Fletcher Jones Motorcars - Service Center

Service department is highway robbery. I brought in my out of warranty Mercedes for scheduled service. They came back to me with a long list of other items that needed service totaling about $2000. I sa out of warranty Mercedes for scheduled service. They came back to me with a long list of other items that needed service totaling about $2000. I said no thanks and took instead to an independent shop. They charged me a total of less than $500 for all same items. I expected it to be a lot cheaper but, but not this. I was suspicious when FJ quoted me $400 to replace a fuel filter and $200 for a rear shifter bushing which only costs $1.75 plus 30 minutes labor. Of course I had no idea what these things should cost, but it didn't sound right to me. Am I glad I followed my instincts. This kind of price gouging of unsuspecting customers is simply unethical. BTW, the shop I went to is Coast MBZ in Costa Mesa. John is a really nice guy and very fair in his practices. Tell him Terry sent ya. More

i recently brought my car in to fletcher jones for service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel about as little as possible, but thats besides the point when i picked my car up the next day i went to turn on my sound system to find out that my ipod had been stolen, thats not all my car had looked like it was ransacked they went through everything they stole other personal belongings they also took all of the silver change i left in the ashtray. i have taken my car to the car wash many times and never had anything taken out of it, i brought my car to the #1 mercedes dealer and they took everything they could get their hands on. More

I asked for a service 12000 miles after my warranty ended. I stated to the advisor Tony if there was alot wrong I would be buying a new car. After a $1200 service I was told another $6000 in repairs wa ended. I stated to the advisor Tony if there was alot wrong I would be buying a new car. After a $1200 service I was told another $6000 in repairs was needed from aging. I was also told I had major leaks from Oil pan and Transmision. I brought a photo in to show a few small drips after years of parking. They stated they had to steam clean the car and found these issues. I opened the hood looked underneath - nothing no steam clean. The service manager argued they had to steam clean it ! Unreal. Never again will I or my family shop here More

Car muffler rattled - so they fixed it by replacing muffler and catalytic converter under warranty - when car returned had exaust leak from them not tightening bolts (still rattles) and car with grease muffler and catalytic converter under warranty - when car returned had exaust leak from them not tightening bolts (still rattles) and car with grease on door panel an steering wheel radio full blast. Next experience car delievered from service with Over Spray of some white chemical over fender and all over in engine compartment seats leaning way back radio on full blast. Wind wing missing from trunck after service - it took 6 months of me pressuring them with MBZ of N America -they left it out and didn't replace it after servicing car - "checking spare tire pressure". Tires were cupped when I bought the "2 year old Star Marked car" it made heavy road noise from the begining -they pretended to not hear it each time I brought it in 4 times over 4 months eventually they admitted the probem of the tires said since I put 4 months of driving on it they would pro rate the tires and did but charged doulbe for the tires retail value. 4 door panels because of clear coating peeling of -poor quality control on parts. Always made me feel like they are doing me a favor. Terrible problem solving. Their answers and reasons for problems come from either they thing I am stupid or they are just that stupid. there is more they scrached the bumper said they didn't do it and then told me they would touch it up for $1750.00. I still have extended warranty but feel it is cost effective to take it to my independeant mechanic who fixed several of the things they were supposed to fix because it is easier. More

as hard as it is to believe, this high end dealership practices in the same manner as any other bottom feeder dealer. They play pressure tactics on sales, they use bait and switch practices, they dissapp practices in the same manner as any other bottom feeder dealer. They play pressure tactics on sales, they use bait and switch practices, they dissappear if there is a problem...even if it arises in hours after the purchase. They misrepresent what you are receiving on ALL additional items such as Lojack, tire warranty, extended warranty, etc. etc. This dealer, despite their beautiful building filled with beautiful Newport Beach people is no different than Bob's Autoworld in Bodunk Kentucky...get you in, get you out as fast as possible and lie lie lie to get you to sign..then its too late baby!! DONT BUY FROM FLETCHER JONES IN NEWPORT, IN MY OPINION THEY ACT IN A MANNER CONSISTENT WITH JESSE JAMES! More

I leased a 2000 ML320 from FJ in Oct. 2000. Got pretty reasonable deal, with year end close out. Sales experience was "slick."<br><br>Within six months it had two engine/tramsmission computer failures, w reasonable deal, with year end close out. Sales experience was "slick."<br><br>Within six months it had two engine/tramsmission computer failures, which eventually got fixed. Both times I got an E320 loan car, which was fine.<br><br>Since then, we have had two cupholder failures, two sunroof failures, and two driver seat plastic skirt breakages, one power window failure; all repaired under warranty.<br><br>We paid for front and rear brake jobs, each costing probably far more than an independent would charge.<br><br>Overall service experience at FJ was satisfactory, however the number or repairs needed has been way too much.<br><br>Finally in June 2004 the transmission failed in Encino, returning from a vacation. Car towed to local dealer, given ML350 loaner, and a few days later got vehicle back, dirty, repaired under warranty.<br><br>It will be turned in Oct. 2004 in beautiful condition, well below lease mileage. <br><br>For immediate future we won't be getting another MB vehicle; due to well publicized quality shortfalls. It appears the combined DB/Chrysler team builds nice looking bodies, filled with old-Chrysler quality internals.<br><br>Just leased a 2004 Audi Allroad Quattro 2.7t for 24 months. The new Audi A6 will be time-tested in 24 months, and based on my present feelings, that might be the next vehicle.<br><br>Had two great BMW Fives, but not much interested in their new iDrive gismo, or Bangle styles.<br><br>Methinks VW/Audi is the current class of German vehicles. More

I purchased and have my C230 serviced at FJ. When I purchased the car (new) the front end was out of alignment, caused excessive tire wear and they would not replace the tires. Was not happy with that purchased the car (new) the front end was out of alignment, caused excessive tire wear and they would not replace the tires. Was not happy with that experience. However routine service has been good. They have free airport parking and a airport shuttle which makes it easy for those who travel a lot. The service department seems to be operating at maximum capacity as they are allways full. Overall FJ is pretty good, not the best, but I would not hesitate to continue using them. That is as long as you are very specific about what you want done to your car. More

Over the past few years I've had our 1998 ML-320 serviced at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's consistently accurate, kind and wonderful to deal with. I highly recommend asking for him when scheduling a service visit. As others have stated, this dealership works on mucho cars every day and it would be very easy to get lost in the crowd, if not for a top notch service advisor like JP. More

Now this is just for service on my mercedes with ONE service advisor, i have heard horror stories up the ass about FJM but Ken is the best service advisor i have ever had and i certainly hope he still w service advisor, i have heard horror stories up the ass about FJM but Ken is the best service advisor i have ever had and i certainly hope he still works there since i do not longer own a mercedes. As for sales i have never shopped there so i dont know but i was always taken care of by Ken when i needed a service. More