Fletcher Jones Motorcars - Service Center

punctual/friendly/detailed/service I called Fletcher Jones FRI. PM late to request a c service -appointment was made for Early SAT at am -I arrived at 8:15 am and the service rep. MR I called Fletcher Jones FRI. PM late to request a c service -appointment was made for Early SAT at am -I arrived at 8:15 am and the service rep. MR. Richard Uhl arrived on time and was courteous /friendly and took good care of my concerns and offered me a rental vehicle to run some errands. MR Richard Uhl took care that my car was delivered on time to me to be able to be back to the medical conference I was attending in Anaheim. Thanks, DR. Antonio Rivera secretary Yuma County Medical Society ,Yuma ,AZ More

Excellent, as always! Dan Schmidt and Thomas Carnevale are the BEST in the Mercedes business! They are both professional, get the job done fast, and their work is exception Dan Schmidt and Thomas Carnevale are the BEST in the Mercedes business! They are both professional, get the job done fast, and their work is exceptional! I highly recommend both of them! Warm regards, James More

Excellent Dealership Company I reside in L.A. County (Inglewood), however, I prefer the service at Fletcher Jones. My Service Advisor, John Calvert is always professional and thou I reside in L.A. County (Inglewood), however, I prefer the service at Fletcher Jones. My Service Advisor, John Calvert is always professional and thoughtful, keeping me abreast of the mechanical issues of my car. When picking up my car on Sat., 03/28/15, I had a bit of a setback. Traffic was extremely thick, which caused me to arrive at Fletcher Jones at 1:10 pm. By the time I got the rental checked in and made it to the Cashiers, lights were out, and the remaining two CSC were walking out the door. The last gent went back to his computer and said "he'd check me out." I was so grateful and appreciative of him actions, that I cried as I drove off. What he didn't know was that I am recovering from a Stroke, and that morning was extremely difficult for me as I was not feeling well. His simple act of kindness made my heart feel better. I don't remember the young man's name, but his Clerk ID # is 501. This is why I drive almost 50 miles to FJ because of outcomes like this. . .the people. More

Annual event Each year, consistent with the excellence of the Fletcher Jones M-B dealership, the annual service inspection is a great opportunity for we Mercedes o Each year, consistent with the excellence of the Fletcher Jones M-B dealership, the annual service inspection is a great opportunity for we Mercedes owners to have our cars thoroughly inspected, gratis, in a hospitable and festive environment. More

Always the best service I drive from San Diego to Fletcher Jones Newport Beach because the service and price far surpass any dealers in San Diego County. I always recommend F I drive from San Diego to Fletcher Jones Newport Beach because the service and price far surpass any dealers in San Diego County. I always recommend Fletcher Jones Newport Beach to friends. More

General Service Absolutely amazing service, efficiency, knowledge, courtesy, professionalism. The excellent service from Leslie ensures I will make my next purchase Absolutely amazing service, efficiency, knowledge, courtesy, professionalism. The excellent service from Leslie ensures I will make my next purchase at Fletcher Jones Newport Beach. (As I have my past two vehicles) More

Excellent service from every aspect I have never seen such a high quality service from any car dealer any where in the world. I would recomend them to all my friends. I have never seen such a high quality service from any car dealer any where in the world. I would recomend them to all my friends. More

Richard Uhl is terrific! By far, Richard Uhl provided the best service experience I've had during the life of my Mercedes. As a reference point, I've put 90K miles on it, and By far, Richard Uhl provided the best service experience I've had during the life of my Mercedes. As a reference point, I've put 90K miles on it, and have also had it serviced in Anaheim and Temecula. Richard's authentic approach of building an authentic rapport with the customer is refreshing and is the reason I continue to choose Fletcher Newport over the other dealers. No doubt in my mind that Richard is key to success in building customer and brand loyalty for Fletcher Newport and Mercedes. I'd be happy to share more details if needed. More

Derby is the best Derby is so trustworthy he is the reason we have a Mercedes We love his technical knowledge and his trustworthiness. He is the best guy. Derby is so trustworthy he is the reason we have a Mercedes We love his technical knowledge and his trustworthiness. He is the best guy. More