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Flood Mazda - Service Center

Wakefield, RI

4.7
798 Reviews

798 Reviews of Flood Mazda - Service Center

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October 24, 2021

Pleasant people, good workmanship, prices in line with rest of industry. Nice waiting room and COFFEE!. More

by BOBLEE44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Johnson
Nov 05, 2021 -

Flood Mazda responded

This is a great review. Thank you for your patronage and recognizing our team. We look forward to working with you for all of your future automotive needs. All the best, Jason J. Guilbault Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 23, 2021

Appreciated the video on problem with car and part Appreciated the video on problem with car and part required. I was not notified of when part arrived and had to call. Different service agent who wou More

by SUEDUBUC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Higgins
October 21, 2021

Courteous prompt service. It was easy to schedule appointment. Work was performed when promised and vehicle was cleaned. Just like everywhere price was higher than last service. More

by MICHAEL_CONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Higgins
October 20, 2021

Great fast service. Awesome new loaner vehicle. The service reps were very helpful and courteous More

by CAMCLIFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

Outstanding dealership to a person and to a fault! Always friendly, honest, respectful and professional service each and every time. Wouldn't take my vehicle anywhere else ever! Keep up the fabulous customer More

by KARENASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Higgins
October 15, 2021

I got four new tires for the price of three. I have nothing to complain about. More

by MUSINSWIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Higgins, Alyssa Johnson
October 15, 2021

No hello, how you doing, YOU WON'T PASS INSPECTION BECAUSE OF YOUR STICKER, was how I was greeted by the service person and the tech....and had to call to get updates and estimates More

by MJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure of name
Nov 18, 2021 -

Flood Mazda responded

Hello MJM, Please allow me to introduce myself, my name is Russell Cunha and I'm the General Manager of Flood Mazda. I would like to address your recent visit to our service department and the way your situation was addressed. At Flood Mazda we pride our self on customers having an exceptional experience, unfortunately you did not feel that way and based on your description I can see why. Each and every customer should be greeted with a sincere hello and how may we assist you? When there was an issue with your vehicle that disqualified it from passing Rhode Island state inspection laws the service advisor should have contacted you immediately and advised you on how to correct any issue. I thank you for your input and I will be sure to address this so it will not happen in the future. Please feel free to contact me at anytime if you would like to discuss this issue further, I can be reached at rcunha@floodauto.com or (401)284-4700. Thank you Russell

October 15, 2021

Service was great. The video of the work done was detailed. Impressed from start to finish. More

by RYANH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Quality work and excellent customer service. Always keeps you informed about whats going on with your vehicle. More

by CARAMB4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

Flood Service folk did me a tremendous favor by agreeing to squeeze me in to have my 91 Miata diagnosed. I drove from upstate New York to vacation in Newport, but my beloved old Miata was making a strange r More

by Hutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond! (Advisor)
Oct 12, 2021 -

Hutch responded

That's my review !

Oct 12, 2021 -

Flood Mazda responded

Hello Hutch, Please allow me to introduce myself, my name is Russell Cunha and I'm the General Manager of Flood Mazda. I would like to thank you for your kind words and I assure you it is our pleasure we were able to assist you in such short notice and we were able to resolve any issues you were having with your Miata. Safe travels and feel free to reach out to me anytime.

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