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Fletcher Jones Motorcars - Service Center
Newport Beach, CA
869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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869 Reviews of Fletcher Jones Motorcars - Service Center
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October 13, 2014
Package A Service I bought C-250 last year. I had the first service. Steve Henry provided the best customer service. The work was done early than I had expected. He rec I bought C-250 last year. I had the first service. Steve Henry provided the best customer service. The work was done early than I had expected. He recommended the right service. By the way, if you want to save money, please bring the car to Fletcher Jones because I saved $50 for my service. If you want to buy the car, you want to ask for Christine Nolden. She will give you the best price. She will follow up with you after you buying the car. She wants to ensure you have a right car and provide what you need. If I buy another Mercedes car, I will definitely go to Fletcher Jones. More
by Tony Lee
Employees Worked With
Steve Henry, Christine Nolden
September 30, 2014
Great Service Experience from Fletcher Jones NB Top notch service from FJ Mercedes dealer at reasonable prices - service advisor was great - excellent customer service with loaner car - what's not Top notch service from FJ Mercedes dealer at reasonable prices - service advisor was great - excellent customer service with loaner car - what's not to like? More
by etrashcan
Employees Worked With
Steve Bates
September 24, 2014
Service great,sales not so Working with Tony in service is great nice attitude and willing to go the extra mile to help. Seems to be no communication when you order a car and la Working with Tony in service is great nice attitude and willing to go the extra mile to help. Seems to be no communication when you order a car and lack of detail. Will probably purchase elsewhere. More
by ealopezean
Employees Worked With
Tony Irvani
September 08, 2014
I got to this center because of Tony Irvani I actually have gotten my cars from different dealerships from house of imports to Caliber to Rosnak but I take my cars to Flecher because of this guy I actually have gotten my cars from different dealerships from house of imports to Caliber to Rosnak but I take my cars to Flecher because of this guy. He is the best service advisor always takes care of us. Highly recommend him for any MB issues. Super polite, friendly and super fair... Happy Times and thanks TONY! More
by Mehrbod Mohammadi
Employees Worked With
Tony Irvani
August 31, 2014
Ray was awesome!!! Excellent Service Advisor, Ray Schroeder was awesome!. The waiting time was pretty good (less than 2 hours) Very happy with overall service. Thank yo Excellent Service Advisor, Ray Schroeder was awesome!. The waiting time was pretty good (less than 2 hours) Very happy with overall service. Thank you, my Slk and myself are happy with Fletcher Jones!! More
by Raquelina
Employees Worked With
Ray Schroeder
August 30, 2014
Always great As usual, great praise for Fletcher Jones service...beginning with my Service Advisor, Jon Derbyshire, who is always fantastic and the consummate prof As usual, great praise for Fletcher Jones service...beginning with my Service Advisor, Jon Derbyshire, who is always fantastic and the consummate professional. Thank you! More
by skipf
Employees Worked With
Jon Derbyshire
August 23, 2014
efficient service advisor....did not remedy the problem...se Service adv. concerned and offered to pick up car at my home, have it re-done and return it. Very thoughtful and considerate. I would use him again. Service adv. concerned and offered to pick up car at my home, have it re-done and return it. Very thoughtful and considerate. I would use him again. More
by shapstwo
Employees Worked With
Richie Uhl
August 21, 2014
Service Just want to add that one of the detail guys from the back saw me driving out and my windows were not clean and he came running and rewiped my windows Just want to add that one of the detail guys from the back saw me driving out and my windows were not clean and he came running and rewiped my windows as I was about to drive off. I am so sorry I didn't get his name, as I would love to credit him with going above and beyond More
by kris.rogina
Employees Worked With
Jon Derbyshire
April 07, 2014
Ok - So in the past year I've had 2 great sales experiences with James Sarvey and this time I wanted to check out service since my CLS55T0 needed an "A" service. Please note that I live in Cardiff experiences with James Sarvey and this time I wanted to check out service since my CLS55T0 needed an "A" service. Please note that I live in Cardiff which is 62 miles South of FJ Mercedes - but I had to give service a try. Pricing is great since the local dealers were 2x the price for the "A" service at FJ but to drive 120 miles round trip to save a few bucks was not the intention. I called on a Sunday - yesterdsy - to make an appointment and we treated so professionally and was gives a 9:20 AM Monday - today - time - in addition I was told to print out the $40 off saving coupon on the web site - I was immediately emailed a confirmation and I was all set. FJ is a class act - they check you in when you drive up and right at 9:20 Adam Gedik comes out to greet me and welcome me to FJ - the experience was the best service experience that I have ever had and I've owned 7 Mercedes - my hats off to Adam, the cashier, the valet and all the other extremely friendly and professional personnel at FJ Mercedes. I also had the chance to see and chat in the showroom with James Sarvey - I have my eyes on the new S class - FJ is hard to beat and now I'm ma service customer. More
by dkchips
Employees Worked With
Adam Gedik
January 16, 2014
Cliff notes: Manipulative liars. I made an Cliff notes: Manipulative liars. I made an appointment and was late because my front passenger tire started losing air pressure. I had to stop tw Cliff notes: Manipulative liars. I made an appointment and was late because my front passenger tire started losing air pressure. I had to stop twice to put air into it. Once we arrived, our service consultant Richard (or "Richy") was notified of our arrival. We saw the whole thing. He acknowledged the guy and kept typing away at his computer for another 4 minutes. We were told they would look at the warranty issue and also look at the tire issue. We had to wait way too long, 45 minutes, for a 'loaner' car. I started noticing people who arrived in the waiting area after us getting their names called. I talked to three people before someone was able to realize that somehow I was skipped and/or they never called my name in the waiting area. Once we returned, they told me all the time they had it (almost a whole day) they weren't able to find out the source of the noise or fix it. When I asked them what was next on their plans, they wanted me to bring it back. Why am I even taking it if it still needs to be looked at? So now I'm waiting for them to bring my car, and again, a long wait. I step outside because the dealership is closing and there isn't a lot of people at this time, to find my car parked in a dark spot, ignition on with the key, sitting there with a door open and no one around for miles. I wasn't sure if it was mine because of the license plate frame but then I saw my license plate frame on the top of the trash! Luckily it was filled and my Alumni license plate frames were on top. So I posted my review and experience on another popular review website and they began to call me repeatedly on my cell phone. When I finally called back, in a very patronizing and sarcastic tone, Mellisa basically never even apologized and merely stated that it was not their practice to leave guests with such experiences. That's it. No apology or even admission of what happened, even though our service consultant did. Then I get another call to my cell phone from someone else and the same thing - very patronizing attitude, to a paying customer! Unbelievable. I can only imagine if there was something serious wrong with my car! More
by iSteve
Employees Worked With
richard aka "richy", mellisa,
