Fletcher Nissan

I have 2021 nissan altima i give my car for service ( oil change and tire rotation) every time they did mistake they don’t have proper wheel balancing machine and they do scrathes and broke my alloywheel for change and tire rotation) every time they did mistake they don’t have proper wheel balancing machine and they do scrathes and broke my alloywheel for me this is the third time happen and they are argue with coustmers afterthat they are changing the pictures and lying and they are trying to blame on us .i strongly recommended dont give your cars for service in frank fletcher nissan ( joplin) and especially service advisor ( steve wright) he is a very very rude with all customers and below and i shares with proofs also so please dont give your cars in frank fletcher nissan More

Horrible dealership that over values and overcharges for used vehicles. In 45 years I have never ever been scammed and I am sick to my stomach. used vehicles. In 45 years I have never ever been scammed and I am sick to my stomach. More

Dishonest company, beware I will never do business with them again. Fletcher will tell you one thing and do something else. Even Fletcher voice mail says how honest they are and no other deal has a lower them again. Fletcher will tell you one thing and do something else. Even Fletcher voice mail says how honest they are and no other deal has a lower price. Wrong on both accounts. More

I had a great experience with Frank Fletcher Nissan this past week. Zak Stough went above and beyond during the entire process as I live in another state and was relying completely on the information that past week. Zak Stough went above and beyond during the entire process as I live in another state and was relying completely on the information that he provided. Zak took many additional pictures of the truck, made a video of the truck, and dealt back and forth with me as I kept narrowing down my vehicle selection. He was never pushy or arrogant, but was truly helpful and courteous the entire time. The price was great! The vehicle was exactly as described! I am a happy camper and hope to enjoy my Tundra for many years to come! Kudos to Zak and all of the other great folks at Frank Fletcher Nissan for a great experience! More

The worst experience ever I have bought a lot of new and used vehicles throughout the years. Never, have I had this poorly of an experience. The salesman ( Rockie) lied to us I have bought a lot of new and used vehicles throughout the years. Never, have I had this poorly of an experience. The salesman ( Rockie) lied to us on almost every detail. And if that wasn't enough, the service department will not fix our truck, nor return my calls to set up service appointments. Save yourself a lot of trouble and make the drive somewhere else. I will NEVER return to the Fletcher group for anything. More

2015 Nissan Murano Wife took car in for its scheduled service. In addition she had a concern with the radio which seems to change modes sometimes on it own. Service depa Wife took car in for its scheduled service. In addition she had a concern with the radio which seems to change modes sometimes on it own. Service department said it couldn't be fixed and would require a new radio - quoted price to replace radio is $4,119.20. REALLY ?Think we will live with the current radio until we trade again. More

Horrible customer service We were told $800 would fix our car. A week later the same problem happened again. Now it will be another $500. Their website claims they pride the We were told $800 would fix our car. A week later the same problem happened again. Now it will be another $500. Their website claims they pride themselves on "diagnosing the problems right the first time," and yet everyone we spoke to said that they replaced the parts they said they replaced, they did not claim they would fix our problem. The customer service was unhelpful and at times condescending and rude. Now, we are out $800 and still have a car that doesn't work. More

knowledgeable Mark was very knowledgeable about the vehicles he showed us. He was friendly and showed us what we wanted to see and answered all of our questions. Mark was very knowledgeable about the vehicles he showed us. He was friendly and showed us what we wanted to see and answered all of our questions. More

Neil Gillespie Rocks I have been car shopping for a while. Had a bad experience at overland park fiat. Love the car but finance guy was awful. Tried to shop in our hometow I have been car shopping for a while. Had a bad experience at overland park fiat. Love the car but finance guy was awful. Tried to shop in our hometown, couldn't find what wanted in a car there either. Looked online for crossovers and came across the Juke. Sent email to Fletcher and that's when Neil made my experience better. We emailed back and forth, had some phone calls and was not pushy at all. Said when can you come down. Told him Saturday. It was snowing at my house when Saturday came, not sure if I wanted to drive down an hour to car shop in thirty degree weather. I called Neil to ask a few questions about the car. He went out in the cold Sat in the car and gave me a rundown of its features. That made me decide I wanted to come drive it. We get there and the car was sitting up front ready for test drive. He took us on various roads so we knew the cars handling. We get back to dealership and pull Neil out of the small back seat and realize that it wouldn't fit our needs and it didn't have heated seats. We then look at one with heated seats but not Awd like I wanted and of course back seat area too small. We go in and do a little paperwork, chat and explain to Neil what we need and what we want in a car as well. This brought the rogue in the picture. Neil found a used one in the color I wanted, didn't have the sunroof or heated seats. He goes out and pulls up one with sunroof, but in silver, still not what I was exactly looking for. He goes back out and pulls up the one. Not my first color choice but definitely my second, cloth heated seat which I like better than leather, sunroof, nav, great stereo, this is the one. We drove it, had some lunch then went back to do the dance. This is what I dislike about car buying. Neil made it painless. We got what we wanted for our trade, only went back once to get to a great price for our new rogue. Rest of the staff was just as amazing in their areas too. Will never car shop anywhere else for our family. Thank fletcher nissan and Neil. More

horrible customer service and repair! They made my vehicle worse, then blamed me for it, they were rude and disrespectful to me in front of my kids. I will never go back there! They made my vehicle worse, then blamed me for it, they were rude and disrespectful to me in front of my kids. I will never go back there! More