Fletcher Jones Toyota of Carson - Service Center

Best Place to Service MY ALL ELECTRIC RAV4 EV! Carson Toyota is the very best place to service my RAV4 EV! They really know and understand my electric vehicle. My service advisor explains what serv Carson Toyota is the very best place to service my RAV4 EV! They really know and understand my electric vehicle. My service advisor explains what service items are going to be performed and is very attentive to any questions or concerns I have. Sam Ash, the Service Director, is available and a pleasure to deal with. Carson Toyota is THE ONLY DEALERSHIP I WILL ALLOW TO TOUCH MY RAV4 EV! Thanks for such a wonderful experience. More

Getting them to call back is impossible I live about 50 miles away, so before I go to the center I call. Today I wanted to talk to someone about 4 new tires for the Camry I purchased there. I live about 50 miles away, so before I go to the center I call. Today I wanted to talk to someone about 4 new tires for the Camry I purchased there...first I spoke to the receptionist who transferred me to parts. There I spoke to Scott who could only give me a price per tire...from there he transferred me to service since he couldn't give me an "out the door"price...but I had to leave a voicemail because the service people weren't picking up. I left a detailed message and have yet to hear back...going on 3 hours. In the meantime I was able to talk to an actual person at Dolan Toyota, Les Schwab, Discount Tires, and Big O. This is not the first time that I haven't received a call back. I am done with Carson Toyota More

EXCEPTIONAL SERVICE from the Service Department!! I’ve serviced my Avalon for 3 years – which is how long I’ve had the car. I wouldn't keep coming back if the service wasn't EXCEPTIONAL!!. Everyone in I’ve serviced my Avalon for 3 years – which is how long I’ve had the car. I wouldn't keep coming back if the service wasn't EXCEPTIONAL!!. Everyone in the service department is really helpful but my current go-to person is Eric. He's been helping me on a regular basis and I always feel better when I give my keys to him - and Patty before him. They always explain everything simply and in detail, answer my questions- because I usually have a lot. Courteous and professional – they treat me as though I was their best customer. I usually wait for service in their comfy chairs in the lounge area with fresh doughnuts, muffins and coffee. Personally come and get me when work is completed. My experience has been – that those who leave with bad taste in their mouth – usually arrived there with it already. This service center gets a full complement of 5 Stars :) More

Worst family owned business EVER! This is THE worst car company my family has ever dealt with in our lives. They ruin my mother's truck by cracking a bolt that subsequently made the ca This is THE worst car company my family has ever dealt with in our lives. They ruin my mother's truck by cracking a bolt that subsequently made the car leak ever since we got it back from them, (Not to mention that they charged her for a car that was never fixed correctly) and had to take it to an ACTUAL mechanic to find out what a half xxx job Carson Toyota's "outstanding" mechanics did. The truck hadn't been driven since the leak, just back and forth to the mechanic to find out why there were continuous puddles of oil in our driveway. He even went above and beyond (A far cry from what Carson Toyota has done) after it was concluded that there was a bolt that was left broken by Carson Toyota, then subsequently filled with silicone, to call Carson Toyota to rectify the issue THEY caused. Instead of admitting their mistake, they get into a verbal altercation with him, demanding that he PROVE they broke the bolt. No apology for crappy service, no effort to even sound contrite about it. Just yelling and screaming. Again, the leak started immediately after coming home from Carson Toyota, and the truck hadn't been driven anywhere but to the mechanic. All this does is confirm that this family owned business is full of nothing but cheaters, liars, and lazy workers. And if this is how they choose to do business, then I have no problem letting everyone know. If you want your car ruined, get charged for it, and receive atrocious customer service, come to Carson Toyota! More

After several years going to Glendale Toyota for servicing my Scion xb I decided not to ever go back after an unpleasant experience. When I picked my car up from service I was given the same car mak servicing my Scion xb I decided not to ever go back after an unpleasant experience. When I picked my car up from service I was given the same car make,but once I got inside I noticed it was not mine! I left the car they gave me in the street after realizing it wasn't mine furiously! It's time for my maintenance once again so I walked into this car dealership and the sales person Loyd Aler helped me to the Services department. He was very friendly and helpful especially being the lady I am I know nothing about cars except driving it. Service at this dealership is superb! Never will I go to a different Toyota dealership ever again. Thank you Carson Toyota and endless thanks Loyd Aler. 100% and highly recommend this dealer and their fantastic sales person Loyd to everyone!!!! More

Mr. Bryiski, 1/2/2014 Happy New Mr. Bryiski, 1/2/2014 Happy New Year! I called and left you a message in early December. Unfortunately I did not receive a call Mr. Bryiski, 1/2/2014 Happy New Year! I called and left you a message in early December. Unfortunately I did not receive a call back, so my guess is that the holidays is a very busy time and I just slipped through the cracks. Now that the holidays are over I thought I'd try to see if this message center was working now. I called and spoke with your service representative Pete regarding a problem I was having with my Smart Entry System and he told me to bring it in. I came into your dealership on Tuesday, December 3rd and met with Pete. I told him my problem ( when opening - unlocking the driver door it had stopped opening the other doors at the same time and that when I shifted from park to drive the doors stopped locking immediately but would lock a few minutes later ) and that I had an extended Service Agreement. When I signed the work order, I asked him about the $50.00 fee listed on the order. He stated that is on all work orders in case it is something that isn't covered on your policy. They took the car in and a couple of hours later I picked the vehicle up and the problem was solved. I paid the $50.00 because Pete said it was a reset and that was not covered. Okay, I was not pleased with that but my problem was solved and off I went. The next day I went to get into my trunk using the Smart Entry System and was not able to open it, I could manually, I tried to call but there was a problem with your phone system and I left a message. No returned call! On Thursday I got a hold of Pete and he told me again to bring it in, which I did. this time no paperwork and they took it into the service area. A little over an hour later he came out and said that it had nothing to do with what they had previously done and that I had to authorize a $337.00 diagnosis before they could do anything. I reminded him of my Service Agreement and he stated he did not know if it was covered and I had to agree to be responsible for it if it wasn't. I asked him to call and see if it was covered and he stated could not do that before the diagnosis. Your Service Manager, Sean, told me the same thing. Now, I'm not a happy camper... I explained to Sean that everything was working fine on my vehicle except what I had described to Pete on Tuesday. His smart-alic response was "sure everything works before you bring it in". Needless to say the conversation went downhill from there and I took my car and left, that is when I called you and left a message on your message center. Now, I have since gotten a copy of my policy and it does cover the Smart Entry System. First, I would like my $50.00 refunded. Second, an apology from Sean and Third, my covered Smart System fixed under the Extend Service Policy. I would appreciate a prompt response from you. Respectfully, Keith Harrington He never even acknowledged my letter or returned my phone calls!!! More

The service was excellent. We have had no problem with them. We take two cars for service. We have been going to them for over 7 years. They have never offered to perform repairs that are not required. them. We take two cars for service. We have been going to them for over 7 years. They have never offered to perform repairs that are not required. We are very satisfied with the quality of work. More

Friendly, knowledgeable and courteous Service Writer. Felt very comfortable in dealing with Roger. Did not feel like I was getting ripped off like other Toyota Dealership Service Dept. or at other deale Felt very comfortable in dealing with Roger. Did not feel like I was getting ripped off like other Toyota Dealership Service Dept. or at other dealerships. Felt the Hawaiian "Ohana" when dealing with him. Will definitely recommend him to other "Locals" and friends. More

We are writing to express our appreciation of our service rep., Roger Omine and our experience. Our entire experience was great but he is someone who is very special. It was as though he laid out the "red rep., Roger Omine and our experience. Our entire experience was great but he is someone who is very special. It was as though he laid out the "red carpet" for us. Our intention was to buy a part there and have a repair shop put it on. When we met Roger, it was over. It was a small job but he made us feel very important to him and to the dealership. You can't buy that feeling with money. It is quality of character, and he definitely has it. We asked Roger where we could grab some lunch while we waited. He suggested a place down the street a little way. On our way back to the dealership, a really nice employee in the Toyota Van pulled over to ask us if we wanted a ride back to the dealership. Yes, I wanted a ride....but I needed the exercise. Apparently, he recognized us from being in the dealership. Bottom line, our experience was like a dream that you don't want to wake up from. Though it is not as convenient as our current dealership, we are new loyal customers of Roger's and Carson Toyota. Thank you for providing a much needed but very rare experience. More

I recently was a person who exclusively drove Nissan.I recently had a bad experience with them and the customer service was horrible. I decided to get a Toyota, I always knew that Toyota was a good car bu recently had a bad experience with them and the customer service was horrible. I decided to get a Toyota, I always knew that Toyota was a good car but i was hard headed and did not listen to people who told me to get a Toyota. I decided to buy a Toyota Camery and quickly realized that i was cheating myself by buying Nissan. Shortly after buying my Toyota, i had to take it back to Carson toyota to have the rear passenger door lock fixed. After meeting the sales adviser Roger Omine i quickly understood why Toyota is number one. This guy was very nice and understands how to make consumers comfortable about owning a Toyota car. Roger knows the real meaning of customer service and should be comended for his quality service to Toyota corp More