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Flood Mazda - Service Center

Wakefield, RI

4.7
878 Reviews
Call Service Center (401) 284-4700

878 Reviews of Flood Mazda - Service Center

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October 10, 2023

Better communication about the work and itemized charges would have been more helpful. I was left feeling over charged for my last service. More

by shepperdbluce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
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Oct 16, 2023 -

Flood Mazda responded

Good Morning, Here at Flood Mazda, we strive to provide all our service customers with an accurate quote. I apologize if you were not charged what you were quoted. I spoke with my service manager Bill, he would be happy to speak with you about it. We value your patronage, and we want all of our customers to be more than satisfied with the service we offer. Please give us a call. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 09, 2023

Flood Mazda is the best they actually care about the customer. Any service you need on your vehicle they come and pick up to service it . Totally love the convenience. More

by Vbotelho67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star and positive feedback on our service department. We do appreciate our customers and like to make it easy for them to get their car serviced. We also offer loaner cars if you have things to do. We look forward to serving you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 07, 2023

Staff was very friendly. Service was quick and at a reasonable price. Will be coming back again More

by Brreed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Flood Mazda responded

Good Morning Thank you for the 5-Star review! We appreciate your business and value our customers. The service team is great here! We stand by our service in excellence. We are always here to help you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 01, 2023

Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 01, 2023

Always confident that they will recommend what is necessary and price fairly. Totally happy with the team at Flood! More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justis Noka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
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Oct 03, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for the 5-Star review and the positive comment about our service department. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 28, 2023

I was very happy with the service I received. The staff was helpful and friendly. The service was completed ahead of schedule. More

by eft122099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
Report | Print
Oct 02, 2023 -

Flood Mazda responded

Good Afternoon, Thank you for taking the time to review our dealership and giving us a 5-Star review. Here at Flood Mazda, we stand by our service in excellence. We are always here and ready to help. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 23, 2023

Friendly courteous and worked in a tlmely fashion . Did what I asked to be done and completed work on time More

by scttnelson654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
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Sep 25, 2023 -

Flood Mazda responded

Good Morning, Thank you for the positive feedback. We strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad you received that from our service department. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 22, 2023

The service staff is friendly, efficient and finishes the work in the time they promised. More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Flood Mazda responded

Hi Steve, Thank you for taking the time to review our dealership, our goal is 100% customer satisfaction. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again.! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 22, 2023

Been coming here for service for many years. Last few times here have been disappointing. Presently my car has been in for service for 4 days for an inspection and exhaust leak and I still don't More

by HOLBROOKSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Hanson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Flood Mazda responded

Dear Steve, We are sorry you were disappointed with the service you have received. The service we just performed on the Nissan Sentra took so long because we had to wait for the exhaust pipe. If the communication between my adviser Frank was poor, I apologize he is new with us. We strive to make every customer happy and keep them as loyal customer's. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 16, 2023

Waited 6 weeks for car to be delivered, upon receiving car had temporary plates that expired before receiving permanent plates. More

by TDESLAURIERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Cary
4.0
This rating includes all reviews, with more weight given to recent reviews.
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