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Flood Mazda - Service Center

Wakefield, RI

4.7
773 Reviews
Call Service Center (401) 284-4700

773 Reviews of Flood Mazda - Service Center

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October 20, 2023

Service experience was great. Work was done in a timely manner. Video was provided explaining what was being done. Fabulous customer service More

by CRUDASITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
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Oct 24, 2023 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 20, 2023

Service is personal and quality. They only do the work you need done advise what can be done at another time. Never been up sold or pressured into unwanted work More

by nancy.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Report | Print
Oct 24, 2023 -

Flood Mazda responded

Dear Nancy, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 18, 2023

Technicians paid great attention to detail. Excellent explanation of work done. Work done in a timely manner. More

by maryellenodonnell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Albro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Flood Mazda responded

Mary Ellen, Thank you for the positive feedback and the 5-Star review. We appreciate your business and value our customers. We are always here to help. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 16, 2023

Service always takes me In immediately if I have any problem . Last week I had a nail in my tire and had to be back at work in an hour . They took my car in fixed the tire under 40 minutes . More

by colleenlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Flood Mazda responded

Good morning Colleen, Thank you for the 5-Star review. We appreciate your business and value you as a customer. Our goal is 100% customer satisfaction, whether you are purchasing a new vehicle or getting yours serviced. We always look forward to seeing you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 11, 2023

Service was outstanding, and I explained what I needed and what was due for the next service. It is not easy to find a service place where you can count on without worrying. I think I found it here. I app More

by CYI1973320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Report | Print
Oct 16, 2023 -

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review! I'm so glad to hear that you had a great experience with our service department. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. Here at Flood Mazda, we stand by our service in excellence. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 10, 2023

Better communication about the work and itemized charges would have been more helpful. I was left feeling over charged for my last service. More

by shepperdbluce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
Report | Print
Oct 16, 2023 -

Flood Mazda responded

Good Morning, Here at Flood Mazda, we strive to provide all our service customers with an accurate quote. I apologize if you were not charged what you were quoted. I spoke with my service manager Bill, he would be happy to speak with you about it. We value your patronage, and we want all of our customers to be more than satisfied with the service we offer. Please give us a call. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 09, 2023

Flood Mazda is the best they actually care about the customer. Any service you need on your vehicle they come and pick up to service it . Totally love the convenience. More

by Vbotelho67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star and positive feedback on our service department. We do appreciate our customers and like to make it easy for them to get their car serviced. We also offer loaner cars if you have things to do. We look forward to serving you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 07, 2023

Staff was very friendly. Service was quick and at a reasonable price. Will be coming back again More

by Brreed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Flood Mazda responded

Good Morning Thank you for the 5-Star review! We appreciate your business and value our customers. The service team is great here! We stand by our service in excellence. We are always here to help you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 01, 2023

Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
October 01, 2023

Always confident that they will recommend what is necessary and price fairly. Totally happy with the team at Flood! More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justis Noka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Report | Print
Oct 03, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for the 5-Star review and the positive comment about our service department. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Helpful
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