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Flood Mazda - Service Center

Wakefield, RI

4.7
878 Reviews

878 Reviews of Flood Mazda - Service Center

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April 23, 2024

Very personal and friendly. Very knowledgeable about their vehicles. Very happily leasing vehicles from them. I would recommend them to my friends and family. More

by NCUNN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathie Babbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Flood Mazda responded

Good morning Thank you for the 5-Star review! We are happy to hear of your positive experience at Flood Mazda. Your recommendations mean a lot to us, and we are grateful for choosing our dealership. We look forward to serving you for many years to come. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

April 21, 2024

Everyone is very professional and helpful. Especially my service advisor, Steven, He always does his best to get me in and out in a timely matter. He explains everything well. The waiting More

by SUMMERFUN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justis Noka
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathie Babbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Cunha
Apr 23, 2024 -

Flood Mazda responded

Good morning, Thank you for the positive review and thank you for being a valued customer. Our goal is 100% customer satisfaction here at Flood Mazda. We want every experience to be "five Star"! We are happy that you chose us for your automotive needs. We look forward to your next visit with us. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

April 20, 2024

The service and sales departments are excellent. Both are extremely helpful and straightforward. Highly recommend More

by TUNNELRUNNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony DeAngelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in the service department- 5 stars
April 11, 2024

I have been a Flood Mazda customer for close to 16 years. All of the staff I have had the pleasure to get over the years have always been very attentive and caring. The many times I have bought Mazdas has More

by BRIAN.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Cunha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathie Babbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Bush
Apr 15, 2024 -

Flood Mazda responded

Dear Brian, Thank you for the 5-Star rating! We truly appreciate your business of 16 years and thank you for being a valued customer. Our goal is 100% customer service. Your recommendations mean a lot to us. Thank you for choosing Flood Mazda. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

April 08, 2024

Everyone was pleasant to work with. I had a few questions that were answered. They handled my car with care. More

by Sandradee
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Apr 08, 2024 -

Sandradee responded

Everyone was pleasant to work with. I had a few questions that were answered. They handled my car with care.

March 31, 2024

After 15 years of service, I could barely get anybody there to help me with the purchase of a new car so I bought my car somewhere else at another Mazda dealer that wanted my business More

by luzzman1
Recommend Dealer
No
Employees Worked With
Frank Polanco, Frank Polanco
Mar 31, 2024 -

Flood Mazda responded

Hello Frederico I’m sorry you feel that way after 15 years of servicing your vehicle and giving you top notch customer service, It is very disappointing you feel that way. Unfortunately you were looking for a vehicle that we did not have that fitted your needs nor or we able to come to a deal that was best for both sides. I’m glad you found the vehicle that fits your needs and at the price and payment you are searching for. I was unaware at any time over the past years, you had any dissatisfaction with Flood Mazda and if that was not the case and you were completely satisfied, then I am very surprised to see such a negative review. I wish you best of the luck and aid Flood Mazda can ever do anything for you in the future please do not hesitate to ask. Thank you, Russell Cunha general manager of Flood Mazda

March 22, 2024

Great people to do business with! Put me in a new car after my 2023 was in an accident! More

by steamer
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Apr 04, 2024 -

Flood Mazda responded

Good morning Sorry to hear that you were in an accident. However, I am glad to hear that we took care of you and were able to get you into a new car. Thank you for choosing Flood Mazda where we stand by our service in excellence. Don't hesitate to reach out with any questions or concerns. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

March 21, 2024

I like Flood Mazda they take care of my car, and they take care of me. More

by KOLATOR.RI
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Apr 04, 2024 -

Flood Mazda responded

Good Morning Thank you for the positive review! Our team was glad to help out and we appreciate your business! Our goal is 100% customer satisfaction here at Flood Mazda. We look forward to seeing you again in the future. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

March 15, 2024

They are always professional and get me in for an appointment when I need one More

by denny
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Hanson
Apr 04, 2024 -

Flood Mazda responded

Good morning Thank you so much for the positive review! We appreciate your business and were happy to help out! Our goal is 100% customer satisfaction. We look forward to seeing you again in the future. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

February 27, 2024

Good service; both times I have had service performed I have requested a loaner in advance and both times the loaner and/or driver was unavailable the day of and I ended up driving it in. It was not a prob More

by monicab1
Recommend Dealer
Yes
Employees Worked With
Frank Polanco, Frank Polanco
Feb 29, 2024 -

Flood Mazda responded

Dear Monica, Thank you for taking the time to leave a review! I'm sorry to hear that your experience with our service department and loaner cars were not what you were told. We do have many loaner cars as well as 3 drivers. Unfortunately, twice for some reason this did not help you. I spoke with my service manager Bill, and he said next time you have an appointment to please ask for him, and we will make sure one is available for you. We also offer the service to pick up and return your car as well. Again, we apologize that has happened twice. We value your patronage, and we want all of our customers to be more than satisfied with the service we offer. We hope to service you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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