughter' I've had 11 straight years of great service at Flood Mazda, and besides the Mazda 6 I bought new there, I have brought my wife's cars and my daughter's car. Honesty, competence, and friendliness have always been experienced in the service department, along with helpful advice. Alyssa, who recently moved on after many years there, and Steven have been great service managers. This is the only dealership that I have ever trusted enough to stay with beyond a couple of oil changes, and I will continue going there exclusively. More

Overall good services. Follow through lacking. I had a problem and service Was supposed to get back to me about my warranty covering it. I haven’t heard from them for two we Follow through lacking. I had a problem and service Was supposed to get back to me about my warranty covering it. I haven’t heard from them for two weeks. More

couple of concerns Newer employees at the Service desk from last time I was there. No tables in waiting area due to construction. No more $20 coupon for Castrol rebate a Newer employees at the Service desk from last time I was there. No tables in waiting area due to construction. No more $20 coupon for Castrol rebate as in the past , but wasn't told this. I had to call back to inquire. This raises the price of an oil change by $20! I won't be back at that price for that service. Car was not vacuumed and had a scratch on the left front I noticed after I returned home. More

Attentive service I recently serviced my CR5 at Flood Mazda and I was particularly impressed with the attention I received from Alyssa Hagarty (Service Advisor). At th I recently serviced my CR5 at Flood Mazda and I was particularly impressed with the attention I received from Alyssa Hagarty (Service Advisor). At the time of service, the facility was undergoing major renovations. The noise level was excessive and the disruptions many, but Alyssa was still upbeat, attentive, and courteous. The service was completed on time and with updates along the way. More

Very helpful Steve went out of his way to provide assistance and be sure that the part I needed (replacement for chip key) was available for my vehicle. Steve went out of his way to provide assistance and be sure that the part I needed (replacement for chip key) was available for my vehicle. More