Flood Ford of East Greenwich - Service Center

Inconvenient, nussance, over all horrible To whom it may concern, Let me start off saying I am a long time Ford customer and because of recent and previous events I am truly beginning t To whom it may concern, Let me start off saying I am a long time Ford customer and because of recent and previous events I am truly beginning to regret it. Due to a business misfortune I had to get rid of my brand new outfitted 2016 Platinum Dully and was using that as my trade. At that point it was my intention to purchase a Raptor instead but quickly learned that was not going to happen. I priced it out with the sales manager and it came out to the same price as the vehicle I wound up with. However they would not sell it to me for that and said because it was a high demand vehicle they wanted 25K over sticker price. Well there was no way I was going to pay that. I wound up with a 2016 F150 Platinum and now after 30K miles it has been stalling at stops, lights and in reverse, and of course displaying no codes. My vehicle has been at Ford now for the third time and for about a month. When I originally called to make a service appointment at Flood Ford , I asked for a loaner I was hung up on. After the second time I was told They don't give loaners to out of state purchases but would see if they could help me out. They never responded... After the 3rd time calling I was told I could get a loaner... if I used my own plate and insurance, I was given a Ford fusion. Not the platinum status vehicle I was paying for but figured what the xxxx if they fix it great. After a week I was told it was the air filter and I would be on the hook for that because it was where and tare item. After complaining a little the fee was waived. After picking up my vehicle within 50 miles the vehicle displayed the same stalling issue I brought it their for. I quickly brought the vehicle back and this time I was given a Ford Explorer. A little better still not a 65K platinum truck. This time I was told it was the throttle body and it should be all set. When I got home and went to back into my driveway it once again stalled. Again the vehicle went back. This time I was given a F150 xlt, not bad but still paying for a 65K truck and not driving one and its been about a month now and they still have no explanation or desire to resolve the issue, as the warranty is soon up. So what now.... I should pay for a vehicle that is still under warranty that could potentially get me killed if I pull out into traffic and it stalls. I really don't feel safe in it. Not to mention the fact that now the truck has more problems than it did when it went in. Now my rear window doesn't go down. And the automatic windshield wipers are not working correctly, speeding up and slowing down at the wrong times. I wonder if it has anything to do with the fact that when I got my truck the first time, Jean told me the mechanic had an accident in reverse and scratched the drivers side view mirror. So it was replaced. I wonder if that had anything to with the marijuana smell in the truck when I picked it up and the passenger side window not going down In my opinion this vehicle is clearly a lemon and feel they should be doing what ever they can to rectify this issue by buying out the truck, taking it back, or something give me another at the same debt, as I have been paying on this one now for two years and have placed over 5k in accessories on it. Or sell me the xxxx vehicle I went there for for in the first place for the price it supposed to be. Something should happen hear and the only thing I get is we cant get a code so we don't know what to fix. Oh so that means there is no problem??? I don't care if it codes or not the xxxx thing stalls.... fix it... give me another, or something. After this experience I will never purchase another Ford again, this has been the worst experience ever. To be honest, I really cant afford it, but thought it would be worth it to have a brand new truck so I would not have to deal with issues. Clearly the wrong move. Ford has steadily declined in its quality and seems they really don't care. They are a business after all, and the only thing that matters is that they sell vehicles and after that its on you. At this point I am convinced they program bugs into the system so you have to bring it in just before the warranty is up in hopes you will trade it back for a new one. Highly debatable and hopefully not likely, but completely feasible I cant continue to drive there loaner around because if I use it like my own, it will be scratched or damaged by my dog in some way and I will wind up paying for two trucks. So I now find myself picking up the vehicle.... not fixed, and after they put mile upon mile on it (300mi) with no answers or fixes, or fuel. I had top off the fuel in there vehicle. Why don't they do that for me? Now I'm left driving a vehicle that could potentially, get myself and/or others killed... or not. I guess I am supposed to continue paying for this vehicle as if nothings wrong, in the hopes that nothing ever happens. I informed Jean what I would do and waited to hear from someone. No one has made an attempt to rectify or acknowledge my issues. So I have taken the next step in resolving this by filing a complaint with BBB. Social media is next Sincerely, Carl T. Gilbert Disabled Marine Vet Retired NBPD Police officer/DFD3Fire Fighter A complaint with the BBB has been filed. More

Disappointment. I purchased my F150 here and was satisfied with the experience. But, its disappointing to come back and have it serviced. I wait a 1 1/2 weeks for an I purchased my F150 here and was satisfied with the experience. But, its disappointing to come back and have it serviced. I wait a 1 1/2 weeks for an oil change appt.. When I brought it in (a few minutes early) Amanda stated it would be an 1 hour 45 mins. Her tone with me at the counter was crass. I was given the impression that I shouldn't be there. 1 1/2 hour later it was done. I will not be returning for service or for a new vehicle purchase. More

5k Mile service I was impressed when I purchased this car for the superior service I received from the dealership. And again I'm impressed when my car went in for its I was impressed when I purchased this car for the superior service I received from the dealership. And again I'm impressed when my car went in for its 5k mile service. The service was completed in a few hours and they went through the entire car. My car was also received a customary wash and detail, I side and out. Jay Arruda is by far the best sales manager I've dealt with. He is courteous and extremely knowledgeable whenever I have questions relating to my car. I recommend him and Ford Flood to anyone I know who is in search of a new vehicle. Thanks again for your great service!! More

Great service because of great people! Never had any issues. Customer service is top notch! I go further out of my way to go to this dealer specifically and will continue to do so. Never had any issues. Customer service is top notch! I go further out of my way to go to this dealer specifically and will continue to do so. More

Don't go here for service! Would not recommend bringing your vehicle here for service. Purchased my F-150 from Flood in E.G. About a year and a half ago, while I live in Lin Would not recommend bringing your vehicle here for service. Purchased my F-150 from Flood in E.G. About a year and a half ago, while I live in Lincoln, I tried to be loyal and continue to bring my truck here for service. While the need for repairs is not on them, I had to bring my truck twice to correct a problem with the water pump as the first time they dismissed it and told me they could not replicate the problem. Next time they replaced it. However, this did not keep me from bringing my truck here for service as this can easily be explained if the coolant leak was minor, etc. Another I have is how as others have posted, scheduling service in itself is quite a chore--call don't bother trying to schedule through their website as they will never respond and then you will eventually get through via a phone call and get an appointment for a week or two out. However, this again is not the most significant problem as I continued to bring my truck there. The last time I brought my truck was for some minor warranty work where they had it for an entire day(they say they'll call you to let you know what they find--they always say it, they never do) around 430-5pm I call as I had yet to hear anything, they tell me they're sorry but they won't finish today. Understandable but it begs the question; when would they have told me? Their service dept. closes at 6 and again, I live in Lincoln, so any call would've been appreciated. In this instance they provided me with a loaner so again, no complaints. But the final straw was yesterday, I made an appointment about a week and a half ago. They scheduled me for around 10am, it's hard for me to get down their mid-day so I dropped my truck off the night before and the service woman told me that they'd call me and let me know what was up(they never did) and she said it would most likely be done around 1(it never was). As the time approached 430pm, I decided to call myself, as again they close at 6, no answer so I leave a message. They call back within about 10 minutes and tell me sorry but we could not get your truck in today and I could reschedule. So they had my truck for an entire day for something they had originally scheduled for a couple hours(they had an idea of what the work entailed as I was quite descriptive: inspection sticker, brakes, and trouble shooting of my rear defroster not working). They did not call giving any indication they would not get my truck in so they held it for an entire day and not until I called them did they let me know; oh yeah we did nothing with it. At any point throughout the day they could've called me and let me know that they were swamped, short on staff, a unicorn stampede shut them down, anything! One problem shouldn't stop someone but obviously I've had repeated issues here. So after continued issues that I overlooked and passed off as a busy dealership who is trying to be accommodating to many customers and while trying to be a loyal customer--I can now say it wasn't worth the time and effort to stick with Flood Ford and I'd urge you all to not waste your time here. More

Horrible Service Had a recall on my car (2014 Ford Focus) set up an appointment for them to fix it, they told me to come in at 9:30 and it should only take half a day. Had a recall on my car (2014 Ford Focus) set up an appointment for them to fix it, they told me to come in at 9:30 and it should only take half a day. The guy on the phone knew exactly what the problem was and explained to me what they were going to do. I called them around 4 that day to check in and they said they would call when it was done and hung up, around 6 I called again and they said it was not going to be done till the next morning, I was understanding with them. The next day I called around 10am and they said it would hopefully be done by 1pm. I asked them why it was taking so long when I was told they knew what it was. They were not getting any money from me because it was a recall and I wonder if that is why it took so long. I know other people who brought cars in to other dealerships for the same recall and it only took a couple hours. They do not communicate at Flood and I would never have my car serviced their if I had to pay. They gave me the paperwork when I picked up my car, and reading what they did both days, it looked like they did everything the day I picked it up, and all they did the day before was run a test on the car. More