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Flood Mazda - Service Center

Wakefield, RI

4.7
797 Reviews
Call Service Center (401) 284-4700

797 Reviews of Flood Mazda - Service Center

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August 15, 2023

Always great service with personable and professional employees. I no longer cringe at the thought of having services done on my vehicle! Love Flood Mazda! More

by rotorwife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Cary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Flood Mazda responded

Hi, Thank you for the excellent feedback and 5-Star review! We appreciate your business and hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 09, 2023

Inaccurate information about my vehicle. I was told to fix the number of issues I had somebody else look at it, and those issues were not issues at all concerning. More

by THOMASPAOLINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Flood Mazda responded

Thomas, Thank you so much for taking the time to write a review. We welcome feedback whether positive or negative. Our service department is extremely thorough with every technician being Mazda Certified. If they made recommendations to you regarding your vehicle, it was in the best interest of insuring that your vehicle is running optimally and safely. That being said, they are recommendations that you are welcome to decline as you have in the past few visits that you have made to our service department. Bruce Hanson one of the people you tagged in this review is a Master Mazda Certified Technician with approximately 20 years of experience just servicing Mazdas alone. I'm not sure where you decided to have it looked at after your visit, if the technician was Mazda Certified, trained specifically to service Mazdas or what they observed. I can't really speak to that. All I know is that you brought your vehicle to Flood Mazda to have it serviced, Flood Mazda does not cut corners and is 100 percent transparent in every aspect of its business including taking the time to do meticulous work on each and every vehicle that enters our service department. Our entire award winning service team as well as the staff at Flood Mazda is committed to being an inclusive customer service centric environment which is well documented and evident in not just our reviews, awards and accolades but in our corporate culture stemming from the ownership down to every employee in the Flood Auto Group. Maintaining the highest levels of quality, adhering to Mazda's guidelines for service and ensuring we do our very best to provide the best service possible is our mission. You are most welcome to contact me personally anytime to discuss any issues that you may have regarding your vehicle, our service department or anything else you feel I can assist you with. I look forward to hearing from you. Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

August 02, 2023

Professionnel and good service Good care of customer Quick and polite Thanks for loyalty and service More

by FREDBOUARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Flood Mazda responded

Dear Fred, Thank you for the feedback and 5-Star review. We appreciate your business and value our customers. We hope to serve your again soon. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 02, 2023

They didn’t vacuum or clean my car in any way while getting serviced and it’s happened multiple times now. More

by SKBOULEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2023

They were professional and efficient. Easy people to deal.with. I recommend their service highly. More

by barry26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Flood Mazda responded

Dear Barry, Thank you for the 5-Star review and feedback! We appreciate your business and hope to serve you again soon. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

July 31, 2023

Russell is extremely helpful. He gets the job done fast and efficiently!!! I would recommend this dealership to everyone!! More

by debralombardi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony DeAngelis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Flood Mazda responded

Dear Debra, Congratulations on your new car! Thank you for taking the time to recommend our dealership. It is wonderful to hear that Russ was able to provide you with the excellent experience we strive to provide all our customers. we look forward to working with you again in the future. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

July 29, 2023

Staff attentive, pleasant kind. Service tech on video of repairs was articulate and easy to understand. Explanation clear and forthright. Ease to secure a loaner car. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service tech for my repairs.
Report | Print
Jul 29, 2023 -

Flood Mazda responded

Thank you for the 5-Star review! We appreciate you taking the time to review our dealership. Thank you for being a valued customer. we look forward to seeing you again. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

July 29, 2023

Great customer service. Nice waiting area, while the work on my car took several hours I was able to get a lot of work done. More

by akc002009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Flood Mazda responded

Thank you for the positive review on our dealership. We appreciate your business and value our customers. We stand by our service in excellence and are always here to help. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

July 27, 2023

They have been giving me the run around on the brakes since I bought the car. Did not change the brake pads when they changed the rotors and flunked me on inspection because the pads were low. Did not wa More

by Puck3032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Flood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Cunha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman
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Aug 01, 2023 -

Puck3032 responded

This is me.

July 23, 2023

Easy to make appointments! Car is done when they say it will be. Love the videos they take while the car in in service. More

by HEATHERMAE1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Flood Mazda responded

Dear Heather, Thank you for the 5-Star review. We value our customers and appreciate you taking the time to review our dealership. We hope to serve you again soon. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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