Flood Mazda - Service Center

Was disappointed with my 1st visit/oil change. 2 1/2 hour wait. No courtesy vehicles available and they didn't even wash or vac my car. Only after my prompting was the car washed and vacuumed minim 2 1/2 hour wait. No courtesy vehicles available and they didn't even wash or vac my car. Only after my prompting was the car washed and vacuumed minimumly. More

Excellent communication and up front with everything. Excellent customer service provided by advisor and quality repairs provided by technician. Excellent customer service provided by advisor and quality repairs provided by technician. More

They cannot put the correct phone number on my file. I have asked multiple times to fix it and they keep putting a different phone number. They leave my car unlocked when sitting in the lot for hours (w I have asked multiple times to fix it and they keep putting a different phone number. They leave my car unlocked when sitting in the lot for hours (which would not have happened if they put the correct phone number as I asked multiple times). Always unprepared for appointments. Cancelled multiple appointments the day before. Service department has always been rude and condescending except for one woman that I have spoken to. Unable to separate my account with two other people’s account and seems not to believe me when I give them my name. Shows personal information of the person I said I was not multiple times (happened 2 times). Took multiple days to replace a battery that was under warranty (which may have been due to short staffing, however an eta or follow up calls would have been appreciated). Laughed when I told them I could not afford to keep getting Ubers while they were taking approximately 4 days to test the battery. There are some people that are fairly helpful and friendly, however the multiple interactions I have had with certain people will prevent me from going to this dealership ever again. More

Very slow service. Always trying to up-sell repairs that are not currently needed. Prefer Tasca Mazda Always trying to up-sell repairs that are not currently needed. Prefer Tasca Mazda More

They go above and beyond to make sure you get hood service, keep you updated frequently, very customer service oriented. service, keep you updated frequently, very customer service oriented. More

Terrific service department. Trustworthy and accommodating. Steve is a longtime customer service guy who is always friendly and thorough Trustworthy and accommodating. Steve is a longtime customer service guy who is always friendly and thorough More

Clean, professional, easy access, nice waiting area. They don't oversell you on unnecessary work and are honest about what it needs. They don't oversell you on unnecessary work and are honest about what it needs. More

I was very lucky they were able to squeeze me in when my engine light came on! Great service! engine light came on! Great service! More

The staff were very friendly and knowledgeable. The waiting room was nice and comfortable. I went in for a state inspection. Since it was busy, this took quite some time. I was surprised by thi The waiting room was nice and comfortable. I went in for a state inspection. Since it was busy, this took quite some time. I was surprised by this. Since it was comfortable, I didn’t mind the wait. More

The service department is always on top of it ! I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s do I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s done. They do a fantastic job ! More