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Flood Mazda - Service Center

Wakefield, RI

4.7
798 Reviews
Call Service Center (401) 284-4700

798 Reviews of Flood Mazda - Service Center

Sort by
September 28, 2021

Very on top the issue. Excellent service. Extremely recommend.. Friendly and knowledgeable. Love the video More

by ENRICAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Flood Mazda responded

Great review. Thank you so much for taking the time to let people to know what to expect when you service at Flood Mazda. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 23, 2021

They are always informative and polite. I’ve been taking my Mazda in for service over the past 10 years and don’t have any complaints. More

by JDJAD19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Higgins, Alyssa Johnson
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Oct 11, 2021 -

Flood Mazda responded

Thank you so much for your continued patronage. We wouldn't be a dealership without loyal customers such as yourself. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 22, 2021

Friendly, Professional, Polite…all around a good experience! Thank You!! Steve Fertardo is great! We will return for service. More

by EILEEN1538
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Flood Mazda responded

Thank you for the review. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 22, 2021

Attention to detail and courtesy. Loaner cars would be a plus for repairs taking more than a day More

by JeffM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Flood Mazda responded

We do offer free loaner vehicles as well as complimentary pick up and delivery whenever you service. We always pick your vehicle up, leave you with a brand new loaner vehicle, service your vehicle, hand wash, vacuum and sanitize your vehicle and bring it back to you. whether it's at home or work. Please feel free to reach out to me if you have any questions or need anything at all. I'm always happy to help. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 21, 2021

My salesman was excellent.. No hassles at all.. The service department is great too..especially when my car come back clean and shiny. More

by Deb.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Johnson
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Oct 11, 2021 -

Flood Mazda responded

Great to hear. Thank you for the positive review. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 17, 2021

Waited 3.5hrs for an oil change/tire rotation and that’s with an appointment! More

by NICK
Recommend Dealer
No
Employees Worked With
Can’t remember
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Oct 12, 2021 -

Flood Mazda responded

Hello Nick, Please allow me to introduce myself, my name is Russell Cunha and I'm the General Manager of Flood Mazda and I apologize your recent visit to our service department was less than exceptional. I agree a oil change and tire rotation that lasted 3.5 hours is unacceptable. We offer complimentary loaner vehicles that should have been offered to you so could have continued with you day. Please feel free to contact me at (401)284-4700 so we may discuss this matter further if you have the chance. Thank you Russell Cunha

September 15, 2021

Always courteous and prompt service. Appreciate the free car washes. Very convenient to my residence. More

by BRUNOPATRICIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Report | Print
Sep 16, 2021 -

Flood Mazda responded

We appreciate you and your commitment to Flood Mazda. Thank you so much for sharing. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 11, 2021

Service was done in a timely manner and service advisor kept me informed along the way. Additionally other work was recommended and completed at this time. More

by DTSab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
Cody Harvey
Other Employees : Deanna Higgins, Lauren Bush
Report | Print
Sep 15, 2021 -

Flood Mazda responded

Thank you for taking the time to recognize our service team here at Flood Mazda. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 09, 2021

Don't really have time to write this review because I am too busy driving our new Mazda 3 which we love almost as much as our Miniature Schnauzer puppies do. They have the back seat to themselves unlike the More

by perryscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Flood Mazda responded

I had so much fun with your pups as well as speaking with both of you. I'm so glad that everything worked out. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 08, 2021

Just an amazing dealership from top to bottom, service and sales both!! Service staff in particular is beyond friendly, honest, professional and pleasant...to a fault! Can't say enough about Flood Mazda. More

by KARENASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Higgins
Report | Print
Sep 15, 2021 -

Flood Mazda responded

Awesome review. Thank you for taking the time to let everyone know what to expect when they service here at Flood Mazda. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

Sep 15, 2021 -

KARENASH responded

Appreciate the positive feedback, Jason! I absolutely meant every word that I said. I have never ever been disappointed by anyone at Flood Mazda to date! I expect that to continue always. Keep up the awesome customer-oriented attitude and approach! Have a great day!

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