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Flood Mazda - Service Center

Wakefield, RI

4.7
878 Reviews

878 Reviews of Flood Mazda - Service Center

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October 29, 2023

I , and my family, Have had many pleasant experiences with flood mazda over the years More

by KHART7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Oct 30, 2023 -

Flood Mazda responded

Good Morning I am happy to hear that you have great experiences here at Flood Mazda. Our goal is 100% customer satisfaction! We look forward to seeing you again on your next vist. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 28, 2023

Extremely nice customer service people. Also notified me with any updates and/or recommendations. Flood Mazda also provided transportation to and from the service as well as leaving me a More

by MCGRATH70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Flood Mazda responded

Good Morning Thank you for the positive 5-Star review! We appreciate your business and stand by our service in excellence. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. We look forward to seeing you again on your next service appointment. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 23, 2023

I have been happy with past experiences but this experience was frustrating. The car had been in the previous week for the 6 month service. When my screen went black within the week I called and was More

by LindaN
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
Oct 24, 2023 -

Flood Mazda responded

Dear Linda, Thank you for taking the time to leave a review. I'm sorry to hear that your experience with our service department was not as expected. I do apologize that the update was not done with in the first visit. Going forward, don't hesitate to ask if this needs to be done, as it will add additional time to your appointment. Our goal is to be upfront, transparent and hassle-free. We look forward to seeing you again., Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 23, 2023

Two very good experiences and looking forward to more. My first time there (emissions test) was so good that now I take my Ford there for service. More

by nordmarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Flood Mazda responded

Good Morning Thank you for the 5-Star review! we strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad to help and happy that your experience was a good one. We look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 22, 2023

I have found that you need to be informed about service requirements before going to dealership. You must also keep track of prior service to avoid unneeded service. The video done by the service tech is o More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review. Our goal is 100% customer satisfaction, and our service department provides our customers with an upfront, transparent, and hassle-free experience. We look forward to serving you again., Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

Service is personal and quality. They only do the work you need done advise what can be done at another time. Never been up sold or pressured into unwanted work More

by nancy.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Oct 24, 2023 -

Flood Mazda responded

Dear Nancy, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

Service experience was great. Work was done in a timely manner. Video was provided explaining what was being done. Fabulous customer service More

by CRUDASITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Oct 24, 2023 -

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 18, 2023

Technicians paid great attention to detail. Excellent explanation of work done. Work done in a timely manner. More

by maryellenodonnell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Albro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Flood Mazda responded

Mary Ellen, Thank you for the positive feedback and the 5-Star review. We appreciate your business and value our customers. We are always here to help. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 16, 2023

Service always takes me In immediately if I have any problem . Last week I had a nail in my tire and had to be back at work in an hour . They took my car in fixed the tire under 40 minutes . More

by colleenlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Flood Mazda responded

Good morning Colleen, Thank you for the 5-Star review. We appreciate your business and value you as a customer. Our goal is 100% customer satisfaction, whether you are purchasing a new vehicle or getting yours serviced. We always look forward to seeing you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 11, 2023

Service was outstanding, and I explained what I needed and what was due for the next service. It is not easy to find a service place where you can count on without worrying. I think I found it here. I app More

by CYI1973320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Polanco
Oct 16, 2023 -

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review! I'm so glad to hear that you had a great experience with our service department. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. Here at Flood Mazda, we stand by our service in excellence. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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