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Flood Mazda - Service Center

Wakefield, RI

4.7
798 Reviews

798 Reviews of Flood Mazda - Service Center

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November 02, 2022

The staff and service technicians were thorough and courteous. Two issues were discovered and remediated before they became problems. Highly recommend. More

by SQUAREMONKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

This is important. We are so glad everything was taken care of. Thank you for your review. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 30, 2022

They have been great to work with, looking forward to getting another Mazda. Hopefully they have some deals More

by DAIELLO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

We look forward to working with you for all of your future automotive needs. I do have some things to offer that might help you get into a new Mazda sooner rather than later. Please feel to reach out to me anytime directly. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 29, 2022

We did not receive a loaner vehicle when we brought our car in for service which they had said they would when we purchased the car. Also did not leave one when the next time when they picked up the car. More

by Marilyng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recognize the people we dealt with.
Dec 01, 2022 -

Flood Mazda responded

Hello Marilying, Please allow me to introduce myself, my name is Russell M Cunha and I'm the General Manager of Flood Mazda. I have read your review and want to apologize you were not provided a loaner vehicle. I believe there could have been better communication on our behalf. Due to inventory shortage did cause a shortage of vehicles in our loaner fleet which should have been explained. Not that that is acceptable nor what we expect our customers to be inconvenienced by. Please feel free to contact me at rcunha@floodauto.com or (401)284-4700 if you would like to discuss this matter further. Thank you Russell Cunha

October 28, 2022

So far it has been a great experience and they have been great to work with. More

by LAPLANTEK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Bush
Dec 08, 2022 -

Flood Mazda responded

Thank you so much for the great review. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 28, 2022

There was a little delay in getting an appointment but the staff is courteous The front desk people are hyper polite More

by Pquinnseiu
Recommend Dealer
Yes
Employees Worked With
William Albro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Flood Mazda responded

We do have a nice team here. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 24, 2022

Great service and quick turnaround for my Mazda CX-9. Staff was very professional and courteous. More

by DCARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

Thank you for the positive review!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 21, 2022

They have a incredible service. They keep a professional Schedule. They are also willing to help you out. More

by Banner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Johnson
Dec 08, 2022 -

Flood Mazda responded

Our Service Team here at Flood Mazda is the Best!!!! Thank you for recognizing them and all of their hard work. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 19, 2022

Very comfortable. Courteous service., wait was a bit long for car to get all done More

by Bigblue50@cox.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Albro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Flood Mazda responded

We are working on it!!!! Thank you for taking the time to write a review. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 16, 2022

Poor communication! When I called to schedule an appointment I was explicit about my car and what it was doing. I was assured they could do both Diagnostics and correc More

by Gfontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Johnson
Oct 17, 2022 -

Flood Mazda responded

Hello Gfontain, Please allow me to introduce myself, my name is Russell M Cunha and I'm the General Manager of Flood Mazda. I'm very concerned of the issue you may have experienced with our service department scheduling. I would like to resolve and address this issue immediately. Please feel free to contact me directly at rcunha@floodauto.com or (401)284-4700 Thank you so very much for your time, Russell M Cunha

October 16, 2022

I haven’t been able to get my car looked at for over 5 months so I don’t really know how I’d recommend them when this is happening the whole reason why I went with Mazda was for the service Center agreeme More

by Amaxcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobody has helped me yet
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